I purchased an item for $41.98 and when I needed to return for it not fitting properly I was first offered a 10% refund and to keep the dress. I did not want a 10% refund I wanted a full refund. Then was offered at 30% refund and keep the dress. I did not want a 30% refund I wanted a full refund and why would I keep a dress I cannot wear. Then I was given these lengthy return instructions.

PLEASE NOTE :
When you send the product back, please provide us with the picture of receipt with tracking number ， our return address and package's weight on it . If any of the information is missing, we cannot refund.

Please note that returns will result in shipping costs and will need to be paid by the customer.
Please return the package as soon as possible.
Thanks for your support and understanding.
Have a nice day
Customer service
Suzy

Then went to the post office to return the item and it cost me $14.10 for shipping the item back!