Review of ParkBee


Rated 1 out of 5 stars

No one to help if something goes wrong

Everything went wrong! I booked to park at Leeds Granary Wharf. I received an email confirmation saying that I needed to download the app to access the parking instructions, so I did this.
I then drove two hours from Lincolnshire to Leeds however it was a super hot and my phone overheated, so when I arrived at the parking barrier my phone had over heated and wouldn’t open the app.
I went onto the ParkBee website to see if there was a contact number or another way I could access the parking instructions- nothing.
So I got out the car and managed to find a number on the parking barrier and rang them to explain the situation. Unfortunately they said that they’d need to send an engineer out which could take up to an hour. After driving for two hours after work on a scorching hot day that’s the last thing I wanted to hear and I didn’t have time for that.
So I ended up going and finding somewhere else to park, which mean rather than spending £15 on parking I spent £30.
Only being able to access the parking via an app is ridiculous but not having a helpline was just the cherry on top.
This is the first time used parking bee and I won’t be using them again.

26 June 2026
Unprompted review

Reply from ParkBee

Hi Rachel,

Thank you for your feedback. We’re sorry to hear that your experience at Leeds Granary Wharf was affected by technical issues with the app, especially after a long drive and in hot conditions. We understand how frustrating it must have been that you were unable to access the instructions when you needed them.

This is not the experience we aim to provide. We will share your feedback with the relevant team to review both app access and on-site support options.

- Team ParkBee