Dear Nik,

Thank you for your message. We’re sorry to hear about your experience, as this is certainly not what we aim to provide.
We have already reached out to you and requested some additional information so we can properly investigate your case and assist you further.
Please check your inbox (and spam folder), and feel free to reply so we can resolve this as quickly as possible.
Kind regards,
Team 2GOsoftware

Update:

Unfortunately, after requesting further information to trace the order and any related correspondence, we have not received a reply. Please feel free to contact us so we can resolve the issue!