I used their online prescription…
I used their online prescription service to get an antibiotic. The antibiotic prescribed was for three days only. While symptoms improved infection was still symptomatic so asked Eirdoc to prescribe a further two days. They said I would have to pay again to extend prescription as they only give out 3 day scripts and not 5 day scripts. If you want 5 day script you must use their online doc. No where on their website does it state this and customer service said they do not advertise the fact its only a three day script. If you pay for script and then online doc your better off using your own GP for a personal service thats cheaper. Would not recommend!!
Reply from Eirdoc Online Doctor
Dear Ms Edel Ryan,
Thank you for sharing your feedback, and we sincerely apologize for the frustration and inconvenience this caused you.
To clarify our process, our Prescription Only service is designed for the treatment of mild to moderate infections where a 3-day course is the standard initial protocol. For patient safety, our doctors can only issue a maximum 3-day supply through this specific automated service.
If an infection does not fully clear within that timeframe, it indicates that a more in-depth clinical assessment is required. In these instances, we must transition to a GP Consultation to ensure the treatment is still appropriate or to determine if a different course of action is needed before any further medication can be prescribed.
We appreciate your comments regarding the clarity of this information on our website, and we will share this with our team to help improve our communication with patients.
Thanks
Eirdoc Online Doctor Team