We’ve had a great experience using DoorLoop for our property management needs. It has made managing both tenants and the overall property significantly easier and more efficient.

One of the features we value most is the ability to text tenants directly through the platform while keeping a clear, organized record of all communication in one place. That level of transparency and tracking is incredibly helpful for day to day operations.

We also appreciate that we can handle our property accounting directly within DoorLoop. It has eliminated the need for separate software like QuickBooks, which has simplified our workflow significantly and saved us time.

Another major benefit is the ability to send and have leases signed directly through the platform, which makes onboarding new tenants seamless. In addition, DoorLoop allows us to communicate with vendors for maintenance and repairs, helping us manage building needs efficiently without having to switch between multiple systems.

A big plus is the mobile app. We can do almost everything on the app that we can do on the computer, which is not always the case with other platforms. The app is robust and not limited in the way many other software tools are.

That said, there are a few areas where we would like to see improvement. At times, the app can be a bit glitchy when entering information, such as writing maintenance tickets, where text may disappear and need to be reentered. Additionally, while communication logs are available, they are spread across different sections of the platform, which can make it more time consuming to locate a complete history for a specific tenant. Having a single, centralized communication thread would greatly improve usability.

We would also value more direct access to support. Currently, communication starts through a text based system with an initial automated response, and while responses can be quick, there are times when there is a delay. Having the option to call and speak with someone directly would be helpful. In addition, live support is not available on weekends, which can be limiting when managing active properties.

Overall, DoorLoop has streamlined our processes, improved tenant and vendor communication, and consolidated our operations into one platform. Despite a few areas for improvement, we highly recommend DoorLoop for both small and large property managers and property management companies.