After taking a few weeks to reflect, I want to share my honest experience with DoorLoop.

If I’m being real, I would give them zero stars but since that’s not an option, it’s one star from me.

My experience started with what felt like a very polished sales process. The representative walked me through packages, negotiated pricing, and created a sense of urgency to sign up especially encouraging an annual payment. It felt like I was getting a “deal,” but looking back, it was more about closing the sale than truly setting me up for success.

Here’s where things went wrong…

I was referred to DoorLoop by a previous property owner whose account was still active in their system. This was clearly explained upfront. However, instead of advising me to wait until that account was fully canceled, they had me move forward anyway.

That decision caused a domino effect of issues:
• I was given access tied to the previous owner’s account
• A lease was created using the previous owner’s information not mine
• I couldn’t properly set up or manage my property
• My onboarding sessions turned into troubleshooting sessions instead of actual training

I spent over $1,600 and, in return, didn’t get a properly functioning system, a usable lease, or the training I was promised.

Communication was another major issue. At first, responses were quick then suddenly delayed or nonexistent. Appointments were rescheduled without proper resolution, and I was passed between multiple representatives and managers, each with a different understanding of the situation.

When I requested a resolution, I was offered a “credit”… but only toward a future year. That didn’t sit right with me I needed a solution for the present, not a discount for a service I couldn’t even use.

At one point, I even offered a prorated solution since I had only used the system for about 18 days. That was declined. Instead, I was told their time was valuable without any acknowledgment of mine.

Ultimately, I had to dispute the charge with my credit card company and I won.

Since then, I’ve moved to another platform, paying a fraction of the cost and getting the functionality and support I expected from the beginning.

My takeaway:
If you’re considering any property management software especially if you’re transitioning from a previous owner make sure everything is completely cleared and set up properly before you pay anything.

Do your due diligence. Ask questions. And make sure the system works for YOU not just their sales process.

Wishing all property owners and managers success but based on my experience, I cannot recommend DoorLoop.