Stay far away from RoyalDesign. We received a lamp that didn’t work right out of the box, and trying to return it or get a refund has been a nightmare. Customer service takes weeks—literally weeks—to respond, and when they finally do, nothing actually moves forward.

The whole process feels deliberately exhausting, as if the goal is to drag things out long enough that customers simply give up. Getting help or resolving the issue seems almost impossible.

After this experience, I have zero trust in this company and will absolutely never buy from them again. Avoid the frustration and shop somewhere else.