I am beyond appalled by Dyson’s disgraceful handling of what should have been a straightforward warranty replacement. After receiving a replacement vacuum, three separate parts have already had to be replaced, and now a fourth part was supposedly ordered, complete with an order number, yet it has never been dispatched. Despite four phone calls and six emails, I have received no meaningful response, no update, and no resolution. The complete lack of accountability is staggering. As a customer with an impairment, I was made to jump through endless hoops rather than being provided with appropriate support, which only compounds the unacceptable nature of this experience. I have now submitted a Subject Access Request to obtain all records relating to my case as I am preparing to take this matter to the Small Claims Court in Ireland to pursue a refund, and an interview will be taking place regarding how this situation has been handled. For a company that presents itself as premium, this level of incompetence, disregard, and customer neglect is indefensible. Avoid this company at all costs.