This company consistently delivers inconsistent programs, promotions, sales and member rewards based on their poorly constructed website with the worst user experience (UX) and user interface (UI). They claim and offer benefits and rewards without telling you how to claim them, only to reach out to a unsympathetic customer service team that will then tell you the promotion is expired, the benefit is inapplicable, etc., robbing customers’ money and not honouring any of their offers or even sticking with it - and this is even after showing screenshots of evidence but customer service denies or rejects my evidence. I even received an unprofessional angry email reply from customer service. Who does that? Not worth fighting tooth and nail when the customer is right and has proof . We can’t allow businesses to be rewarded for their terrible websites, terrible email campaigns (or lack thereof when they missed sending them to me) and when they refuse to believe in their customers. I’m glad we have so many options for K-beauty products here in Canada. Kiyoko Beauty certainly doesn’t know how to even run basic business and furthermore, run successfully in this competitive K-beauty landscape. It’s no wonder Kiyoko Beauty is rated a meagre level C with the Better Business Bureau. We cannot keep rewarding businesses for their bad behaviours, poor performance and inconsistent and broken promises and beyond.