Kiyoko Beauty Reviews 

I am extremely disappointed with my experience with Kiyoko and would not recommend buying expensive electronics from them.

In September 2025, I purchased a Medicube Booster Pro from Kiyoko for approximately CAD $400, trusting that such an expensive beauty device would be supported if something went wrong. I loved the device and used it every day, but unfortunately it developed a serious defect while still under the one-year warranty. It began making an unusual loud noise, especially in MC mode, and the treatment strength significantly decreased, making the device no longer function as intended.

I contacted Kiyoko immediately expecting assistance with the warranty. Instead, I was informed that they could not repair, replace, or refund the device. Since then, despite my follow-up emails asking for help and clarification, they have simply stopped responding.

As a customer in Canada, I find this extremely frustrating. Consumers should be able to expect reasonable support when a product fails during its warranty period. Rather than helping resolve the issue or directing me to an appropriate warranty solution, Kiyoko left me without any meaningful assistance and eventually ignored my emails altogether.

What has disappointed me the most is not only the defective product but the complete lack of customer service after the sale. A company truly shows its values when something goes wrong, and unfortunately my experience has been that once there is a warranty issue, customer support disappears.

I genuinely loved my Medicube Booster Pro, but the way Kiyoko handled this situation has completely destroyed my confidence in purchasing from them again. Customers deserve better communication, better respect, and warranty support that aligns with Canadian consumer expectations.

Very happy with products and service
Ships well

Amazing products! Fairly quick delivery

I have been shopping through kiyoko for all my skin and hair care needs. I recommend them to everyone I know. honestly I think I have purchased from them atleast six times now? ANYWAYS, i will certainly continue to do so. amazing resource, no notes.

Kiyoko Beauty always has exactly what I need. Whenever I’m researching a product, their explanations are perfect, making it very easy to make a confident decision. The shipping is fast, and I love that there is always a thoughtful little surprise in the box. I truly heart them!

very reliable, i have never ever had a bad experience with them like ever and ive been buying from them for like a year now. they have rewards systems with decent discounts but kind of eh and takes awhile to build points but thats every point system ever and they have pretty much any asian beauty product you could want. i primarily purchase the &honey shampoo from them and its the only shampoo that doesnt make agitate my scalp due to things like fragrance and other ingredients.

They took several days to approve my item return, so much so that I had to contact customer service and ask what was going on. Then, despite having to pay for returning an item, they refuse to refund me and want to make me pay for sending the item back to me.
Other online businesses deal with returns, they should be able to as well.
Don't order from them if you think you may need to return anything.

Great products, quick shipping and well packaged

The centella ampoule is amazing. After the first application my skin looks and feels amazing. Received the package fast.

This company consistently delivers inconsistent programs, promotions, sales and member rewards based on their poorly constructed website with the worst user experience (UX) and user interface (UI). They claim and offer benefits and rewards without telling you how to claim them, only to reach out to a unsympathetic customer service team that will then tell you the promotion is expired, the benefit is inapplicable, etc., robbing customers’ money and not honouring any of their offers or even sticking with it - and this is even after showing screenshots of evidence but customer service denies or rejects my evidence. I even received an unprofessional angry email reply from customer service. Who does that? Not worth fighting tooth and nail when the customer is right and has proof . We can’t allow businesses to be rewarded for their terrible websites, terrible email campaigns (or lack thereof when they missed sending them to me) and when they refuse to believe in their customers. I’m glad we have so many options for K-beauty products here in Canada. Kiyoko Beauty certainly doesn’t know how to even run basic business and furthermore, run successfully in this competitive K-beauty landscape. It’s no wonder Kiyoko Beauty is rated a meagre level C with the Better Business Bureau. We cannot keep rewarding businesses for their bad behaviours, poor performance and inconsistent and broken promises and beyond.

Love!

Always love shopping with Kiyoko Beauty. They always have great options to try out, and the website is very informative when you want to try new products and want to read more about them. Not to mention the prices are great and sales, greater! Great Canadian company. Highly recommend.

My order came quickly and it was correct.

Several choices of quality products and fast delivery, thank you :D

Kiyoko beauty has quickly become the go to website for all my skincare products. They're Canadian, their orders arrive quickly, they have amazing prices, a wide product selection and they even have reward points you can apply to discount future orders. All in all I'm a happy, loyal customer.

Great products, fast delivery and great and quick customer service

Great products. For the face spray I think the price is too much.

Great experience!
Everything was in the box and arrived quickly. The products are good. I love the Medicube cream/gel
Thank you for everything 🙂

Speedy delivery and magnificent product. Very pleased

Fast and very transparent