The hot tub/ Spa/ Jacuzzi is very good, of a high quality and the price is half that of local shops for similar quality, power, jets and seating. Wifi speakers included. Website is clear about what's not included such as thermal cover and access steps. Others are not. I have only given four stars because of the following.
Firstly, free delivery is not free. Delivery is Kirb side. You still have to get the packed spa to its location yourself. If there is limited space you will have to pay for something with a crane. In my case the delivery company decided it could not deliver as road was unsuitable, despite stating my address at point of order I was not made aware of this. We have many bigger vehicles driving onto our road with more fragile deliveries.eventually it cost me an extra 300 euros.
Another hidden negative. The warranty is only valid for parts and labour if they appoint an engineer to do the install. Thats another 300 euros and it took nearly 3 months to get that done after threats of making a complaint and removing said hot tub as officially it was not working.
When the guy turned up he admitted this was only his 3rd hot tub and read the manual. I knew more than him having had two previously. He even asked me to use my electrician to wire it up to the supply I had already provided. When I asked what I was actually paying for, he got on with it.
Im still not 100% sure as to how timers work. The soa seems to turn itself on to heat up when it wants. Engineer non the wiser and trying to talk to post sales is near impossible at best.
All in all a great product tainted by hidden extras and poor after sales.