Awful
Awful, seems like a scam. I have paid for item, I have paid for delivery, I have paid for customs, 17 eur for a item 45 eur worth that end up 70 eur in total, parcel arrived but item was not in it, just an empty small box. Contacted shop, they didn't took responsibility on what happened, no refund!
Reply from Thomas Edward Jewellers
custom fees are not applicable to us but the customer this is clearly shown on terms and conditions page, the item was in the package and sent on time with good faith, our packaging team are exemplary dealing with thousands of orders every year and they confirmed your item was neatly packaged and present within your large letter.
Please Contact our email address so a resolution can be created as currently this is a case of theft if an item has been stolen, look forward to hearing from you. As a team we were quick to respond to the matter and address this issue, as a result this review is very harsh.
Thanks Tom
Director Tom
Thomas Edward Jewellers