The ruby earrings were as anticipated and my wife was pleased with them. What was unacceptable was that the price was raise by almost £100 without consultation and between placing the order and rece... See more
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I ordered an emerald pendant. The pendant itself had no issues and was very pretty. However , I wanted it on a short notice to gift to someone and opted for priority delivery(2-3 days) for which they... See more
Company replied
I had a frustrating experience to begin with. I was told my payment hadn’t been received, even though the money had left my account. I had to contact my bank, get an ARN, and prove the payment h... See more
The chain is very fine, unable to fasten myself as it only has 1 link to fit the clasp, I live alone so need to wait until someone can help me fasten it
Company replied
Company details
Written by the company
At Thomas Edward Jewellers, we specialise exclusively in British-made jewellery, crafted to the highest standards of quality and design. Our collections feature sought-after gemstones, including high-clarity diamonds, carefully selected for brilliance and beauty. All orders are carefully checked, hand-packaged, and shipped by our team in the Midlands to ensure the highest standards of quality and customer care. We've proudly served over 3,000 customers on eBay over the past 5 years, with consistently excellent feedback. You can shop with confidence knowing we personally inspect and package every item. Every piece is set in hallmarked gold or authentic British sterling silver, ensuring authenticity and enduring value. Looking for something unique? We also offer personalised jewellery on request — perfect for meaningful gifts or one-of-a-kind pieces. Have a question? Our team is here to help — contact us anytime. — Thomas Edward Broadley
Contact info
Jewel House, Tenlons Road, CV10 7HW, Nuneaton, United Kingdom
- 07305643779
- Info@thomasedwardjewellers.com
- thomasedwardjewellers.com
3.6
Average
52 reviews
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Replied to 72% of negative reviews
Typically replies within 24 hours
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Delays and Payment Confusion, But Good Quality Jewellery
I had a frustrating experience to begin with. I was told my payment hadn’t been received, even though the money had left my account. I had to contact my bank, get an ARN, and prove the payment had been made, only to find the issue was with the payment provider.
The order also arrived later than the advertised delivery time, and I had to chase for updates.
However, once everything was sorted, my necklace arrived and they included a free pair of pearl earrings as a goodwill gesture, which I appreciated.
Overall, I’m happy with the jewellery, but the ordering process and communication need improving. Hopefully my experience was just a one-off.
14 July 2026
Unprompted review
This is a terrible company I email…
This is a terrible company I email about order tryed to call nothing has been answered or up dated it was done 22 June and 3 days delivery 30 pound nothing come no tracking it's out of order I never use them again and I tell any one who asks if I don't here in next 24 hours I goubg to fraud
23 June 2026
Unprompted review
Reply from Thomas Edward Jewellers
We have received no emails regarding this case, we responded to all customers and take feedback like this seriously. If you contact us at info@thomasedwardjewllers.com we will look into this. We would appreciate response before a 1 star trustpilot review.
If there is a problem that needs to be solved we will resolve it.
Thanks Tom
Director
Thomas edward jewellers
Great experience and great ring design!
Finding the perfect ring was only half the journey. The other half was price, delivery and customer service. Normally I would be reluctant to purchase items like jewellery out of country but very glad I did with Thomas Edward Jewellers.
3 June 2026
Quality, Service and Delivery Excellent…
Really great experience with Thomas Edward Jewellers in the UK. I love the design of their mens onyx ring as well as the price! I checked with shipping and was surprised that they shipped fast and the cost was minimal. Customer service was great and the owner responded to any queries I had. I strongly recommend this online jewllery store and will definitely buy from them again.
3 June 2026
Unprompted review
Horrible experience
As I previously stated. The worst experience I ever had! I still don’t have the item I ordered! Apparently delivery arrived 2 weeks after the purchase! Even though I paid for a fast delivery! Both my husband and I were at work when delivery apparently arrived. I’ve got the photo “evidence” that was delivered with the dodgy signature that for certain is not mine as we were at work!!! The business owner never took responsibility for late delivery or for the entire fiasco with delivery! Not only I lost the money I never got what I ordered from this person. Communication was poor! I would avoid this business! Don’t buy from them! The fact they say they responded to me with in 3 hours it’s not true. I reached out to them on any possible channel I could to chase my delivery that didn’t arrived with in 3 day as selected. At first they said they don’t have my order at all and that’s it. They offered another items I said it’s okay if I get that on time! Never arrived! The whole situation is absolute mess. I still don’t have the item or the refund after almost a month from the date I placed the order!
1 May 2026
Reply from Thomas Edward Jewellers
Dear Maja,
We responded to your WhatsApp message within 3 hours of it being sent and have remained in communication throughout this matter.
As explained previously, your item experienced a delay during the hallmarking process. Unfortunately, this can occasionally happen within the jewellery industry due to external processing times outside of our direct control.
After discussing the delay with you, you confirmed you were happy to wait an extra day or two for dispatch.
Your order was then completed, dispatched, and delivered to the delivery address provided on your order.
The parcel was sent via Royal Mail Signed For service and shows as successfully delivered and signed for.
At this stage, our obligation as the retailer has been fulfilled, as the item has been delivered to the address supplied on the order.
If you believe there has been an issue with the delivery or signature, this is something that must now be raised directly with Royal Mail for investigation.
We deal with thousands of customers every year and maintain a very high customer satisfaction rate. We take allegations of fraud extremely seriously and would never knowingly mislead a customer regarding delivery.
As the parcel is marked as delivered and has not been returned to us, we will not be issuing a refund unless the item is returned back to our business.
We recommend contacting Royal Mail directly to open a formal investigation regarding your delivery concerns.
Kind regards Tom
Director
Very quick response to emails.
Very quick response to emails.
Very happy with my purchase.
2 April 2026
Lovely little silver cross and…
Lovely little silver cross and chain…disappointed with the box it came in, but all in all a good experience
14 April 2026
Disappointing Quality and Frustrating Refund Process
I purchased a pair of gold earrings (priced at nearly £200) from this jeweller, and unfortunately, my experience was disappointing.
The earrings arrived in a very cheap, unpresentable box, which was unsuitable for gifting. After contacting them, they did send a better box, describing it as a “gesture of goodwill,” but this should have been the standard given the price point.
More concerning was that the earrings were advertised as 3mm in width, but in reality measured only around 1.6mm—almost half the stated size. Initially, I was told I could not return the item, but once I raised this discrepancy, they quickly agreed to a refund, stating that the measurements were only “approximate.”
Even then, the refund process was slow and frustrating. I had to follow up multiple times over the course of more than two weeks before the refund was finally issued in full.
Overall, a poor experience. I would not recommend.
6 February 2026
Unprompted review
Reply from Thomas Edward Jewellers
Dear Customer
Thank you for taking the time to leave your feedback.
We would like to clarify a few points regarding your concerns. The dimensions provided in our descriptions are based on approximations supplied directly by our manufacturer. While they are generally very accurate, there can occasionally be slight variations. This is something we take seriously and will be raising with our supplier to improve consistency moving forward.
In terms of the presentation box, this is a style we use regularly across our products and, to date, we have not received any complaints. We do understand that presentation can be a matter of personal taste.
Regarding your refund, we deducted only the small shipping fee, which amounted to less than £6. The remaining balance was processed promptly, with the refund completed in under a week.
We also feel it is important to highlight that the item offered very strong value for money given its specifications, which is something we consistently strive to provide to all our customers.
With all due respect, we do feel that the review left is somewhat unfair and overly harsh when considering the above points and the level of service provided.
That said, we genuinely value all feedback and will continue to improve wherever possible.
Kind regards,
Director
Thomas Edward Jewellers
Very disappointed
Very disappointed
Item is really poor- extremely small and definitely not worth the money
Return process not straight forward at all
Email provided not usable
Send an enquiry in the website and still no response
I hope I will be able to get my money back
13 March 2026
Unprompted review
Reply from Thomas Edward Jewellers
All product dimensions are clearly listed in the item descriptions to help customers make informed choices before purchasing. We also outline our returns process in our store policies, including that returns are processed every Wednesday.
Your email was sent on Sunday, which is our day of rest, so responses may not be issued until the next working day.
If you would still like assistance with a return or any other matter, please contact us again and we will be happy to help.
Kind regards
Buyer beware with earrings
I hate giving negative reviews but feel buyers should be aware of my experience. Firstly, I placed my order for a pair of 9ct gold sleeper earrings on 1st Feb. These were eventually sent out on 13th Feb, following several emails questioning when I would receive the item. When the earrings eventually arrived I was very disappointed at the quality - they were very thin, had uneven hinged arms and I could find no hallmark, even looking through a magnifying glass, despite the earrings being advertised as hallmarked. I contacted Thomas Edward Jewellers to advise them of my issues with the earrings and was then told they were a non returnable item. When placing the order I checked their refunds policy on earrings, indeed their website advertised free returns on the very page that was selling the earrings. At no point was I warned that earrings were non returnable. I was extremely unhappy and after various emails back and forth, they did accept the return for which I am grateful. The purpose of my review is to make other buyers aware of their returns policy on earrings as it is very misleading and I do not want other customers to be caught out.
14 February 2026
Reply from Thomas Edward Jewellers
We would like to clarify that our terms and conditions are clearly stated on our website. For hygiene reasons, earrings are non-returnable once purchased, as they cannot be resold. We hope you can understand that this policy is in place to protect all of our customers.
On this occasion, we offered a free return as a gesture of goodwill, despite our stated policy.
Regarding the hallmark, all of our 9ct gold pieces are hallmarked in accordance with UK regulations. The hallmark is present on the piece, and to ensure your confidence in this, we also offered to send you a replacement pair.
We always aim to resolve matters fairly and appreciate the opportunity to address your concerns.
Kindest Regards
Tom
Director
When it arrived in a cheap nasty bent…
When it arrived in a cheap nasty bent box, the chain was so badly knotted in 2 places I had to buy a new chain, the cross is lovely but the care, pre checks and presentation was awful
13 February 2026
Reply from Thomas Edward Jewellers
We’re very sorry to hear that your order arrived in less than perfect condition. At Thomas Edward Jewellers, we carry out thorough quality and pre-dispatch checks to ensure every item leaves us in excellent condition. Unfortunately, issues like damaged packaging or chains becoming tangled can occasionally occur during transit, which is outside of our control.
We’re really pleased to hear that you love the cross itself, as we take great pride in the quality of our jewellery.
To put this right, we would be more than happy to send you a complimentary replacement chain. Please contact us directly so we can arrange this for you as quickly as possible.
Kind Regards Tom
Director
Nice collections - can improve on delivery times
I ordered an emerald pendant. The pendant itself had no issues and was very pretty. However , I wanted it on a short notice to gift to someone and opted for priority delivery(2-3 days) for which they charged me £8 extra. I placed the order on 6th Feb evening and still received the product on 13th evening 5 days later despite paying a premium.
6 February 2026
Reply from Thomas Edward Jewellers
Thank you for your message.
We’re very sorry that your order did not arrive as quickly as expected, especially after paying for special delivery. Unfortunately, we were short-staffed while experiencing high volume of orders. This is rare for us, but as a small family business, there are occasional times when demand temporarily exceeds our capacity.
That said, we completely understand your frustration and this is not the level of service we aim to provide. As a gesture of goodwill, we would be more than happy to refund your shipping costs.
We truly appreciate your support and patience, and we’re very grateful for your understanding.
Kind Regards Tom
Excellent Customer Service
Team were very responsive to my queries and resolved matters in a timely matter.
Quality of jewellery also excellent. Highly recommend
10 February 2026
Unprompted review
Looks lovely present for my daughter
Looks lovely present for my daughter. Not giving until March. Good service from your service .
27 January 2026
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