Ordered a parka on 11/18/2025 and waited 3 weeks to receive it. Even though I ordered one size smaller, it was still way too big. Had to pay return shipping myself. The company confirmed they received my return on 12/15/2025. As of 01/28/2026, I still have no refund. I’ve chatted and called with zero resolution. Slow shipping, paid returns, and months-long refund delays. Completely unacceptable.