I’ve been trying to resolve a customs issue for several of my shipments (tracking numbers: 1ZV257H30406941038, 1ZV257H3D312732820, and 1ZV257H30412702445) that have been stuck in the Brussels warehouse since early November.

I’ve already emailed beimport at ups dot com and was promised a reply within 24–48 hours, but I have never received any response. I have also called the UPS Belgium hotline (+32 78 250 877) countless times, and it’s impossible to reach anyone or get real assistance.

It’s incredibly frustrating to deal with such poor communication and zero accountability from a company of this size. These packages have been sitting in the warehouse for days, and no one seems to care enough to help customers move things forward.

UPS - please step up and do better for your customers. We deserve clear updates and timely support, not silence and automated replies.