Avoid.
Avoid.
Waited a week on a pair of £160 boots to arrive and when they finally did they'd clearly been worn. Item showed signs of oil/water marks on the toes and wear and tear around the ankles. How this wasn't picked up upon packing/ dispatch is astounding as I noticed as soon as I opened the box.
Reply from ArdMoor
Thank you for your feedback, and we’re sorry to hear you were disappointed with your order.
We inspected the boots thoroughly when they were returned to us and can confirm that the soles were completely unworn, so they had not been previously used. The marks you referred to were natural variations in the leather — a normal characteristic of products made from genuine, natural materials. These boots came to us directly from our supplier and had not been returned by another customer.
As soon as you contacted us to let us know you were unhappy, we arranged a free return and have since issued a full refund. We never want any customer to feel dissatisfied, and we appreciate you giving us the opportunity to resolve this for you. If you need any help choosing an alternative pair, we’d be very happy to assist.
Kind regards,
Kathryn
ArdMoor Customer Services