Isobel

Thank you for your feedback, and we’re sorry to hear you were disappointed with your order.

We inspected the boots thoroughly when they were returned to us and can confirm that the soles were completely unworn, so they had not been previously used. The marks you referred to were natural variations in the leather — a normal characteristic of products made from genuine, natural materials. These boots came to us directly from our supplier and had not been returned by another customer.

As soon as you contacted us to let us know you were unhappy, we arranged a free return and have since issued a full refund. We never want any customer to feel dissatisfied, and we appreciate you giving us the opportunity to resolve this for you. If you need any help choosing an alternative pair, we’d be very happy to assist.

Kind regards,
Kathryn
ArdMoor Customer Services

Dear Customer,

We hope you’re doing well. We sincerely apologize for the delay in receiving your order due to the multiple requests regarding your prescription. This is not the kind of service we want to provide, and we’re here to help you.

Please check your inbox for more details on how we can resolve your concern. Rest assured, we’re here to support you throughout this process. If there’s anything else we can do to assist you, please don’t hesitate to reach out. Your satisfaction is very important to us.

We sincerely apologize for the inconvenience this has caused you.

Warm regards,
Team GD

Hi Isobel,

Sorry to hear that your experience with us was unsatisfactory, we would be happy to look into this for you.

Please don't hesitate to reach out to us directly so we can help you with any other queries or issues, simply by confirming the credentials of the account in question. You can find us at the following link: https://ww1.vehicleinformation.uk/about-us.

Take Care,

Rory