Hello there,

I went to a store to cancel my contract to what I was told someone would call me back to finalize the cancelation.

They keep calling me to finalize the contract cancellation and every time I pick up and request for someone who speaks English they say someone will call me back in said language. Only to call me back in Greek.

I decided t call them back. And after 20 euros spent on calls from abroad, agents not speaking English even tho I selected English support, and being redirected through 5 different agents on my last call (6th call) I finally managed tor reach someone who told me no further action for the cancellation was required after all.

First off: I understand its a Greek company but if agents and support AI on the phone offers me English option, I expect you to follow through.

Secondly: You mean to tell me that from the 10+ agents I spoke and given that some even managed to tell me they could see I had already initiated contract cancellation on a NOVA store, weren't able to tell me I required no further action and kept redirecting me to someone else?

Terrible experience. Also got contradictory information about cancellation fees from different agents from different Nova stores.

Not trustworthy.