I want to give it a 0 but thats not possible so i have it a 1.

I had a terrible experience at an ADAC office. As a tourist who doesn’t speak German, I went in to buy a ticket and waited patiently for my turn. When I finally got to the counter, the staff member was incredibly rude and unhelpful. I tried to explain that I don’t speak German and asked politely in English if I could buy a ticket. Her response was dismissive, and she said something along the lines of “We speak Deutsch here,” refusing to help me any further.

I understand I’m in Germany, but this level of customer service is unacceptable especially from an organization that likely deals with international travelers. Very disappointing and unwelcoming experience. I will not be returning or recommending ADAC to anyone.