I stayed at the Travelodge in Lewisham High Street this week. I must say that the guy on reception and the young lady at the bar were very welcoming. Upon arrival in the evening and as I was starving, I asked the gentleman if they served food and he said yes and showed me the menu. I ordered some chicken breast, chips and salad. The place was not very busy but after ordering, I waited a long time for the food to arrive and when it did both the chicken breast and chips were lukewarm. I did not want to cause a scene so I did not say anything to the server.

I did not receive an apology for the delay in my food. However, I clearly heard the server offered an apology to the person she served right after me for their food being delayed. I am an Afro Caribbean woman and the other person was a English (white person). That behaviour was very unprofessional and I was offended but did not want to cause a scene so again did not make any comment about this.

Please Travelodge, get your staff to treat everyone equally!!!! This is the first time I have experience this behaviour in your hotel and it is not acceptable. Please do something about it, perhaps a little Equality Training is overdue.