Ordered a Nutribullet cup, but the product page failed to mention it was for a different model. When I contacted support, they took nearly two weeks to respond, only to give a generic answer that put the burden on me to return it. Their own site claims the return label is in my email or account, it’s in neither, and now I risk missing their 30-day return window waiting for another slow response. Feels like a deliberate tactic to avoid refunds. Won’t be buying from them again.

Update after response from Nutribullet:

Dear Nutribullet Team,

I appreciate your reply, but your statement does not align with my experience. The product page for the cup I purchased did not clearly specify that it was for a "Blender Combo" model—it only mentioned "Nutribullet", I have screenshots of the webpage that as of time of writing, still show just nutribullet. As an owner of a Nutribullet, there was no reason for me to doubt its compatibility. If the correct model had been clearly stated, I would not have made the purchase.

Additionally, your delayed response left me with little time to navigate your 30-day return policy. And despite your claim that the return note should be available in my email or account, it is in neither place, making the return process unnecessarily difficult, not even the order is in my account.

Given that this issue stems from a lack of proper labeling on your website, I expect a full refund, including the original shipping cost, as well as a prepaid return label to cover the return. This is the fair resolution, as I should not bear additional costs for an error caused by incomplete product information.

Please confirm how you will proceed.

Best regards,
Allan