Nutribullet EUROPE Reviews 

I’m extremely disappointed with both the condition of my NutriBullet 900 and the response I received from NutriBullet customer service.

I purchased the appliance from Amazon UK in October 2024. After less than two years of normal use, the motor-base casing has developed significant deterioration/damage, as shown in the attached photo. I have stopped using the blender because I am concerned that damage of this nature to the housing of an electrical appliance could present a safety risk.

Amazon advised me to contact the manufacturer for warranty support. I therefore contacted NutriBullet, explained the issue and provided photographs. NutriBullet acknowledged in their response that I had experienced a “fault”, but ultimately told me that because it was purchased through Amazon, their two-year warranty does not apply and directed me back to Amazon.

Amazon, meanwhile, directed me to the manufacturer.

Whatever the warranty arrangements between NutriBullet and its retailers, I find it very disappointing that a NutriBullet 900 can develop deterioration like this in less than two years and that neither party appears willing to take responsibility for properly investigating the issue.

My biggest concern is safety. I would expect the manufacturer to take an interest in significant deterioration to the motor housing of one of its electrical appliances, irrespective of which authorised retailer sold it.

I have stopped using the product and would not feel comfortable recommending it based on my experience.

Do not waist your money, parts missing, blades unscrewed from base (broken screw) no customer to call. Finally contacted their call center (non-English speaking person). Complete waist of money and time. NO BOT RECOMMEND.

Please note this is not a a European company. The Nutri Bullet Co. I refer to is headquartered in Los Angles Ca.

I received a Nutri bullet as a gift. II wanted a smaller cup so i went to the Nutri Bullet web site. I found the 18-ounce cup i was looking for and the description on the web site said it fit the Nutri bullet. I looked at my blender and the name on it said Nutri bullet and nothing else. I paid $9.99 for the cup and $7.99 for shipping. When i received it, it did not fit my blender. After a little research, it turns out my blender is a Nutri Bullet Turbo. No where on the blender does it say it's a Turbo. I reached out to the company and explained how their posting of the cup was deceptive and that i would like a refund for the cup only and i would forgo the shipping. The response i received from two different communications was, that i would have to return the cup, at my expense to receive a refund. Do that math, pay $7.99 to ship it back to receive a $9.99 refund. That makes it a $2.00 refund. I can't even begin to believe a company this size would treat a customer like this. I hope that $9.99 cent sale enabled them to make a gigantic profit for the year.

I purchased a NutriBullet Ultra 1200 (NB1206DGCC) in June 2025.
After only a few months of normal home use, the unit failed completely. The electronic controls stopped working and the blender became unusable. I sent it in for warranty repair.
According to the service documentation, the repair included replacement of the blade assembly and the container/cup.
Now, after only a few more months (4.5 months), the replacement/repaired unit has failed again.
This time, while blending, the machine suddenly started making a loud abnormal mechanical noise, and afterwards the blade assembly became stuck and cannot be removed at all. It appears that something in the blade/bearing mechanism overheated, seized, or mechanically failed.
This is not misuse. I use it for perfectly normal ingredients such as lemon, ginger, turmeric, smoothies, etc. — exactly the kind of use this product is marketed for.
One failure can happen. Two failures of essentially the same product within such a short period strongly suggest a reliability or design problem.
At this point I have no intention of sending it for repair again.
I bought this blender expecting a premium product. Instead, I got repeated failures, wasted time, warranty shipping hassle, and zero confidence in the product.
I cannot recommend the NutriBullet Ultra 1200.
UPDATE 18.5.2026
After NutriBullet Europe replied here, I received a no-reply email with a link to a form asking for additional information.
The form is very limited. It only has one field called “Reference number”, but it does not explain what kind of reference number is expected.
Since the original warranty repair was arranged through the retailer and an external service centre, I entered the only relevant repair/service number I have from that process. Please note that this should be looked up as a service/repair reference, not as a NutriBullet direct customer service case number.
I could not include the other relevant details in the form, such as the purchase invoice number, warranty repair documentation, product serial number, or photos of the current repeated failure.
I am willing to provide all documentation, but I need a clear email address or direct contact channel where the full case details can be sent.
Please do not close this case simply because the reference number is not found in the wrong internal system.

Magic Bullet quit working after a few uses. They will not respond to email or phone call.

Is the donain nutribulletschweiz.com legit?

DO NOT BUY ANYTHING FROM HERE, THEIR SUPPLIES ARE TERRIBLE AND THEY ARE SCAMMERS. YOU HAVE NO RIGHT TO RETURN THE PRODUCT. THEY KEEP STRINGING YOU ALONGWHAT DIFFERENCE DOES IT MAKE? YOU'RE VERY GOOD AT SHIFTING RESPONSIBILITY AND DELAYING. YOUR FRIENDS NEITHER GAVE ME A REFUND NOR EXCHANGED THE PRODUCT. STOP TELLING EMPTY LIES.

I purchased a blender on the 13Feb, the blender cost $59 and the shipping costs $19. My first email on 15Feb to inquire of progress was ignored. On 16Feb they created and forwarded a manifest for the item to Australia Post. Which is digital shipping information being given to Australia Post, so a label for shipping can be created. No exchange of the physical package happens at this stage. My second email was on 18Feb, to ask for progress as they’d been no updates. At this stage in a very short email I was told the item had been shipped, they told me a manifest meant the item was forwarded to the postal service. When I told them that I’m very aware of shipping jargon in the third email, then they sent me a confirmation of the manifest being created and told me again that the item had been forwarded to courier company and that it was in Australia post sorting centre. Now I’m aware from the documents and online tracking system that I’m being lied to, but to investigate further I contacted Australia Post, they confirmed what I was saying, that the item had not been given to Australia Post yet. Today is 19Feb, I’ve emailed for the fourth time, I’ve requested a complete refund, because firstly they have not shipped the item using the $19 shipping fee. The product is being shipped from Victoria, Melbourne and I live in Sydney,NSW, so there’s no overseas shipping, this is all happening within Australia. And secondly they’ve lied to me repeatedly. This company is not honest or reliable, as a matter of fact they are down right deceitful. And I have no confidence in them supplying a product of good quality.

Saw a TV ad for Nutribullet RX and ordered on line, but received a lessor machine, sent it back and ordered the correct model thru customer svc. Product arrived and was too heavy and took up too much counter space, and when I called about my refund for the first machine I was told it would take two weeks to process the return and then another month to be issued a refund. Sent the second machine back also on 2 Dec, now 22 Jan and still waiting on any refunds. What a bad business, with lousy customer service.

Unbelievable bad service and the quality of product. Nutribullet Ultra broke after 4 months. Now in service for one month. Still waiting.

Worst product quality ever!

Received a Nutribullet Ultra that stopped working after 3 days. Contacted customer support but they essentially ignored me. They constantly reply with "you should get an email in the next 2/3 days" but of course, this never happens.

I've been calling and emailing for the past 30 days and have yet to receive any real, actionable next steps from Nutribullet.

Initially I was happy for a repair or exchange, but at this stage I just want my money back and to forget about this whole disastrous situation.

***
In response to Nutribullet query about the order number, here it is...
HYCNL18406420
****

Product is only 3 years old and plastic gear has broken. I'm told I'll have to replace the whole thing for a small plastic gear breaking when the machine is still functioning fine. Also when emailing I was given no extra info other that 'sorry you will have to buy a new one' very poor customer service

Wish I had read the reviews. I’ve had nutribullet for years. Just ordered a new one (probably about my 7th over 10 years) on reflection not a great lifespan per blender. Normally buy from Argos or Currys. This time went direct to Nutribullet as had a 10% off voucher. Ordered the next day delivery. Had to phone them as did not get delivered next day. Was told “warehouse has let them down” will definitely arrive tomorrow. Day three and got an email saying will be delivered and it’s with Evri. Wasn’t able to track on the link so I emailed Nutribullet. They gave tracking number and said it was confirmed out for delivery today. Waited until about 5pm and decided to look at the Evri tracking which said it had been received but not out for delivery. Shocking company. I have emailed them requesting a refund. I will buy a ninja blender and see whether they are better.

Warning !!!

I ordered a blender "ultra" and several spare parts/ bottles. Package never arrived (prepaid). Customer service don’t answer emails / phone calls / instagram messages.

One star is for the product WHEN it worked. Nutribullet Ultra blender was perfect for my daily smoothies, and I was very careful to follow the instructions (there is a lot!), but after less than 6 months of use it started smelling burned when using it.
Wrote nutribullet and they asked a lot of questions, a lot of them was also repeated. It felt like they offered customer blame instead of service.
I had hoped to get it fixed but it broke 3 weeks ago, and I'm not any closer to get a refund.
A broken machine that has been used following the instructions and is less than one year old should be a very simple case of a replacement /refund, but apparently HQ need to think about it for a loooong time.
I will not buy Nutribullet again!

Placed an order for a Nutribullet 900 on the 8th July for next day delivery (after 8pm and so would've expected it today, 10th as was after their cut-off for true next day delivery).

Called today 10th July to receive an update on order progress only to be told that the website "let me place an order for an out of stock product and that it wasn't available". A replacement product (identical model but different colour) was offered which was fine.

What was not fine, however, was the way the sales rep spoke to me regarding the error on their end which he was completely oblivious to until I mentioned it. He suggested that they received "thousands of orders a day and cannot possibly keep up with them all". Baring in mind this company has sold over 50 million products according to their website. So they would've kept my money and me in the dark and i'd be none the wiser?

The rep seemed okay with letting me wait in perpetuity for an item that was never going to come, with no method their end to have discovered this issue - the rep was unaware of the situation until I told him and downplayed the situation; acting like it was fine. I asked if the rep would be able to provide a partial refund as a good will gesture and was flat out told no. I will be placing an order with another reputable brand who will be able to fulfil my order or at the very least inform me if my order will not be processed.

Expected more from this company, unfortunately, and will not be using them in the future.

Don't order from their website. The discount code does not work that they promise. Their support is so slow that it has no use communicating with them. Also they don't read what you ask them, it seems their only objective is to wait so long that the problem will go away.

Ordered a Nutribullet cup, but the product page failed to mention it was for a different model. When I contacted support, they took nearly two weeks to respond, only to give a generic answer that put the burden on me to return it. Their own site claims the return label is in my email or account, it’s in neither, and now I risk missing their 30-day return window waiting for another slow response. Feels like a deliberate tactic to avoid refunds. Won’t be buying from them again.

Update after response from Nutribullet:

Dear Nutribullet Team,

I appreciate your reply, but your statement does not align with my experience. The product page for the cup I purchased did not clearly specify that it was for a "Blender Combo" model—it only mentioned "Nutribullet", I have screenshots of the webpage that as of time of writing, still show just nutribullet. As an owner of a Nutribullet, there was no reason for me to doubt its compatibility. If the correct model had been clearly stated, I would not have made the purchase.

Additionally, your delayed response left me with little time to navigate your 30-day return policy. And despite your claim that the return note should be available in my email or account, it is in neither place, making the return process unnecessarily difficult, not even the order is in my account.

Given that this issue stems from a lack of proper labeling on your website, I expect a full refund, including the original shipping cost, as well as a prepaid return label to cover the return. This is the fair resolution, as I should not bear additional costs for an error caused by incomplete product information.

Please confirm how you will proceed.

Best regards,
Allan

I wrote a review here on January 8th, and as you can see from their reply, they asked me to share my order details and contact information. However, they didn’t even provide any contact information for me to use, leaving me with no way to proceed. I searched online and found one service email. I sent them a message, but now they’re telling me to contact my country’s email support, something I’ve already been doing for nearly two months with no response. This is absolutely unacceptable customer service. I’m honestly at a loss for words to describe such a lack of professionalism.