Tracking system is not very reflective of parcel status
I got an email stating that my parcel would be delivered today (3.01.24) about 5 hours alter it was delivered. Your tracking system only seems to update on the day of delivery. I have been told that I will receive a parcel tomorrow by the supplier but you system still says no tracking info available. Also the reminder to complete this survey came in HTML not readable text. I hope that this helps you improve your service Lendl.
Reply from Fastway Ireland
Hey there,
Thank you for sharing your feedback.
We sincerely apologise for any inconvenience related to your parcel. To assist you promptly, kindly forward this review along with your tracking number to tpsupport@fastway.ie. Rest assured, our dedicated team will thoroughly investigate the matter.
Warm Regards,
Fastway Customer Care Team