ZIPTRANSFERS Reviews 

9,396
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 1,022 reviews, reviewers had a great experience with this company. Customers consistently highlight the exceptional service and describe the drivers as extremely professional, polite, and very helpful with heavy luggage. Consumers widely appreciate how very easy it is to manage bookings online, noting that vehicles are consistently comfortable, exceptionally clean, and always arrive promptly. However, some reviewers were not happy with occasional scheduling issues, mentioning unexpected delays or instances where drivers failed to show up. A few other people also felt genuinely frustrated when exceptionally busy airport terminals and long queues at passport control seriously disrupted their scheduled pickup times.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising punctual, courteous drivers and clean,... See more

Staff

Clients share positive opinions on staff, frequently highlighting the polite, friendly, and professional... See more

Delivery service

People report ambiguous experiences with delivery service, reflecting a wide split in customer satisfaction.... See more

Location

Reviewers mention ambiguous feedback about location, reflecting a wide range of diverse travel experiences.... See more

Booking process

Customers had ambiguous experiences with booking process. Many reviewers consistently report that booking... See more

Reviews shaping this summary

Rated 4 out of 5 stars

New minibus compared to previous years. Met on arrival, bags taken and loaded and journey good. Return journey ... we were collected on time and journey to airport comfortable.

Rated 4 out of 5 stars

Good overall service , lady driver on arrival was unsure of herself , we didn’t feel totally confident in her ability. We needed to direct her to our hotel. Driver on return was excellent as was cus... See more

Rated 5 out of 5 stars

Driver arrived, very professional. Dressed very smart, polite and cheery. The vehicle was spotless and needless to say his driving impeccable ( that being said I am an x military officers driver so kn... See more

Rated 5 out of 5 stars

Great company. We visited a new destination and were not fully aware of the location. The driver got us to our villa and was so kind and forgiving seeing we had given him the wrong area First class s... See more


Company details

  1. Taxi Service

Information provided by various external sources

Ziptransfers provides you, your family and group of friends with low-cost transfers from the airport to your final accommodation, resort, hotel, apartment or villa. Let us arrange a safe, reliable and hassle-free airport transfer for any group size and start your holidays smiling!


Contact info

4.2

Great

TrustScore 4 out of 5

9K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.2

All reviews

(9,396)

1,107 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service lovely bus always clean…

Great service lovely bus always clean polite smartly dressed drivers always but the return journey is always hours before the flight my last trip picked up at 6.25 am 35 min journey flight aylt 10.05 ...someone the people on the bus picked up at 5am ! But that what you have to tolerate for a great price. Sane as ryan air not much h space but great price and service

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, on time for both pick ups (return journey), and lovely cold air-conditioning in vehicle, used them twice and will do again.

3 July 2026
Unprompted review
Rated 1 out of 5 stars

AVOID

Avoid this company at all costs. We paid for transfers from our hotel to Barcelona airport that didn’t show. We called customer service and were outside for nearly an hour before someone told us to get a taxi and they would refund us. When we got home we contacted them and they only refunded us the €38 we originally paid for the transfers not the taxi. I sent over taxi receipts which showed the €226 we paid for the taxi but they refused to refund as it wasn’t the “official” taxi receipt. Luckily I had another one showing €196.03. They agreed to refund this. When I finally got the refund after a month of back and forth emails they only sent €158.03 and said they gave me a total of €196.03 so I wasn’t “out of pocket” I’m out of pocket nearly €70 because of these idiots. I tried calling but all I ever get told is they don’t have a complaints department and I had to deal with emails. Joke of a company if I could leave 0 stars I would

25 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

We were collected at the airport, our flight was delayed nearly 2 hours, but within a few minutes of arriving our driver was there, he helped us with our luggage, we had two babies and after the delay everyone was a bit tired and fraught. Smooth drive to our villa.
On the return journey we changed the collection time because we had been told of the delays at Malaga airport. Our driver arrived on the dot and was great, the children, big and small were given lollipops and we were offered water for the trip, at the airport he fetched trolleys for the cases and help us to load up.
Would highly recommend Zip Transfers for their punctuality, friendliness and careful driving.

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Service was brilliant drivers was friendly and on time car was immaculate definitely would recommend the service. And I will be definitely using the serves again

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

I needed to change my return transfer twice during my stay and it couldn't have been easier. Collection was made as required and early!

I will be using Zip again, thank you all.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Easy to book

Easy to book, friendly drivers, reasonable price. Always use Zip whenever we go away and have always has really good service 👍☺️

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Zip Transfer-Puerto Rico

Zip Transfer-Puerto Rico, Gran Canaria.
A good price. Waiting for me on arrival with a name card. On time going back home. I also left my coat in the taxi and they kindly returned it to my hotel a few days later-so thank you for that ❤️. Would use again.

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Great company. We visited a new destination and were not fully aware of the location. The driver got us to our villa and was so kind and forgiving seeing we had given him the wrong area
First class service from a top rate company would 100% recommend them

21 June 2026
Unprompted review
Rated 1 out of 5 stars

Extremely disappointed

Extremely disappointed and after using previously I would now avoid completely. Arrived at Palma airport and was held up at passport control. (New passport security measures) the booking states the driver will wait 1 hour. This was not long enough for Palma airport passport security when it was busy. Driver left and ultimately left us at the airport with two kids just 2 years old stranded. We then waited another 20mins to receive another call simply be told there were no other drivers from zip willing to transfer us to our hotel so ended up spending €165 on a taxi. Really, very poor customer service with zero morals. AVOID.

21 August 2026
Unprompted review

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