Youtrust Reviews 

This is the second review I wrote here. They charge me another subscription without my permission and despite my previous cancellation. I have reported them to Fraud Control (DGCCRF), and I will continue to report them to every organisation in France that can help to neutralise those scammers. It is a shame that this scam website was actually suggested by the French INPI(guichet-entreprises)

Doesn't work on Firefox. Error msg is 'Instable internet connexion'. Finaly solved after switching and using Chrome. However, i really lost my temper in trying multiple times, working on my router etc. . Right feed-back to customer should mention it's different browser that is needed - and not let customer stress for hours as he cannot sign a very important document
And also: NO confirmation of signature by email, right after it has been validated!! WTF?

It's shocking.

After they had billed me for services that I had never used, and after ignoring my emails requesting to stop their attempts to take money from my account, I had to report them to the fraud department. Unbelievably, their response was simply to ask me to show them the proof that I had cancelled my subscription.

Fortunately, the fraud investigators are chasing them and will hopefully hold them responsible for their actions.

Please avoid using this website if you don't want to waste a few months trying to stop them from stealing your money.

They charge you 36 euro for Plus plan where clearly mentioned that it gives you QAS (advanced signature). Then when you paid and want to sign with QAS they said it is add-on that you must 1) request from them with some shitty clear text form!!!! 2) and also pay more money

Reply on reply: "QES level requires an additional license to ensure legal validity of documents". That must be clearly stated in the Plus plan subscription that they dont give you QES itself, they just give you technical ability to use QES acquired wherever you want it. Also when I try to use it they show you that it is an add-on and some form where you need to request it in a clear text. Absolute non-sense. Customer paid for the feature now needs to request this feature, what does it mean at all. You totally need to use different workflow, and most of all explain in advance that Plus plan doesn't include QES itself. I'm not in idiot, I understand that electronic signature requires identity validation, but I was under impression that it is going to be done with electorinic facilities of Yousign after I pay for the subscription.

UPDATE: I asked for refund, they accepted. So NOT scammers, just poor explanation of what is included in the subscription and what is add-on.

Company that supports scammers !! I was phished through their platform and YouSign refuses to help me and does not intend to block their user who scams people through their platform.

Solution simple et efficace. Je recommande

Scammer company. No customer service. Once you take subscription then you have to take most expensive one and then you have to buy signatures and still you can’t sign the documents and then they won’t let you unsubscribe either and charge you for the next month also. From the comments I found lex community. Which better and free. I think any other company would be better than these scammers.

So they have a shady subscription model where after subscription they tell you have to take one more yearly subscription. And when you can't sign documents and they keep taking money and you want to complaint there is no one literally no one you can contact. There is only a small HELP button where you write your problem and no one comes back to you. Worst company ever. USE LEX COMMUNITY instead it is free and far BETTER than these losers

no customer service, electronic signatures with ID doesn't work. Shady subscription model, to extract as much money possible from customer. As mentioned in other comments tried all the channels (phone, email, in app help) to contact regarding problem but no reply. Better use lex community (free to use)

Yousign is a complete trainwreck. Their useless app and platform blocked me from signing a vital document, with no option for an Indian passport or récépissé. Who designs a signing service this incompetent? Their customer support is a sick joke—the phone number (+33 1 84 88 02 89) is fake, their in-app support is nonexistent, and I’ve been emailing on "support at yousign.com" for three days with zero response. I’m beyond pissed, stuck with urgent work delayed because of their garbage system and absolute failure to respond. Yousign is a scam; steer clear of this pathetic excuse for a service unless you want to be screwed over.

Rating: 0/5 stars

It has been 3 days contacted customer service regarding not being able to sign the document but no reply, only preloaded files you read if there is no solution you are on your own. Zero investment in customer service once they get money nothing matters

Easy to handle, friendly interface.

Super user-friendly, good looking and simply a great and affordable tool. Perfect for what I need running a small indie record label. Highly recommended!

Simple and straightforward. Works all time.

0 client experience, i used their service for 2 days and i paid sub for one month, then they forced me to pay for sub for second month even i didn't use their services, and when i asked for refund they said it is my mistake, what shameful experience with those gold-digger. profit well from the 36 euro poor company, trash.

Keep getting emails that are obviously bot generated. There's no way to contact them, and attempting to report it to get them to stop just results in a notification that they can't even accept the report. Anyhow, I just ended up designating them as spam (which is what they are) and called it a day. I'd never trust this business with anything I actually wanted signed.

it was great

The service did what I needed. I required a certified e-signature, and the process was straightforward and worked as expected.

However, I was surprised to learn that canceling the subscription requires 15 days' notice before the end of the billing cycle. This policy was mentioned in the original terms and conditions but not shown anywhere on the Billing Information page in the account dashboard, which I found misleading.

After raising the issue with YouSign, they offered a refund, which I appreciated. I don't know if they plan to update the dashboard UX to make the cancellation policy clearer, so I would advise others to read the fine print carefully when signing up.

It is simple and quick..
It avoids long travels and time waisting queues.

This contract signing app is incredibly intuitive. Easy for my clients and stakeholders to use, no matter what language and location. Just brilliant - AND European so it's all safe under GDPR and the Digital Markets Act...