Yoursafe Reviews 

I’m very happy with the support I received from Yoursafe. The team was incredibly kind, friendly, and helpful throughout the process. They responded quickly, communicated clearly, and always made me feel like my questions were taken seriously.

A special thank you to Dennis for his lovely and reassuring communication. It’s really nice to experience such friendly and personal customer service.

Good afternoon. Many thanks to technical support for their prompt reply; they helped resolve my issue. I am very grateful.

Excellent and transparent website. Clear information and they completely deliver on their promises.

If you have proper kyc then this the best app to receive n transfer the money instantly

Our experience with Yoursafe during the onboarding of Celtum Web S.r.l. / WeMet.club was extremely disappointing.

We spent more than 20 days completing the application, submitting corporate documentation, providing demo accounts, adapting our platform to the compliance material supplied and developing the CardBilling integration.

Despite this, Yoursafe Compliance never gave us a substantive assessment of the documents before the onboarding was terminated.

We were first told that Compliance would contact us “promptly” if anything was missing. Later we were told the team was overloaded, that the summer period was slower and finally that the documents would be reviewed “as soon as possible”, without any meaningful timeline.

The handling of the USD 1,000 fees was also unclear. We were initially told in writing that payment would take place after Compliance. Later we were encouraged to pay because this would give our onboarding additional priority. We repeatedly asked whether the fees would be refunded if the application were later rejected. We never received an answer.

During the review, additional technical requirements also emerged that were not included in the original guidelines. At least one of these was expressly acknowledged as missing from the documentation supplied to us.

We asked practical questions about moderation, downloads and implementation requirements, but several remained unanswered.

When we requested escalation because of the lack of a Compliance timeline, we were asked not to continue requesting escalation. Shortly afterwards the onboarding was terminated, with the decision said to have been taken together with management.

We fully accept that Yoursafe can choose which merchants it wishes to onboard. What we expected, however, was a transparent, predictable and professionally managed process.

Instead, we lost more than 20 days, significant management time and substantial technical work on an integration that we now have to replace.

We are also awaiting clear information on how the corporate and personal/KYC documentation already submitted will now be retained, accessed, shared or deleted.

Based on our experience, we cannot recommend Yoursafe to businesses for whom clear communication, predictable Compliance and launch timing are important.

It was very unic,

Thank you.

Such a friendly and responsive support team, thank you!

Communication.

Poor customer service .. i don't like it here at alll . never listen to our opinion .... never had same issue a,t .... #Successful , Habitllc...

Good service and good instructions i had a question about a visa debit card and the instructions link you send it went straight to how to ask for a visa vard. So thank you so much

I had issues trying to take the photo of my ID while system was on auto but when I made it manual I successfully took a photo and uploaded it.

I had a question concerning the acceptance of Yoursafe accounts and the taxoffice. The helpdesk of Yoursafe was very responsive and helpful. They gave support and suggestions how to proceed and how to deal with it. Very good, helpful and clear and fast communication. Thanks for the support team of Yoursafe!

You need to create a patience it takes couple of days but if you call the service support they give you great fast service and you can trust them. They send your salary or money. I love YourSafe and will keep them many years from now
Thank you so much. Safe payment

As a new business venture we were seeking a mass payout API/EMI for our business model (adult). The process on on-boarding has honestly been the most efficient API partner we have worked with so far and Sarunas, our on-boarding specialist, has truly been fantastic (excellent hire choice by YourSafe).

I must admit, the phone line support is very hit and miss but I found that if you call 2 minutes pass opening hours - you always get through to someone. This hasn't affected my review however as once you get hold of someone they are extremely informative and on the ball with answering questions!

Looking forward to working with YourSafe and integrating their API soon!

Terrible, disgraceful service.
They claim to offer 24/7 customer support, but they rarely respond and never actually resolve any issues.
I had to create a new account because my previous one was locked, and they refused to help me regain access to it. Now they are refusing to approve my “new device,” even though it is the exact same phone I was using before. On top of that, they are withholding a payment I received.
The worst part is that they never properly get back to their customers. They occasionally reply to emails claiming that the issue has been resolved, but nothing is ever actually fixed.

I processed the deposit to Yoursafe from my affiliate earnings, but it was rejected twice. I sent an email to ask about this issue, but I haven't received any reply even after a week. I have contacted them via email many times in the past as well, but there was absolutely no response. They are truly lazy and negligent. I feel that they completely lack professionalism as a support team. I believe this piece of junk provider will go under sooner or later.

Transferred money to my new account, which is still not showing up after more than 2 weeks. Customer support does not seem to be reachable at all, tried: email, phone and chat.

Aamazing, thank u!