XLN Reviews 29,634

I was wary because I have had a bad experience with another phone company, but I was pleasantly surprized with XNL/Daisy. I have several accounts with them. Excellent service and prices. Very helpful... See more

We had been suffering internet problems for several days without the issue being resolved. Silvanis spent over 45 minutes on the phone determined to sort the issue out , which he did! We now h... See more

Spoke to Sam who helped us solve an ongoing issue with our phone line, allowing our company to hold multiple separate phone calls. When his initial solutions weren't working. He went through our... See more

Hasan was super helpful with a matter no one else could resolve. His calm and reassuring manner put me as ease as I’d been passed from department to department. He put me on a brief hold and resolved... See more

My call reference was 15625877 I spoke to Clovis today and he helped me throughout the call brining out all the loopholes which were missed by all the other staff I spoke to earlier. It’s always go... See more

Finally spoke to someone who ‘fingers crossed’ has sorted out the problem caused by XLN/ Daisy’s lack of miss management and poor communication. Thank you Junaid for the time you took too help me toda... See more

Had a problem with distorted phone line this morning. Spoke to Jamie who talked me through issue and things to try. When contacting Daisy the phone was answered quickly and Jamie dealt with matte... See more

Alistair was extremely helpful in getting my broadband router configured. He explained everything clearly, sorted the setup quickly, and made sure I was fully connected before leaving. His professiona... See more

I have previously had trouble with XLN who failed to send me a router, charged me for WiFi anyway and were then very obstructive when I tried to arrange a refund. This five star review is only for the... See more

Dan at XLN was incredibly helpful with helping us get the Yealink setup. We had issue with the router not connecting to the internet. Dan was courteous and his humour definitely made the experience... See more

A frightening experience turned awesome. We have just gone live with our XLN / Daisy service and realised there was no Internet. Called the tech support team, and the ge... See more

It took a few phone calls to XLN to get the correct contract information sent out. Although new contract details had been previously agreed by telephone, the follow up email from XLN did not refle... See more

Dealt with the problem I’ve had since Friday when no other person would take time to remedy my issue. Made my life a whole lot easier and also made the autistic children I work with, easier and more c... See more

I had an outstanding experience with the customer service team today, and I can’t say enough good things about Jamie! He was an absolute rockstar, going above and beyond to resolve my issue quickly an... See more

The customer service is excellent. The team regularly call to check that there have been no issues with the connection and when I have had a query, the Support Centre chat is answered quickly, with... See more

I had an issue with my handset not working and Dan was incredibly helpful in getting it sorted out quickly. He was patient, knowledgeable, and explained everything clearly, which made the whole proces... See more

Sam was amazing ! He guided me trough setting up internet and was so patient !went extra mile and ensured I was confident with using new devices before he finished the call . Outstanding service i... See more

Hamza, was very promp in answering my questions today , was very polite and helpful and at least gave all of the correct information unlike the previous calls . So I can now go ahead and set up my pay... See more

a very helpful member of your staff, who showed considerable patience with a complete Luddite when it comes to anything digital, the only difficulty was,at times hearing his instructions above... See more

I had a complaint/query on my billing and daniel was very helpful and quick in explaining things and resolving my concern. He outlined all the details and was able to make a decision on amending item... See more

Zak. Was brilliant, I'm not normally one for reviews, but i was really impressed with his professionalism, politeness and informative advise and direction. His conduct proves how effective sales execu... See more

Tom was very helpful and friendly and solved the problem with expertise which would get a four star review already. The fifth star is for Tom’s well spoken English. It always makes me happy when my ca... See more

Junaid who has just helped me sort out a few technical issues was very polite and sorted out the problem. Nothing seemed too much trouble. Always nice when you know that someone area about sorting out... See more

Dan was super helpful, i often call xln to get our calls directed between mine and my boss’s phones and he went the extra mile to help set up a system to auto switch it for us to make our lives easier... See more

Daniel was a pleasure to speak to and understood my questions, which he resolved in a very friendly, polite, and professional manner.... See more

yes i would recommend XLN Telecom, to all my friends and relatives. as there customer service is excellent as a old customer, i made a mistake switching to another provider not realising i am in along... See more

Sylvanus was very friendly, knowledgeable and helped me to resolve the issue quickly, by talking me through each step. He advised that if it happens again to contact technical support.

I was a happy XLN customer for more than 10 years. First as a small business, then as a consumer. I always found their service to be prompt, though I have not needed since they were acquired by Da... See more

The gentleman who helped me, Anees, was very professional and friendly. He provided the information I required speedily and resolved my issue. I am extremely grateful. Thank you

Fantastic service from Eden Very impressed with his dealing of my requirements. Many thanks Jason hambling mb picture framing

I needed advice regarding buying the right handset for my new XLN Cloudvoice service. Sammy understood my issue, and gave me good clear advice about my options. Have ordered the phone I need, and am n... See more

Junaid was extremely helpful and friendly. He got everything set up for me, made sure everything worked from my side and his. He was easy to talk to, very polite and reassuring. Excellent support!

Forlan was really helpful and very polite! I’m not a tech kind of person so don’t really understand it all. But Forlan made it quite simple for me to understand. Have had quite a few experiences where... See more

Ahad was extremely helpful and has been guiding me threw out the procedure glad you staff who are keen to help

Excellent and clear help from the technical department. A very friendly and cheerful technician who had read through account history and was able to solve the problem. Thank you Forlan

I failed to find the right help options via the chatbot, which is the only reason I'm taking off a star. That process was a bit frustrating. However, once I called for tech support about my wifi failu... See more

Been with XLN for a while now and honestly, they’ve been spot on. Internet’s fast, calls are clear, and their customer support actually helps when you ring them. It’s refreshing to deal with a company... See more

Great service in terms of the knowledgeable & patient tech advice I got from their IT team when setting the hardware up. Their handset system they provide is great and was delivered the week before... See more

One of the best Providers in the UK. Helpful staff, easy to get a response, clear communication and nothing is too much for XLN staff! Will continue to be a repeat customer because of this.

We had a WiFi connection issue at our takeaway wherein all our ordering platforms were disconnected. Ryan was excellent in guiding me through step by step in finding the fault and it was a simple fix.... See more

Eventually after 8 months of trying I appear to have all 10 accounts sorted. This is purely down to a fantastic agent called Chloe who has taken all my problems on board and sorted them out within 24h... See more

rang up with a query over a debt i didnt know about and as far as i knew wasn't in any arrears, i got put through to a guy called Traei , these conversations dont always go well and end up in long dis... See more

Agent Jason was on point. He expertly assessed the situation and made the precise trouble shooting methods, identified the issue and guided us to the solution and recovery of the internet. Give thank... See more

We had an internet issue and XLN, and Alex helped us out to divert to a mobile. This meant that our business could continue to run, albeit without computers, but we could at least take calls

Rachel was very helpful in sorting out our billing. She took the time to thoroughly explain each item, spotted where discounts hadn’t been applied, and ensured everything was corrected quickly. The on... See more

We were experiencing some issues with our digital phone lines and Forlan, the gentleman I spoke to in tech support, could not have been more helpful. He diagnosed the problem within a few minutes a... See more

I rang furious with the amount of money I have paid XLN in 2 months this because of the out of contract confusion due to DD in the name of Daisy -and admin in the name of XLN ..very confusing ..your a... See more

I phoned xln technical help department answered by chap called Jamie what a wonderful person ...humble.. Professional ... pretty polite person he spend over an hour help me step by step. He waited ti... See more

There was a major confusion about my office phone plan and through the call we found out I was being over charged and one of our extensions was under another account. Jack who was assisting me was ki... See more