The ability to order easily online is a godsend. The only recommendations I would make is that they have more product descriptions when the search results are displayed. The naming alone can be v... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Website is v easy to negotiate. I could make my selection and then change it if needed be without any hassle. I have the option to click reorder should I wish. The lenses are sold at a very compet... See more
Although my delivery of lenses was noted as ‘delivered’ I hadn’t received them. I rang customer service and they apologised and refunded the money within a week. Really great! I’m happy with this s... See more
I've been ordering from vision direct for about 10 years. Items arrive fast, ordering is easy, never had a problem with quality. And they put a little bag of haribo in the shipment. I will forever be... See more
Company details
- #3 of 4 best companies in Contact Lenses Supplier
Contact info
9 Rockhill , Main Street, Dublin, Ireland
- 01 513 4141
- help@visiondirect.ie
- visiondirect.ie
4.4
Excellent
24K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great service
I've ordered the contact lenses on Wednesday and I was supposed to received them on monday instead I've received them on friday. Really happy for it
16 July 2026
This is a new company I have had my…
This is a new company I have had my first dealings with, I asked a few questions regarding the new customs charges coming into Ireland and they promptly emailed me back explaining they have a warehouse in Europe so there will be no custom charges, I placed my order and had delivery in 2 days, excellent service.
14 July 2026
Great service
15 July 2026
Vision Direct
As a loyal customer, I have always found Vision Direct an excellent company to deal with.
Prompt delivery and reliable service.
14 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I SEND YOU 5 E MAILS AND NEVER GOT A…
I SEND YOU 5 E MAILS AND NEVER GOT A REPLY IN RELATION TO MY QUERY.
15 July 2026
Reply from Vision Direct IE
Hi Michael,
Thank you for taking the time to share your feedback. We are truly sorry to hear that you did not receive a response to your emails. We completely understand how frustrating and disappointing it must have been to contact us several times without receiving the assistance you were expecting. This is certainly not the experience we want you to have, and we sincerely apologize for the inconvenience and frustration this has caused.
We take your concerns seriously and want to make sure they are properly addressed. To further acknowledge your concern and assist you as quickly as possible, we have sent you a direct email and kindly ask that you reply to it with the requested information so we can investigate your query and provide the appropriate resolution.
We sincerely apologize once again for your experience and appreciate you taking the time to share your feedback. We are committed to resolving this matter for you and hope to have the opportunity to restore your confidence in our service.
Best wishes,
Vision Direct
Terrible customer service
Terrible customer service. My complaint was not handled professionally, and I felt that my concerns were ignored rather than investigated. Despite being a long-time customer, there was no willingness to help or reach a fair resolution. This will be my last purchase from Vision Direct.
20 July 2026
Unprompted review
Reply from Vision Direct IE
Hello,
We are truly sorry that your experience left you feeling that your concerns were not handled professionally or given the attention they deserved. We sincerely apologize for the frustration and disappointment this has caused, particularly as you have been a long-time and valued Vision Direct customer.
To allow us to continue with a thorough investigation and determine the most appropriate resolution, we may still require the relevant information or documentation needed to support your case.
If you have an updated valid contact lens prescription, we kindly ask that you send this to us, particularly if there has been a change in the brand of lenses you use. We understand that not all contact lens brands are suitable for every customer, and a different brand may not necessarily be an appropriate alternative to the lenses previously worn. Having your current prescription and relevant information will help us investigate your concerns more accurately and ensure that the matter is reviewed properly.
Please be assured that we are not dismissing your concerns. We genuinely want to understand what happened and ensure that the appropriate action can be taken based on the information available.
We sincerely hope we can have the opportunity to rebuild your trust. If you need any assistance with the information required or would prefer real-time support, please contact our Customer Service team by phone or chat, and we will be happy to assist you as quickly as possible.
Kind Regards,
Vision Direct
Excellent product and service as always
I purchased dailies contact lenses. An Excellent product and fast delivery as always. Thank you!
13 July 2026
You replay use AI
You replay use AI, your cant make normal delivery, and you not new company for find escue
13 July 2026
Reply from Vision Direct IE
Hello Andrii,
We completely understand why you would feel let down, especially when you were expecting a straightforward and reliable delivery from an established company.
We also sincerely apologize if any previous communication felt impersonal, automated, or did not properly address your concerns.
Regarding your order, UPS has advised that multiple delivery attempts were unsuccessful, including the final delivery attempt. The parcel will therefore be returned to sender for a refund. We kindly ask you to continue monitoring the tracking information directly with UPS about the latest updates on the parcel's return.
We are genuinely sorry for the inconvenience and frustration this situation has caused.
Please be assured that your concerns have been taken seriously. If you need any further assistance or would like real-time support, please contact our Customer Service team by phone or chat, and our team will be happy to assist you as quickly as possible.
Thank you for taking the time to share your feedback with us. We sincerely hope we can have the opportunity to restore your trust in Vision Direct in the future.
Kind regards,
Vision Direct
My only problem was that it was…
My only problem was that it was delivered to my next door neighbour!
14 July 2026
Reply from Vision Direct IE
Hello,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by your parcel being delivered to your next-door neighbour instead of directly to your shipping address.
We completely understand that you expect your order to be delivered to the correct address, and we are sorry that this was not the case on this occasion. Please rest assured that we will take your feedback seriously and ensure that your concerns are properly addressed.
We will also make sure that the courier is reminded of the importance of delivering your future orders to the correct shipping address. Your confidence and satisfaction are extremely important to us, and we truly appreciate your custom and continued trust in Vision Direct.
If you ever need any assistance, please contact our Customer Service team by phone or chat for real-time support, and we will be happy to assist you as quickly as possible.
Kind regards,
Vision Direct
So reliable
So reliable. Once ordered, there is no delay in delivery. Always very happy with Vision Direct
14 July 2026
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