VILLOID.NO Reviews 

I was very disappointed with both the quality of the product and, even more so, with the lack of communication from customer service team.

I purchased a piece of jewelry as a birthday gift, but it arrived with a defect. As it was intended as a present, I returned the item and contacted customer service to ask how the situation could be resolved. I still needed the gift and expected that the defective item would be exchanged for a new one.

However, I never received any response. Instead of addressing the issue or offering a replacement, my order was simply cancelled. As a result, I was left without the gift I had planned to give and without any explanation from Villoid.

The defective product was disappointing, but the complete lack of communication and customer support was even more frustrating.

Please don’t send clothes that has damaged in it. It is already hard for us to shop online due to not being able to try it and see the quality, plus we also use money for deliveries. If you choose to continue sending bad stuff it should be indicated on the description of the clothing.

Now I finally managed so return the packed bur they still charge for the first shipment - this is not refunded. They refund the money of the product but not of the delivery.
It’s an absurd, specially after making the return process so difficult (see my first review below: they even lost my package on the way back to them and said it hadn’t been posted despite I had proof)

They reply below saying it is not charged, but I have proof in my klarna and email from them!
I did not exchange, I returned the product. But I was refunded only the amount of the product and not of the shipping to my place. outrageous of them to give the reply below!!!

Villoid has major logistical challenges combined with unresponsive customer service. Bought item last Saturday which has not yet been packed. Trying to contact support, but they are absent. My first time shopping at Villoid, will defenitly not be returning. Fingers crossed that I don't have to return my item.
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Oppdatering:
Varen er fortsatt ikke sendt til tross for lovnader om at dette skulle følges opp.
Det medfører heller ikke riktighet at dere opplyser om evig lang leveringstid i ordrebekreftelsen. Riktignok mottok jeg en e-post for en uke siden om at «dere ikke hadde glemt meg og hadde kapasitetsutfordringer», intet har skjedd siden da.

Very good experiences. The dress I bought is just perfect. And it was delivered in time

Rask behandling av baren og rask levering

Very Nice and you

Quality clothes. I am happy with my order

Rask levering, super service⭐️

Never received it. Helthjem contacted you,I sent 5 emails ,no one is getting back to me. Awful awful customer service. God forbid something happens to your order,I know now no one will be there to help. Just lovely

Shoes were heavy and tight to put the foot in.

Repeatedly emailed them to amend, then cancel an order. No response. Instead, just a notification that the order had been shipped. Contacted them again immediately after. Still no response. Tried contacting them for a full day now, since before office hours until now. No phone number either. Very dubious, stay clear.

I have been trying to contact customer service , if it was possible to send my package as I am going on holidays soon. Ordered it on tuesday ! There is no telephone service and mail responses are only once in a day and with every response the answer is I can cancel your order!
Although I have mentioned in every e-mail , don't cancel my order.
I work at customer service too and we always do little extra for customers in emergency.
Please help !

THERES NO ONE RESPONSE ON MY EMAIL. im really mad 😩..u keep telling sent email/ all the receipt/transaction/ i already send treres ZERO (NULL)response i get!no Answering FRON COSTUMER SERVICE..is this u handle your costumer?..i buy jakket for 2399kr..
returning only for the wrong size..and u keep telling me wrong order #..i will not spent my time keep asking u. If im wrong!. Really disappointed..my last online shop never more.!! I

The dress I ordered was what I was expecting and delivery was fast but delivery abroad (to Finland) cost a lot and I also paid customs duties on top of that. So in the end the price of the dress doubled. The dress was packaged well and the brands are good at the store, it's just a shame that delivery is so expensive.