Vesselgolf Reviews 

I fell in love with this bag after seeing someone else use it on the course back in May. I saved up for months to finally afford it. When it arrived, I was incredibly excited—until I noticed the base of the bag was completely damaged.Look, mistakes happen, and I accept that. I still really want the bag! The issue is the shocking customer service.The initial response from Vessel UK was promising, offering a collection and replacement. The next day, they changed their tune and told me to return it for a refund. Because I used a first-time customer discount code and shouldn't have to pay return shipping for a faulty item, I just asked to return it and receive a new discount code to re-order.Since then, it has been complete radio silence. I have sent 4 or 5 follow-up emails with absolutely no response. For a luxury brand charging premium prices, you expect luxury service. Instead, I am left ignored with a damaged, expensive bag.

Update - Since posting this, I did receive an email within five hours arranging collection, followed shortly by another confirming a replacement was being shipped. They thanked me for my patience, which I appreciate, but at no point did I feel like they went above and beyond or made any effort to make me feel like a valued customer or was sorry for the experience. The new bag has arrived and it’s great — exactly what I wanted — but the experience has put me off buying anything further.

I was planning to order accessories to match the bag, but I’ll be looking elsewhere now. Maybe Vessel needs a new UK distribution partner, because the brand clearly has demand here, but the service doesn’t match the premium price tag.

Fantastic service!
Very friendly and helpful customer service team that helped me sort a golf bag about for my husbands birthday ! He is over the moon and I am very grateful for the speedy service.
Thanks Vessel UK Team!

Do not buy from this site i ordered a golf bag that was in stock a week later order still hadn't been fulfilled took money straight away. see explanation below.

While the item is in stock, there have been delays due to a high volume of shipments across the country and some operational constraints, which mean that orders—despite being in stock—aren't always dispatched the same day as usual. We do not have a specific shipping date to provide at this moment, but please be assured your order will ship as soon as possible and you’ll receive tracking info right away.

No proper contact details they just use a chatbot. repeat same message over and over

Unfortunately you can’t rate a company 0 stars so this is a very generous 1 star review.

Purchased a golf bag from Vessel with 14 way divider. The bag was delivered in substandard condition with scratches to the leather and 5 of the dividers unusable. Understandable, faults happen and I have another golf bag from Vessel I am happy with. I arranged for the faulty item to be returned and this was confirmed by DPD as being returned to the warehouse.

Giving Vessel the benefit of the doubt I waited the 14 day period for the refund to be issued. No such joy. Emailed their customer service team to be graced with one reply stating that the warehouse was unable to confirm receipt of the returned item and to send proof of delivery. Confirmation of delivery from DPD sent with no reply from Vessel. Multiple emails, WhatsApp messages and phone calls later…their customer service team all seem to be out of office. 5 weeks they have had my faulty return. This refund is in excess of £1000 and no one has the common decency to reply to a message.

Awful customer service from what I would have considered a premium brand.

I purchased a vessel golf bag costing over £500 from a retailer some distance from where I live. Within less than a year the bag began to split, the legs would hang down whilst I was carrying and the zips began to break. I sent pictures to Vessel direct on the online chat with the fault along with the serial number on the inside of the ball pocket. Having received no response I followed it up with an email to be told they were investigating it. this happened twice so i gave up on it and glued the bag myself which isn't ideal but meant i could still use the bag. Having received several promotional emails from Vessel promoting how great they claim to be I decided pursue my original complaint as it angered me that their after sales care was so atrocious but they still claim to be so great. I forwarded the original emails to the lady who was sending me the promotional emails. I was told that the complaint was now outside of the warranty timeline even though my original emails were within the timeline and that I had to go back to the retailer to resolve the issue. Firstly this is a fair distance to travel and secondly given my original complaint was with Vessel direct and not with the retailer the retailers response when I contacted them was it is now outside of the warranty timeline as I did not raise it with them when to issue first arose. I was not told this by Vessel originally was the correct protocol as I was just ignored but had I have been in the original instance I may have been able to do so. I am now stuck with a supposedly premium bag that looks extremely tatty and very apparent it has been self repaired. Not what I would expect from such an expensive purchase.

EDIT: I just received a call from the MD of Vessel UK to personally speak to me re the issues I have been having. He didn't have to do that but wanted to speak to me personally re some of the issues they have been having and what they are doing about it.

As I have said previously the products are premium and it appears the demand has outstripped their forecast leaving them a bit squeezed. This has been rectified now and things will start to improve.

It takes a lot for an MD to ring an unhappy customer so all credit to him for doing so. As such I have changed my review as problems happen, but it is how you deal with those problems is what counts, and in this instance it was first class. Thankyou.

Wish I had read the reviews beforehand, as it seems a common experience.

Spent a fortune on my Player V Pro. Upon delivery I was very happy with the product. I have friends with the same bag and they were always happy.

Unfortunately upon use, my bag was clearly faulty. A loose leg that bangs when I walk. Terribly annoying and doesn’t happen on my friends bag.

I logged a customer service request where I was immediately contacted. Unfortunately, that was the best it ever got.

First excuse was ‘the order isn’t showing as fulfilled’ so they couldn’t issue my replacement.
Next I was asked to supply video and photo, which i did.
I was then told it was transferred to technical team.
I was then told it was transferred to US customer team.
3 weeks since my first response, I am now chasing ghosts. No responses, any I get are another excuse or passed on to someone else.

If the product wasn’t faulty, id have been extremely happy. Faults happen, it’s ok and that’s what warranty is for. But this customer service is awful considering the price you pay for the product.

If you buy Vessel, just hope that your bag isn’t faulty, and if it is…just accept you’ll have a torrid time dealing with it

I’ve never known such a poor company
Really bad customer service and after sales
They are not interested in trying to help or communicate
Placed a order on the 05/03/26 and still no contact

I would write 0 stars if I could. Their customer service is like nothing I have every experienced before. I think I have had one email from them, it is so unprofessional. They have had my return package for over a week, no acknowledgment and return of funds. I have since emailed twice and I've heard nothing. I will never buy or recommend to anyone, ever.

I ordered a LUX stand bag, the 3rd bag I’ve ordered from Vessel Direct as well as lots of accessories. Deliveries have been spot on, first 2 bags and accessories perfect. The LUX turned up with an imperfection with the handle, my only complaint which after reading numerous reviews seems to be a common issue is the after care/customer services which is pretty non existent. I emailed them to report my issue, got 2 quick responses agreeing to send a replacement handle, when I gave my address they sent one final response saying they refuse to send from California despite the bag being sent from the UK. They said they would put me in touch with the UK team but this was over a week ago, haven’t heard anything since. I would now think twice about ordering direct from Vessel despite thinking this was the right thing to do. The bags are really good but I would consider ordering from Scottsdale or another big firm if you want to guarantee a better after care! I hope this gets resolved and will consider re-writing my review if this does.

Ordered a Player V Pro in the limited edition Sky Blue and it arrived with an indentation on the main panel. Gave it a day to see if it would work itself out and clearly it wasn’t going to. Emailed UK customer services and got an initial reply saying they would raise a ticket internally. A week later and I’ve heard nothing despite several chasers and a formal request to return the bag. Plenty of other companies doing this type of bag now so I would recommend avoiding Vessel, like many others have said their customer service is terrible when you take into account how much they charge. After several vessel bags with occasional issues, this is definitely my last.

Bought a Lux Pro cart bag in March 2025. Didn't use it much since I got injured for 3 months.
All the leather zippers have started to come apart. Contacted customer support who sent me replacement zipper which don't match my bag and told me to use pliers to change them over. I don't qualify for a replacement bag since they have spares.
Spend £500 on a bag and get told to use pliers and the replacements don't match the bag. Like buying a Rolls Royce and getting sent Audi wheels to change yourself.
Posted a 2 star review on the Vessel site but it was deleted.
Very poor. Avoid.

It's difficult to be positive having bought an expensive product (Lux cart) that's failed after 3 weeks use.

Customer service is a misnomer. As a buyer of so called luxury products, tempted by slick marketing, you'd expect a back office to match. You'd be wrong. Email only, NO PHONE CONTACT, days chasing responses and no satisfied resolution (full refund) to date-3 weeks after first contact.
My advice is AVOID THE LURE OF THE MARKETING and buy a trusted make like Titleist (Pro Staff bag at similar money but much better quality) which is what I did.
Ronnie Shaw, CEO and Founder, much be so proud.....
AVOID

Bought the lux cart 2.0 for £455 love the bag until it rained, every pocket lets in water like a sinking ship and the smell as you try to dry them out.
DONT BUY UNLESS YOU PLAY IN THE DESERT

Have had a player IV bag for a months or so now, looks great, but not as many pockets etc as my old ping hoofer, the rain cover is a bit of a pain. But most annoyingly the straps rub against your shoulders after 15 holes or so. Looks great but probably won’t buy another.

I have been researching these bags for months and stalking the Vessel UK homepage every day. I knew which bag i wanted (Lux Pro Cart in grey) and I succumbed once the weather was improving. It arrived within 48 hours and between that time i managed to speak to their customer care team who were very informative and friendly for other accessories i am interested in. The bag arrived well packaged and met all my expectations and then some! Thanks Vessel UK for making a golf geek very happy!

I ordered a golf bag from the U.K site in Jan 2025 but 10 days later, still no bag and no communication. Following numerous efforts to get an answer on where my bag was, there was no response from the U.K, so I was forced to contact Vessel US who arranged for my refund - which I received a week later. Thinking I’d just been unlucky, I ordered another bag through Vessel UK but via a different channel and this turned up 2-days later…but with a faulty press stud on the rain hood. I reported the problem within an hour of receiving the bag and sent pics as requested. I was then contacted 2 days later asking for more pics and then 2 days later I was sent another email asking for my order number! I have since reported my disappointment to the person I placed the order with but 2 days later I’m still waiting for a reply. For what is supposedly a premium golf bag manufacturer, the cost, customer service levels and quality don’t align. I would not recommend.

Second time I have ordered something from these and had problems. This time ordered and paid for a golf bag and after 5 days the bag still hasn’t been shipped and when contacted, no answer can be given as to when the items will be sent. Be aware, luxury items, terrible service.