This brand is amazing! They are so patient and helpful with all my questions and my veneers are amazing! Many people have asked me for details on them and i have happily given them the link to this pa... See more
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Veneera™ ist eine Brand für innovative Dentalprodukte und für die kosmetische Zahnverschönerung, das Zahn-Veneer 3.0, bekannt. Mit dem Zahn-Veneer bietet Veneera™ eine kostengünstige Alternative zum medizinischen Zahnersatz an.
Frohnhofweg 15, 50858, Köln, Germany
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Don’t waste your time unless you want massive front teeth and a set that don’t fit and to return your moulds it costs about £10 and then when you’ve tried to fit them in every single position you can and they really don’t fit they don’t believe you and your £100+ down don’t believe the ads save your money!!
Extremely disappointed and concerned by the quality and customer service.
Veneera veneers were purchased in June 2026. After only around 11 weeks, the top set has turned yellow/off-white and has now broken while simply being put in during normal use. The bottom set is also becoming yellow/off-white.
This is despite the veneers being treated with great care and following the company's instructions. We did not eat or drink while wearing them, and we used the ultrasonic cleaner recommended by Veneera.
And there's an interesting point here: "Veneera's own website currently says its Teeth-Veneer 3.0 is "extremely durable" and can withstand almost all everyday situations". That statement is incorrect and misleading.
When we contacted Veneera, we were simply told they would not help because their warranty is only four weeks. For a product costing over £100, I find this response completely unacceptable.
A four-week warranty does not remove a customer's statutory consumer rights, and I am extremely disappointed that the company appears to be relying on its warranty period rather than properly addressing the reported faults.
I also have veneers from the same company myself. Thankfully, mine have not yet broken or discoloured, but after seeing what has happened to this set despite being properly cared for, I am now genuinely concerned about how long mine will last.
If a product costing over £100 cannot withstand normal use and careful maintenance for more than a matter of weeks, customers deserve a proper explanation and remedy—not simply a reference to a four-week warranty.
Potential customers should think carefully and research the company's warranty, consumer rights and recent customer experiences before spending this amount of money.
We are extremely disappointed. We were actually considering highly recommending Veneera UK to a charity, because we cannot have traditional/real veneers due to a condition and know there are other people who may be looking for an affordable alternative.
Unfortunately, after this experience, we will not be recommending them at all.
You will never get an imprint they are happy with and they won't provide you with an address to return your imprints until they do so you spend more money buying more trying to get it right and you never will. Their business model is entirely predicated on refusing to move to the next step and keep you buying additional packs.
Ordered my veneer kit 02/05/26 in preparation for me having a tooth extracted. Sent my impressions off in June after having trouble with the impressions putty being faulty.
Finally received my veneers 11/08/26 after weekly emails asking where they were to being ultimate ignored!
The veneers look like something out of a joke shop as they are too big for my mouth and my top front tooth in the veneer is discoloured!
I filled in the form and sent pictures like they asked only to be told basically you’ve spend £206 for nothing and there’s nothing they are going to do about it!
I will be contacting my bank, citizens advice and trading standards regarding this as as far as I’m concerned they have ripped me off!
Do not use this company unless you like wasting your time and money. i had to do 2 different impression of which apparently were useable even though the instructions were followed to the letter. I complained and got another 2 impression kit sent to me (this would cost you another £20 usually)
Again this was not good enough. i can't speak on the quality of the product because it seems to be impossible to satisfy their requirements for moulds.
I've emailed requesting a full refund - no faith left in that company.
PLEASE DO NOT USE THIS COMPANY - there are many more, but make sure you read the reviews like i wish i did.
At this point, FK this company, Fk these people and FK the USPS. Package was first lost, had to file a dispute with the post office, they told me to contact the merchant, the bank told me to attempt to contact the merchant. I contacted them, said they were going to send another kit. NEVER did. Miraculously I was told it has been delivered. I checked my mailbox, mail room, under my bed, my locker at work. NO PACKAGE. Nobody wishes to at least have the decency to say damn the ball was dropped on this guy lets give him his money back. SO these people, got $137 from me for the hell of it. Customer serviced stopped responding to my emails. But hey the post office says the impression kit was delivered so it's not their problem anymore. THIS IS WHY AMERICAN JOBS ARE SENT OVERSEAS. because AMERICAN corporations don't care about the customers. ONLY how much money they can take.
They only cover 8 teeth in the front, but need to cover 10, it's not enough to show your smile. It's not worth it.
Update about my refund no contact from this company shambolic company avoid at all costs con men
I'm so pleased with my smile. They look so natural and easy to fit. They are lovely and made me feel happier and uplifted. You need to have impressions taken, and after that, it's well worth it. The service was outstanding from the moment I order to the completion of the procedures. The staff were professional, welcoming, and attentive. I ordered the top and I can't wait to order the bottom one it's the best purchase I did online
I would definitely recommend this to others, because we all need to invest in ourselves. It's very affordable, the support is outstanding, and the results are absolutely worth every penny! Thanks to the Veneera Crew!!
After trying first time, they forced us to buying a second kit, because they claim that the current impress is not done correctly. After buying second kit they send making another impress i waited for the veneers.
When i recived the veneers i looked like a ducking rabbit. It was so thick it felt like i had bricks taped to my teeth.
After wanting to try to them another time they did not even stick to my teeth anymore.
Absolutely ridiculous!!
Plastik. 200 pay. Nobady answer fhone...no return MONEY. u need order. Again. All. SCAMER. COMPANY.....
I purchased upper and lower clip in veeners April 2026, I previously purchased f4om a competitor they were great and lasted 5 years. My Veenera did t make it 2 days without the top set breaking. A replacement was sent out after I paid the postage these were delivered while I was on holiday after a week they broke again and so has the bottom set. I emailed Veneera and asked for a refund as clearly faulty product. No was the a swer but if you order a new set we will give you 30% off!! Really, why would I pay again to be out of po ket when they last a maximum 5 days. Now they are ignoring all my emails as I have emailed daily asking for a refund. I will not be recommending Veneera I will go back to instasmile where they are good quality. I have also gone to trading standards and the Ombudsman as this is not fair to anyone shelling out 200 pounds for them to last a few days
I know how to look after clup in Veeners I have had them for several years now and I am very careful. This is a Veneera problem that needs to be recognised and sorted.
They won't send you enough product to make the mold right. You have to keep sending them pictures of your mold. I tried twice and ran out of supplies. I asked how I could get more supplies and they sent me to a sight where you had to buy more supplies, suggesting you buy several tries. The first time I sent a picture and asked for an address form, they sent me to a sight where I had to pay $50.00 more for fast handling. They don't send you the same glue that's in the video. It's a different color and thicker. They don't send enough putty to fill the whole plastic form, so therefore they just keep turning down your pictures and won't send you a return shipping receipt. When you ask how to get more supplies, they send you to a website where you have to keep buying more supplies. I consider this nothing but a scam
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This company should be forced out of business..Like many others, I fell for the reasonable price but got scammed. They would never approve my impressions and refused to give me a refund. I paid thru PayPal, dumb me. I filed a dispute and lost as the company lied and stated my order was received. I only got the impression set and no refund after a month of Emailing them and filling out the forms repeatedly…
Extremely Disappointed £400 Spent and No Resolution
1. I placed my order more than 21 days before a wedding and was advised by a member of staff that it would arrive in time. I was told the maximum lead time was 10 working days and paid extra for expedited delivery.
2. Despite these assurances, the order arrived 5 days later than promised and missed the event it was purchased for. No refund was offered for the expedited delivery service.
3. The first pair broke on the same day it arrived.
4. When I reported the issue, I was offered a replacement but was required to pay additional money to upgrade from the 8-tooth version to the 10-tooth version.
5. The upgraded replacement also arrived late.
6. When the upgraded pair finally arrived, it was not the correct product and was unusable.
7. The company then resent the original order.
8. The replacement original pair also broke on the same day it was received.
9. I have photographic evidence of all of these issues and have provided this to the company.
10. Despite the late delivery, defective products, incorrect replacement, and additional money I was asked to spend, I have not received a single pound in refund or compensation.
After spending approximately £400, I have nothing usable to show for it. I am extremely disappointed with both the quality of the products and the handling of my complaint. I remain willing to resolve this matter directly, but the complete refusal to provide any meaningful refund or compensation is unacceptable.
Worst customer service ever , deflecting constantly ,to avoid correcting the issue ,to then be told fill in another request form after filling in over 7 stating the issues and i mean issues shocking full stop.
I received the box of impression materials and set to work making an impression of my bottom teeth. I sent in the picture as requested and my impression was refused. I was informed I could redo by ordering more material "for a fee". It occurred to me that they could easily find all these redo demands quite profitable. However, I bit, ordered more materials, and attempted a new impression. I again watched the video and as directed, followed instructions and snapped photos, sending them to the message address they requested. They requested more photos from another angle with flash. I did as asked. Again no joy. I wonder how long they can string people along before they get wise. I'll be talking to a real dentist, something I should have done to begin with.
After receiving the self impression product, it’s been a disaster trying to get the correct impressions.
The second stuff you put in the first impression to get the second impression, there’s not enough of this and goes everywhere. The impression stuff goes to hard to quick so your forced quickly to get your teeth impressions quickly which means it won’t be accurate.
It tuck for me to email the company to get a response in the WhatsApp business account as they state they will check the impression asap before sending them in.
There’s no confident feel when doing this yourself as you feel rushed and end up disappointed.
Basically within minutes you feel like it was a very bad idea and it’s worth sticking to your own teeth as you have done forever anyways.
Extremely unsatisfied with this product. The production of the veneers they provided made my teeth look Extremely bigger making me look like the man from the movie "The Mask". Also part of the veneers didn't fit properly. So if your considering buying from this company i would think again. You'll end up paying good money on defaulted product and you won't get your money back!
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