TUI Nederland Reviews 

We had a great time in Vietnam. Our tour guide Thuan was a really nice, kind en friendly Guy who helped us with any questions. Also was he always there when we needed him in the journey.

In my opinion is not fair, that during reservation process is information that I can change trip for another. After reservation, customer service want money for cancel and change reservation. I made mistake during reservation, I reserve trip two times, now I should pay 219euro for cancell one. Is not fer!

I booked my vacation with TUI only because they offered an evening return flight, which I paid extra for. From the start, the package was already more expensive than what other companies offered. Less than two weeks before my vacation, I received an email saying that the key return flight had been changed to the afternoon, with no explanation.
When I called to ask for clarification, I was simply told that the evening flight had been canceled and that there would be no refund. My question is: what exactly did I pay extra for if the evening flight no longer exists? On top of that, this change means I will lose an entire day of my vacation, since I now have to leave the hotel in the morning.
Customer service was unhelpful and unwilling to resolve the issue or offer any alternatives. This was my first and last time booking a vacation with TUI.

Always easy to book with TUI straightforward and simple.

No transfer pickup waited 30 minutes we really needed to take the taxi to catch our flight. Booked a trip with the cathamaran the men didn’t know who we are and we needed to take the taxi back! What a disappointment 🙁

For the first time in my life, I’m experiencing such a serious and unacceptable case of deception and unfair treatment.

On March 2nd, I simply visited TUI’s website to browse a holiday package to Spain. I did not make any reservation, did not provide any personal details (no ID, passport or bank data), and I certainly did not authorize any payment.

However, more than two weeks later, I received a call from TUI saying I must pay for a booking. Despite repeatedly explaining that I never confirmed anything, they insisted that I owed them money.

Since I don’t speak Dutch fluently, I had to rely on translation tools and friends to communicate. Still, no one truly listened to me.

They demanded a cancellation fee of €1431, even though I never booked anything. Later, the debt was handed over to a collection agency and increased to €1650.

Even after I said I’m unemployed and could only afford €25/month, they flat-out refused. No empathy, no flexibility.

Right now, I’m being forced to pay money I need for my child and our basic needs — for a service I never requested.

🛑 TUI is a company that shows no compassion for people who struggle with the language or are vulnerable.

They push people into financial obligations they never agreed to. This is not only legally questionable, but ethically outrageous.

❗ I warn everyone: Be extremely careful with this company. What happened to me could happen to you too.

#TUI #TUIComplaint #ConsumerRights #Misleading #TUIExperience #BeCareful

TUI refused to reply to my complaint after a month of emails. They closed the case without solving anything. See full story below.

I had an extremely disappointing experience with TUI on a recent trip to Rhodes, Greece.
The trip was planned with very little time because due to our work schedules we arrived at the store to speak to the travel consultant who was equally helpful just a few minutes before closing and we ended up being pressed for time, taking into account only the landscape and the view of the resort and the advantage of being all inclusive, the value was also within our parameters and we were pleased at the time.

The resort we stayed in was nothing like what was advertised: the hygiene conditions were very poor, the rooms were in bad condition and the reception staff showed total indifference, even when my girlfriend fell ill with possible food poisoning.

She even vomited outside the local hospital, without any help from the health professionals present. During her hospitalization, she was treated coldly, and I, as her companion, was prevented from accompanying her most of the time. We felt completely helpless.

The only positive part was the effort of a local TUI employee, who personally visited us in our room on the last day and helped us contact two doctors (one private and one from TUI), and recorded our complaints.

In addition, the cabs organized by resort charged more than the agreed prices, even though we presented documentation with the agreed prices.

Since returning to Holland, we've had to spend even more on doctor's appointments and medication. My girlfriend is still ill and unable to work, and is now under pressure from her employer to return. This trip, which was supposed to be a moment of rest, has become an emotional, physical and financial trauma.

We have already contacted TUI, the insurance company and the Greek Ministry of Tourism. We are awaiting a formal response. I deeply regret this experience and would not recommend it.
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[Update - July 2025]

I received a final email from TUI saying that they consider the case closed and that they will no longer respond to my emails, even without clarifying important points of my complaint. This attitude demonstrates lack of respect for the customer and complete absence of responsibility.

I felt that, because I was a foreigner and not fluent in Dutch, I was treated with less respect, with confused, delayed and sometimes condescending communication.
This raises serious doubts about the equal treatment provided to non-native customers.

Btw, I have all the emails exchanged with TUI as proof of what I report here. If necessary, I can share with any interested entity or competent body.

I never expected to be treated this poorly by a company as large as TUI.

On 15 May 2025, I was scheduled to fly from Curaçao to Amsterdam (Flight OR393). After more than three hours of waiting at the airport, we were eventually informed that the flight would not take off at all. The flight was cancelled or delayed beyond operation, something TUI was fully aware of.

I submitted an official compensation claim on 21 May through their website. I received a confirmation email saying the claim was received, but since then:
❌ No reply
❌ No update
❌ No explanation
❌ No action

I followed up multiple times via email, no response. I tried calling their Dutch customer service line multiple times, the line doesn’t even ring. Nothing.

This kind of silence and avoidance is completely unacceptable, especially when the airline is fully aware that an entire flight of passengers was affected. TUI knows exactly how many people were on that flight. They know it didn’t take place. And still, they choose to ignore valid claims and leave customers in the dark.

After more than a month of being ignored, I was forced to escalate the matter to ECC Nederland (the European Consumer Centre), which supports consumers in cross-border complaints. This is not something customers should have to do just to get what they're legally owed under EU Regulation 261/2004.

I’m deeply disappointed, not only in the delay itself, but in how TUI has handled this, or rather, how they failed to handle it at all. This is more than bad service, it’s a deliberate lack of accountability.

If you are considering booking with TUI, know this:
If something goes wrong, you may be completely on your own.

I hope others read this and think twice, or at least know their rights and don’t stay silent like TUI hopes you will.

Recently done the 8 days group tour of Croatia. That was not the holidays, it was just sitting in the bus and travelling to one place to another. The locations of the hotel are so far that every day travelling to visit some place takes more time than you spend time in a place, like in the bus 6 hrs and visit 3 hrs.
In brochure the description of every day is not correct, compleet wrong info.
Two hotels almost middel of nowhere.
I would say don't book, its wasting of money. Croatia is great country to visit but not with TUI.
When we visited the places, its like just walk quickly a to b , otherwise we are late for the dinner.
And the reaction of TUI is: sorry that you experienced in that way!!
1 star is for the tour leader only.

If you travel with your partner you will not sit together in plain, prepare to sit alone for hours on all flights.

Horrible flights! I am writing this review now from Cancún on 29th of May, 2025. Our flight to Amsterdam was on 27th of May but it was cancelled, they put us in a hotel near the airport for 2 days. Then today they took us to airport back at 12:00 in the afternoon for our rescheduled flight at 15:55, then we had 2 hours delay more and at 17:00 at the airport they cancelled the flight again!! They took us back to hotel and we don’t know when is the next flight to Amsterdam. Basically Tui has such a poor planning for their flights and couldn’t take its passengers back home safely in 3 days! Never ever use this company for any booking, horrible!!

Booking was OK but no “English” option we could see except via Google translate.

Main problem is that the Dutch TUI booking does not show in our existing TUI app. You put in the name, date and booking number and it says you’ve made a mistake. Very irritating. Not everyone in NL is Dutch, and TUI operates in many countries. So why doesn’t the app work?

I buy a ticket for go and return and always it’s to the same airport and with this company not the second ticket sent me to another airport in another country 👎

Never again by tui !

customer deception !
Damaged lagguage !

⭐️⭐️⭐️⭐️⭐️ 10/10 Experience!

Everything was perfect from start to finish. The booking process was smooth, the communication was clear, and the entire trip ran exactly as planned. The hotel, transfers, activities—everything exceeded expectations. The staff were friendly, professional, and always ready to help.

Couldn’t have asked for a better holiday. Big thanks to TUI for making it all stress-free and enjoyable. Will definitely book again!

I think Tui is the best, the website easy to use, prices fine, we received a discount code and it works also, so all perfect
A friendly feedback. When the flight operating by other airlines it is nice if thw luggage also includes so no need for us to contact other airlines and book the luggage our self

Can my child use a flight hammock or inflatable bed platform on a TUI flight? No
Why???? Making little babies flight as terrible as possible ? All other airplanes allows beds for kids but only sh@tty tui not…

Traveled with my 6yr old. Paid for comfort seats and still had to pay to choose seats, then got put in regular class and were told we would need to pay for an upgrade. Service onboard is worst of all airlines I’ve traveled to Curaçao with. On both flights (going and coming back) not ONE single smile from the staff, rude replies to any request (water for my son, my meal when I was skipped 2x). Also, entertainment system didn’t work properly. Would not recommend this airline to anyone. Was a first time, but never again. Would rather pay a few euros more, and get proper service, know what I’ve paid for and not have such a unfriendly crew on a long flight with my child.

Went on a holiday with family, we made reservations for comfort seats but got put in regular class and still got charged twice for the upgrades. But the worst of it all is that their service onboard is terrible. From Amsterdam to curaçao, not a single smile from the staff, rude replies. Today 14 April, flying back to Amsterdam and it’s the same problem with the seats. I highly recommend to avoid this airline. Was a first time, but never again.

Professional, friendly, helpful, clear