TrainHGV Reviews 

165
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and supportive approach. The customer service is frequently highlighted for its professionalism and continuous support throughout the process. Many people appreciate the clear communication and guidance provided, making the journey easy to follow. Customers found the overall user experience to be smooth and stress-free from initial inquiry to completion. The team's dedication ensures that all questions are answered and assistance is readily available, fostering confidence.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and professionalism... See more

User experience

Customers consistently note positive experiences with the user experience, often describing the process as... See more

Service

Customers had positive experiences with service, describing it as professional, supportive, and efficient... See more

Customer communications

Clients share positive opinions on contact, with many reviewers feeling at ease and well-supported from their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

They were really helpful with the whole of my license application and the whole process, while also offering continuous support throughout, sending over forms on how to fill out the DVLA applicati... See more

Company replied

Rated 5 out of 5 stars

Hey, I’d just like to say a massive thank you to everyone at TrainHGV. I filled in a website enquiry form after many years of thinking about getting my licence, and was contacted the next day by Ryan.... See more

Rated 5 out of 5 stars

Dealt with Luke at HGV. Throughout the process he’s explained to me everything clearly and given me a plan to follow to enable me to feel comfortable about taking my tests at the right time before get... See more

Company replied

Rated 5 out of 5 stars

Dealing with Ash at HGV and he has been brilliant can’t fault the man, he has been there every step of the way, calling me up to see how I’m getting on with things and has always been there when I nee... See more

Company replied


Company details

  1. Drivers License Training School

Written by the company

Welcome to Train HGV, your trusted partner in HGV training and recruitment. Founded with a clear mission to provide a personal service at an affordable price, we are dedicated to supporting the next generation of professional drivers and connecting them with the best job opportunities. Our team is composed of industry professionals who bring real-world experience and a deep understanding of the logistics sector. We pride ourselves on offering personalised training programs that are tailored to your unique learning style and career goals. Whether you're a novice driver aiming to earn your first licence or a seasoned professional seeking new opportunities, we provide the guidance and support you need at every step.


Contact info

4.8

Excellent

TrustScore 5 out of 5

165 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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Replied to 50% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(165)

135 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dealing with Luke from day 1 was great

Dealing with Luke from day 1 was great, I couldn’t have asked for a better person. He has helped me along the way although I haven’t taken my test yet I sure will be ready with all Luke’s advice. If anyone was thinking about using Train HGV I would highly recommend them. And I hope your lucky enough to deal with Luke just like I was

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Really helpful.

They were really helpful with the whole of my license application and the whole process, while also offering continuous support throughout, sending over forms on how to fill out the DVLA application forms and as well revision topics and other information to help.

I really rate train HGV has a company, and their staff are amazing.

If you’re looking todo you’re hgv licenses train HGV would be the place I’d 100% recommend Togo.

12 June 2026
Unprompted review
TrainHGV logo

Reply from TrainHGV

Hi Tilly,

Thank you for taking the time to leave us a review.

It's good to know you've had a positive experience with our staff and have found the support helpful. We also appreciate the recommendation!

Rated 5 out of 5 stars

Quick and easy to contact found the…

Quick and easy to contact found the team really helpful

16 July 2026
Unprompted review
TrainHGV logo

Reply from TrainHGV

Hi Tom,

We are pleased to hear you're happy with our response time, and that you found the support helpful. Thank you for taking the time to write your 5* feedback, do not hesitate to reach out to us if you require any additional support.

Rated 1 out of 5 stars

Avoid this company

Avoid this company. They are not a real driving school just a third-party broker. They take your money, book training and retests months away because it’s cheaper for them, and delay your whole process while making a bigger commission. Very disappointing experience. Go to actual driving schools not these greedy brokers.

3 March 2026
Unprompted review
TrainHGV logo

Reply from TrainHGV

We're disappointed to read this review, as it does not accurately reflect your experience with us.

You registered with us on 4th March 2026. From that point, we completed your medical, assisted you with your provisional licence application, and booked your theory tests, which you successfully passed on 21st April 2026.

Your practical training then began on 15th June 2026, meaning all elements of your course from registration, medical and provisional licence application support, through to your theory tests and the commencement of your practical training, were arranged within just 3 months and 11 days.

Unfortunately, you were unsuccessful on your first practical test. Following this, we contacted you on 23rd June 2026 to offer you a retest on 9th July 2026, a waiting time of just 16 days, not "months" as claimed.

Unfortunately, you did not respond to our email offering this test date. You later advised us that you had not realised we had emailed you, meaning the opportunity was missed. Since then, we have offered several alternative test dates with similarly short waiting times, but you have not yet accepted any of them. We do not delay customers' training or test bookings for financial gain, and the timeline above clearly demonstrates this.

To address your claim that we are "not a real driving school", we have helped many candidates successfully obtain their HGV qualifications through our nationwide network of qualified instructors and training providers. We are proud that our commitment to supporting them throughout the process is reflected in the positive feedback we consistently receive from the overwhelming majority of our candidates.

We take feedback seriously, but it is equally important that reviews present an accurate account of events. We remain happy to assist you in completing your training and securing your practical retest.

Rated 5 out of 5 stars

I send one email through their website…

I send one email through their website and they got back to me straight away. Tom Jeffrey was so great and very helpful throughout the process, i will definitely recommend.

16 July 2026
Unprompted review
TrainHGV logo

Reply from TrainHGV

Hi Hilary,

It's good to know you're satisfied with our response time, I will let the team know about your feedback. Thank you for taking the time to write your 5* review.

Rated 5 out of 5 stars

Tom 5 ⭐

Tom has been great, there when I needed help and talking me through the process so far. I look forward to working with him and the team as i progress through my training.

15 July 2026
Unprompted review
TrainHGV logo

Reply from TrainHGV

Hi Dan,

It's great to know Tom has been there to help when needed. We are happy to be working with you to help you obtain your licence. Please do not hesitate to contact us if you require any further support.

Rated 1 out of 5 stars

DO NOT USE!!

DO NOT USE!!! Huge lack of information given, terrible communication aldo
I broke my shoulder and have veen on the sick and medically unable to drive and theuve just taken my course off me, iv lost over £2800 because I can’t medically drive at the moment and theyre unwilling to do anything to help

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service
I had a amazing experience also felt at ease the whole was through
I would highly recommend

6 July 2026
Unprompted review
TrainHGV logo

Reply from TrainHGV

Hi Domine,

Delivering good customer service means a lot to us, so we are glad you have been looked after. Thank you for your feedback, I will pass this onto the team!

Rated 5 out of 5 stars

Want to give a specific recognition to…

Want to give a specific recognition to a Luke Patten at Train HGV. Throughout my training he’s been very supportive and informative. Highly recommend these training providers.

3 July 2026
Unprompted review
TrainHGV logo

Reply from TrainHGV

Hi Rhys,

It's amazing to hear how supportive and informative Luke has been. Thank you for your 5* feedback, and also for the recommendation!

Rated 4 out of 5 stars

It has been great

Luke has been great, there when I needed help and talking me through the process so far. I look forward to working with him and the team as i progress through my training.

15 June 2026
Unprompted review
TrainHGV logo

Reply from TrainHGV

Hi Carl,

It's good to know Luke has been there to support you throughout the process so far. Don't hesitate to reach out to us if you need anything!

Rated 5 out of 5 stars

TrainHGV has been very instrumental in…

TrainHGV has been very instrumental in my HGV process. Minimum deposit to get started, easy and understandable HGV theory revision materials provided online moreso, Will has been making follow ups on my progress and assists where necessary.

2 June 2026
Unprompted review
TrainHGV logo

Reply from TrainHGV

Hi Lawrence,

Thank you for your 5* feedback!

I will pass your review onto Will and the team.

Rated 5 out of 5 stars

Fantastic customer service

Have been being taken took through this process very patiently by lily r despite some issues with my process on my end she has been very helpful and always available

11 June 2026
Unprompted review
TrainHGV logo

Reply from TrainHGV

Hi Nicholas, thank you for your 5* feedback. We really appreciate it. Don't hesitate to reach out to us if you require any further support.

Rated 5 out of 5 stars

🌟🌟🌟🌟🌟

🌟🌟🌟🌟🌟
I have been training with TrainHGV, and I cannot speak highly enough of my Training Advisor, Lily Rowlands. From day one, she has gone above and beyond to make sure I never felt alone or overwhelmed throughout the whole process. She checks in with me daily, always keeping me fully updated on my progress and genuinely caring about how I’m getting on.

Even when I didn’t expect it, Lily still takes the time to call just to make sure I’m comfortable and confident with the course. When I was revising for my theory test and hazard perception, her encouragement and energy kept me motivated, even on the days when I found things tough. She always knows exactly what to say to build my confidence and keep me pushing forward toward my goal.

Lily is not just an advisor; she is supportive, kind, and truly one of the best mentors anyone could ask for. Her dedication makes all the difference, and I would absolutely recommend her to anyone starting their HGV training. Thank you so much, Lily your support has been invaluable!

11 June 2026
Unprompted review
TrainHGV logo

Reply from TrainHGV

Hi Rajindar,

We are so pleased you have had such a fantastic experience with our training advisors. It's good to know Lily has been encouraging and supportive. Thank you for taking the time to leave a review.

I have passed your feedback onto the team.

Rated 5 out of 5 stars

I can’t rate them highly enough so far

I can’t rate them highly enough so far, I was expecting the normal experience of paying the fee and having to navigate each stage with no help. In actual fact it has been the complete opposite, my training advisor William Goddard has explained everything to me with incredible care and attention, phoning me for regular check ins and updates. Always only a phone call or a text away for any queries or help I might require. Highly recommend to anyone wanting to get their HGV.

8 June 2026
Unprompted review
TrainHGV logo

Reply from TrainHGV

Hi David,

Thank you for your 5* review, it's good to hear Will has been in checking in on you. We are only ever a phone call away if you require further assistance!

Rated 4 out of 5 stars

In my honest opinion

In my honest opinion, I am more than happy to write this review. The service has been absolutely amazing, customer service to a T.... great communication. Really respect the effort from all team members, also a special thanks to Ashley Barrett for the encouragement and great boosts of confidence. Overall I really appreciate the interest shown to me from all participating team members. Thank you for a great experience. TrainHGV

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Dealing with lily

Dealing with lily, customer service is top notch with regular calls to check on my progress and eager to answer any questions. Still quite early in the process but the revision material for the theory test is easy to use and really helps to learn. I couldn’t recommend this company enough, from easy to use revision materials to diligent and personable staff

31 May 2026
Unprompted review
TrainHGV logo

Reply from TrainHGV

Hi Joshua,

It's good to know you're happy with our customer service. We always strive to give the best support we can. Thank you for your 5* feedback.

Rated 5 out of 5 stars

Just in the first steps of getting my…

Just in the first steps of getting my HGV but Tom has been a great help always has the answers to my questions and very informative

23 May 2026
Unprompted review
TrainHGV logo

Reply from TrainHGV

Hi Ana,

It's good to hear Tom has been a great help, we appreciate the feedback!

Rated 5 out of 5 stars

Very professional

Very professional, and extremely helpful. So far the whole process has been smooth and very easy. Lily has provided plenty of useful information and is very supportive

1 May 2026
Unprompted review
TrainHGV logo

Reply from TrainHGV

Hi Hilary, thank you for your 5* review, we really appreciate it. We are glad Lily has made the process smooth and easy. If you require any further assistance please don't hesiate to reach out to us!

Rated 5 out of 5 stars

Lilly rowlens have been very helpful…

Lilly rowlens have been very helpful and I would recommend it to a friend

20 May 2026
Unprompted review
TrainHGV logo

Reply from TrainHGV

Hi Alan, thank you for your 5* feedback, we really appreciate it. It's good to know Lily has been so helpful. I will pass your feedback onto the team!

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