Tikamoon Deutschland Reviews 

We bought a teak coffee table from Tikamoon in February 2025. The first email to report the faulty coffee table with a crack, which continued to develop, was on Nov. 9, 2025. We therefore, clearly reported an issue with the coffee table under a year from the purchasing date. Tikamoon responded that they could not send a replacement table until the faulty one was sent back. We told them that we no longer had the box and provided them with a solution. We proposed that we purchase a new table, pay for it, use the new box to send back the old table and once they received the old table, they could then reimburse us for the new table. Without replying to this solution, Tikamoon then attempted to pick up the faulty table, however, they did not inform us that they were coming, so were not home. This was acknowledged by their customer service employee, Thorben, who apologized for not having informed us of a pickup citing he was new and had made a mistake. We then received a message on our answering machine that a new table would be delivered on Jan. 24, 2026. This again was done without two day’s notice. It is not always easy to be at home to receive a delivery without adequate prior notice. However, instead of a delivery the delivery/moving picked up the faulty coffee table and we never received a replacement table even though we followed up with customer service asking whether there was any news to a new delivery date. Please note that in the email to customer service asking about the delivery of the replacement table, we had included the attachment we received from Tikamoon of the newly placed order with the order number on it. This form showed the original price with the amount owing being zero and clearly had the order number at the top. This made sense to us as a replacement table should not have come at any cost to us. We were then told that the delivery number was incorrect and they could therefore not follow-up and answer the question. No further attempt was made on their behalf to solver the mystery of the undelivered, yet ordered table (it is still visible as ordered on the our account on their web site). We also included the recording from Tikamoon that clearly stated that we were to receive a delivery, not pickup, on January 24,, 2026. We finally received a reply from Lara five months later that the order had been cancelled and that they would refund us the money and that the ‘case was closed’. We clarified that we did not cancel the order and still wanted the coffee table. Once again, we proposed a solution, which was that they send us a bill for the same amount we had paid originally and were refunded, and then they could ship the table. The reply to that was that we could go ahead and order it online. We asked very clearly, ‘Are we to understand that in order for us to replace the defective coffee table that was returned, we now have to reorder it for a more expensive price? We originally paid 542,39€ and now it costs 699€.’. The reply from Pauline was that they would offer us a 15% rebate to which we responded that according to EU (for which the provided the link), they had to replace the table at not extra cost to us. 15% did not cover the difference. We then received a reply from Jana offering a 30 Euro coupon. It was unclear whether this 30 euro coupon was on top of the 15%. Even if it was, it would not bring the price down to the original price we paid, never mind that the onus was on us to do all the work that customer service should have been doing. It was at this stage that we told Tikamoon we would write a negative review and that this experience has left us without any desire to seek a replacement. What should have happened from the beginning was that Tikamoon should have apologized that their product was faulty, expressed gratitude for the fact that we still wanted a replacement table, and that they would make that happen ASAP.

Our review stands and shows that their customer service is incompetent as that the facts show. It is also telling that one fifth of their reviews only give a one star rating. The reviews show a pattern.

I bought 2 pieces of furniture from tikamoon. The quality is good and the furniture are so unique. It took several weeks for the furniture to arrive but it was mentioned before purchasing.

Absolutely love, love, love this sofa.

The delivery service is an absolute nightmare. We ordered a bed and a sofa on separate occasions. With both deliveries they just didn’t show up when scheduled, & there was slow response. We waited in 3 different days and nothing was communicated. Still waiting for the sofa after it should have e been delivered between 8.30-10.55- (and one day already just not showing up and no communication) it’s now 15.44 and tika moon are not responding. The courier service is so unreliable with terrible customer service and the communication between tika moon and their courier service is bad. It’s a shame because the products are made beautifully. We are so happy with the bed, but the missing work meetings and scheduling someone home with a no show is so frustrating.

The delivery process was a nightmare, took four attempts in the end due to the lack of notice and last minute cancellations their side. The customer service was very unhelpful and offered no real support other than repeating their generic apologies many times.

After waiting almost two months for the order, the mango wood bathroom vanity unit also isn’t the quality I’d expect for the price either. Very very disappointing.

I did not check the reviews first and really wish I had as it seems like many people have had the same experience.

Within the warranty period, I reported large and worsening cracks in the wood and wobbling to Tikammon regarding three "Luna" dining chairs. Each chair cost €189. After a lengthy back-and-forth email exchange, the company's only response was a refund of €80 for all three chairs! Disappointing quality and customer service.

nice customer service, very helpfull, beautiful furniture

Customer Support hat alle meine Fragen beantwortet.

Alles andere was Tikamoon betrift, super.

I am compelled to share my deeply disappointing experience with Tikamoon in the hopes of warning others and prompting the company to improve their practices. I purchased a table from Tikamoon, heavily influenced by their advertised 60-day no-questions-asked return policy. Unfortunately, my experience has been anything but straightforward.

Shortly after receiving the table, I found it unsuitable for my needs and contacted Tikamoon, expecting a hassle-free return as promised. To my shock, my request was denied. Tikamoon claimed that their return policy only applies if the product is in perfect condition and that I had failed to follow care instructions, which were not prominently communicated at the time of purchase. This stipulation was hidden deep in their website, and I had no knowledge of it when making my purchase.

Despite multiple attempts to resolve the issue through emails and phone calls, Tikamoon's responses have been dismissive and unsatisfactory. They insisted on conditions that were not clearly stated before purchase and refused to honor their advertised policy. Their customer service has been frustratingly unhelpful, and their management's final decision was to deny my return without providing any reasonable justification.

I feel deceived by Tikamoon's misleading advertising and lack of transparency. The time and effort I have spent trying to resolve this issue have been significant, and the experience has been incredibly stressful. Tikamoon's failure to uphold their promises and their poor handling of my case have left me feeling undervalued as a customer.

I have now escalated my complaint to the Swiss Consumer Protection Foundation and the Ombudsman of Retail Trade, and I am prepared to pursue further legal action if necessary. It is my hope that by sharing my story, others will be cautious when dealing with Tikamoon, and the company will reconsider their approach to customer service and transparency.

Consumers deserve honesty and respect, and Tikamoon has failed to provide either. I urge potential customers to be wary of their practices and to seek out companies that truly value their patrons.

I had a terrible experience with Tikamoon. I ordered the linen stand and some other other items. It took more than three weeks to have my order delivered. The delivery company was totally unreliable. I had to pay twice for the delivery and when the order finally arrived, half of it was broken, and the other half wasn't delivered. I am now requesting a full refund.

I will not buy from Tikamoon again.

Delivery is a joke with this company, only half a table arrived with Planzer, however Tikamoon is marketing themselves like they deliver complete furniture.

Trying to reach Planzer, they will send your call around to about 5-10 different colleagues all over switzerland.

Then you try to reach the Tikamoon customer service, they will simply say that they dont have time right now becuase they are working on old request (understaffed customer service).

Now, we sit here with only legs to our table, no idea of when things will be delivered on when we can expect to hear back from this company.

Its quite crazy, when you consider how much money you spend with them simply through a click on internet, no customer service was involved at all during the purschase... and remember, this is Made in China furniture!

Will ensure that we get this table, but wont be a returning customer due to this mess.

I recently purchased a walnut wood and terrazzo TV stand from Tikamoon.ch, and I'd like to share my mixed experience. The furniture piece itself is exceptional, beautifully crafted and matching the website images perfectly, adding an elegant touch to my home.

However, the experience was marred by the delivery process. Despite opting for the 'deluxe' delivery plan, which promises delivery within 8 business days and the flexibility to choose the delivery date, the actual process fell short of these expectations. Coordinating a suitable delivery time was surprisingly complex. I had to contact customer service four times to facilitate communication with the delivery company, which was both strenuous and time-consuming.

Furthermore, I discovered that the furniture is made in China. Given the high price and my choice of the 'deluxe' delivery, I had hoped for European craftsmanship, which I believe would justify the cost and supposed service level more effectively.
In summary, while the TV stand is of high quality and aesthetically pleasing, Tikamoon.ch's delivery service and transparency regarding the product's manufacturing origins need significant improvement. The premium price and delivery plan suggest a level of service that was not fully met in my experience

Terrible delivery experience!
I paid for the ''deluxe'' delivery plan, which supposedly allows you to choose a date, let them inspect the product at delivery and have them carry it to a specific spot in the house. None of this is reality.
The system through which you choose a date doesn’t work so I communicated through tikamoon costumer support with the delivery company. Than was just told when they will come.
When the truck arrived and they opened the door it looked like a bomb went off in there, nothing was neatly stacked or bound to the truckwalls. Thanks god tikamoon packs everything well in multiple layers of carton.
The delivery guys only spoke Ghanese French, no English, they didn’t communicate and used brute force to carry a large piece of furniture upstairs making a hole in my wall and damaged the product.
When I contacted Tikamoon about this I was told to write a letter to the delivery company, apparently ‘’they are not the middle man anymore’’…. (I did pay them 80 euro for delivery)
All by all its shocking, never in my life did I have such a terrible delivery experience.
Kind of happy with the product itself. Definitely wont return it and have those lunatics in my home again.

Yesterday I received the 2 bedside tables and I have to say that I am not happy about them at all. First of all, the wood stains when you touch it, especially inside the tables. I had to vacuum several times and use several cloths with a wood furniture oil to get rid of this substance, which I still don't know what it is. Secondly, the mechanism and precision of the drawers when opening them is really poor. I had to remove one of the plastic pieces under the drawer because every time I pulled the drawer out it created a lot of resistance which made a loud noise when the drawer was opened. The metal runners are also not fully aligned and the movement of the drawers and door is not smooth. Additionally, the door and drawer touch in some places, further hindering smooth movement.

On the other hand, the metal runners of the drawer were full of wood dust. I also had to vacuum and clean them thoroughly. Really annoying, and not healthy at all if I breathe it in.

On top of that, the delivery with Planzer was just terrible. Worst delivery of my life. I have already informed Planzer about this, but I would be grateful if you would do the same from your side. The drivers were totally late (according to an email from Planzer, I was expecting them between 12:45 and 2:45 p.m., and they arrived around 5:00 p.m.). Plus, they got lost. I had to leave a work meeting to hit the road and direct her to my house. They also tried to scam me by forcing me to deliver the tables in the middle of the street even though they knew that I had paid a lot for delivery to the desired room of my house. What good is convenient delivery if I have to go through all this trouble? That was the worst experience ever, honestly. When I have time next week, I will file a complaint against Planzer.

high quality wood and finishing. The desk is very smooth, packaging was great they took extra care to the coroner so no damage. Easy installation. The desk is a bit higher than other desk so you don't want the chairs be too low.

I am writing this review with great disappointment and frustration regarding my recent experience with Tikamoon. I purchased a TV shelf (1200 €) from their company, expecting the high-quality craftsmanship they are supposedly known for.

And it did look good, however, I encountered a significant issue when I followed their cleaning instructions and used a regular everyday cleaning product (Pronto), which caused stains and a darker color on the shelf.

The most disheartening part of this whole ordeal is Tikamoon's response to my claim. Despite my efforts to address the issue directly and seek a fair resolution, my claim was summarily rejected without any proposed solution. This kind of dismissive attitude towards customers is simply unacceptable.

The fact that a supposedly durable product from Tikamoon cannot withstand a regular everyday cleaning product raises serious concerns about the quality and durability of their furniture. It is truly disappointing to see a brand with a good reputation fail to meet even the most basic expectations when it comes to product quality and customer support.

Given the lack of response and resolution from Tikamoon, I feel compelled to share my experience with others. I hope this review serves as a warning to potential customers who expect their furniture to withstand normal use and cleaning practices. Tikamoon's inability to address this issue has not only tarnished my perception of their brand but has also led me to cancel pending orders for a coffee table and nightstand.

In conclusion, I strongly advise against purchasing from Tikamoon if you value reliable product quality and effective customer service. It is regrettable to witness such a failure in meeting customer expectations, and I hope my experience prompts Tikamoon to reevaluate their practices and prioritize customer satisfaction.

I had a great experience buying from Tikamoon. None unpleasant surprise, efficient service, the product exceeded my expectations. The shipment was perfectly boxed and eco friendly. I will surely purchase,again from this site.

Total scam. They sell damaged products and dont even bother to apologise. They take it back but still charge shipping fees. I bought the same product two times and both were repaired. They did not even paint over the repair and charge me 600+ for a small broken coffee table. do not recommend.

Really unhappy and disappointment that they refused to allow me to return and replace the teak dining table! There were no instructions regarding the necessity to treat the table myself, nor that it should be washed immediately after usage with a damp cloth. There are stains all over it after just a few days usage! Really poor customer service

Amazing and high quality products, great communication and service.