Kave Home  Reviews 

I ordered a chair which is okay, but not great. The real issue with my experience though was delivery. They were supposed to deliver inside my house. They left it at the gate. Not even inside; on the road. My teenage son - who was the only person at home - had to manhandle it on his own. Contacted Kave. They weren't interested

Easy ordering, shiiping options with chosen delivery date

Ok, waiting of products😊

Great experience with Kave Home. I ordered the Lotus Table while it was on sale, and everything went smoothly from start to finish.
The delivery was fast, communication was excellent, and the table arrived very well packaged and in perfect condition, with no damage at all.
I’m very happy with my purchase and would definitely recommend Kave Home.

Very disappointed with Kave Home’s return policy. I placed an order worth almost €2,000, including a sofa that had to be ordered 3 months before moving into my new flat due to their long lead times. When it turned out one piece of the sofa - the sofa block - wouldn’t fit in the new space, I tried to return it - but was told it counted as a “custom” piece and therefore couldn’t be returned, even though it was just their basic beige model sold in-store, not customized in any way.

I understand furniture retailers sometimes have limits on returns for made-to-order items, but labeling every standard piece as “custom” to avoid taking it back feels misleading, especially given the long wait times that force customers to commit months in advance without being able to test the fit in their actual space. I kept the rest of the order (still worth nearly €2,000), but I’m now stuck with a piece worth around €300 that I’ll never use.

Fast feedback from the reliable and suggesting wise contact person.

Good quality, great customer service

Easy to order, instant feedback,

Reliable feedback from Kave, incoming mail with a person behind a brand, as our personal contact.

Very good service. Easy to organise delivery. Great products.

Quality of the the item was ok.

Everything is perfect regarding the delivery of the ordered items. Thank you very much for your support and excellent service.

Customer service helped me place my order very efficiently!

Everything was fine

I have purchased around ten items from Kave Home, but this experience has completely changed my opinion of the company.

My bed arrived with the headboard and base in different colours, although they were supposed to match. I reported the problem on the day of delivery. Kave Home initially said they would manufacture a replacement headboard within 20 days if I confirmed the fabric.

However, Kave Home cannot identify the fabric used for the base they supplied, so how am I supposed to confirm it? There is no Kave Home store in my city, and I can only choose from online photographs.

More than a month has passed, with replies arriving only once or twice a week. Instead of taking responsibility for their mistake, they are asking me to guess the fabric and warning that I may have to pay if the replacement does not match.

I asked them to replace both parts in another matching fabric, but they refused. I do not understand what solution they are offering: should I risk choosing the wrong fabric, or return the entire bed?

Kave Home has turned a simple mistake into a month-long problem and has shown no real willingness to resolve it. After this experience, I am unlikely to buy from them again.

I was experiencing a very high level of happiness with the process. Items ship 24-72 hours then delivery... How long can that take!? It feels VERY misleading to quote such a shop shipping time only to then quote 2-3 weeks for delivery.

Highly knowledgeable assistance, honest throughout, and not at all pushy. We were assisted by Fanny, who was incredible: friendly, expert and made the effort to completely understand our needs, applying a layer of her own interior design talent. The goods haven't arrived yet, so we don't know if the delivery experience will be as good as that in-store.

Nice quality