Things Engraved Inc. Reviews 

2,144
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 547 reviews, reviewers overwhelmingly had a great experience with this company. Consumers regularly praise the fast shipping speeds, wonderful product quality, and helpful customer service when ordering personalized gifts for special occasions. Buyers genuinely appreciate receiving prompt digital mockups to verify their custom engravings and unique designs before final production begins. However, some people mentioned experiencing frustrating errors with their custom engravings, such as incorrect names, wrong fonts, or unexpected design modifications. A few other people also felt that delivery delays, shipping mix-ups, or missing address information caused unnecessary stress and delayed arrivals. Some reviewers even noted that the final items failed to match their initial expectations or requested specifications entirely.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that items arrive looking amazing and exactly... See more

Order

Clients share positive opinions on order, consistently highlighting the fast shipping times, easy online... See more

Delivery service

People report positive experiences with delivery service, highlighting prompt shipping times and secure... See more

Quality

Consumers find quality to be positive, highlighting high standards and great value. Reviewers frequently... See more

Service

Customers consistently note positive experiences with service, highlighting fast response times and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I need a lost plaque replaced in a very short period of time while visiting Ottawa. The company and staff I dealt with were wonderful, everything was easy on line and extremely clear. I asked for the... See more

Rated 5 out of 5 stars

Amelia was my first contact & was courteous, helpful & knowledgeable about the process. I was reluctant to order online when it involved engraving of names - wondering if it would be correct when it... See more

Rated 5 out of 5 stars

I ordered a personalized chef's smock for my son's birthday and WOW - this company is super responsive and really quick. They even sent me a mock up so I could proof it before they made it. Very reaso... See more

Rated 5 out of 5 stars

It was a very quick process and great communication/updates. Ordered name plate on Friday afternoon and arrived on Tuesday. The engraving is perfect! Will be ordering some others in the near future, b... See more


Company details

  1. Gift Shop
  2. Baby Store
  3. Children's Store
  4. Clothing Store
  5. Hobby Store
  6. Jewelry Store
  7. Trophy Shop

Written by the company

Things Engraved originally “opened shop” in 1982, with less than a dozen locations across Canada. Over the years, the company expanded into more than 100 retail locations stretching Coast-to-Coast. With changing times came changing strategies, and in January 2020 the company was purchased by online retailer Bloomex Inc., who introduced and implemented a successful online sales model which allowed both existing and new customers the opportunity to order the same high-quality, personalized gifts they have come to know and trust from the comfort of their homes – no need to go to a busy mall. They also reinvented their retail locations into trendy boutique style, retail storefronts offering one-stop mixed-market gift shopping with custom personalization done on the premises. For decades, Things Engraved has been the premier destination for Canadians seeking personalized gifts to mark that special occasion with a custom engraved or embroidered gift that is sure to be treasured. We have also recently started offering sublimation products – a process which allows you to personalize virtually anything! We now offer UV Printing, DTG, DTF and so much more! Under our new leadership, we will continue to offer the best personalized gifts that Canadians want at competitive prices.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(2,144)

530 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best online shopping experience

I found the staff to be extremely helpful and patient as I asked many questions regarding my engraved pewter trains. They are absolutely perfect and will be cherished by my grandsons. So pleased with how quickly they were delivered as well. I would highly recommend Things Engraved and will be a repeat customer. Thank you.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Good Quality Metal Plate

Well made product, managed to design a feasible design for me as well and was quick and easy to handle. Delivery was quick and arrived before expected date.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Good company to deal with

Your prices very good and engraving is such a nice thing to add to gifts and at no additional cost.
It was great to see the mock ups and be able to make changes if needed. Customer service was great and thorough.
This is my second purchase and plan to use them again and highly recommend them.

26 August 2026
Unprompted review
Rated 5 out of 5 stars

I've ordered 3 glasses so far as…

I've ordered 3 glasses so far as parting gifts when colleagues retire or move on to other positions. The company is always communicative, quick, and the products always look great and as anticipated. Highly recommend.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Flawless Transaction

Very happy with the final product and excellent customer service! Can’t ask for a better experience for something custom ordered online. Highly recommended!

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Item arrived very quickly

Item arrived very quickly, the quality was great and perfect for the occasion I needed it for. Their customer service and response time as also excellent!

27 August 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely outstanding experience!

Absolutely outstanding experience!

We ordered custom glasses from Things Engraved, and we couldn’t be happier with how they turned out. They were absolutely perfect—beautifully made and exactly what we had hoped for. Even better, our order arrived much faster than anticipated, which was such a wonderful surprise.

What really stood out, though, was the exceptional customer service. The team was incredibly responsive, helpful, and attentive throughout the entire process. It’s not often that you find a company that delivers such a high-quality products and such outstanding customer service.

We are absolutely thrilled with our branded glasses and would wholeheartedly recommend Things Engraved to anyone looking for a personalized gift or something truly special. Thank you for making our experience so wonderful!

1 September 2026
Unprompted review
Rated 5 out of 5 stars

We were able to get exactly what we…

We were able to get exactly what we wanted. Loved the mockups so that we could have a good look at what we were ordering. The glass was well packed and arrived safe and sound in a timely manner. Thank you so much.

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Customized rose-wood & leather key chains for my team

I purchased 11 rose-wood & leather keychains, with my teammates names, and our team name on the other side. Customization and mock-up draft was created and communicated with me quickly (as well as revisions) by email. I chose express delivery and got my order quickly, and I am very happy with the final product.

26 August 2026
Unprompted review
Rated 5 out of 5 stars

I need a lost plaque replaced in a very…

I need a lost plaque replaced in a very short period of time while visiting Ottawa. The company and staff I dealt with were wonderful, everything was easy on line and extremely clear. I asked for their opinion on spacing etc., they gave me a very good solution and within two days I had the replacement plaque, more beautiful than the original delivered to my hotel by 24hr Purolator courier. The plaque was perfect and very reasonable, especially given the short time line.

24 August 2026
Unprompted review

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