PetLabCo.  Reviews 

14,653
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 2,612 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality of the products, noting that their pets love the taste and experience remarkable improvements in overall health, breath, and dental care. Consumers also highlight quick shipping times and express general satisfaction with scheduled deliveries that help keep pet supplies conveniently stocked. Some reviewers were not happy with the automatic subscription plans, mentioning persistent difficulties in canceling services or receiving unwanted charges after putting orders on hold. A few people additionally noted occasional delivery problems, such as packages being delayed, completely lost, or left in improper and unsafe locations.

What people talk about most

Product

Clients share ambiguous opinions on product performance. While many consumers praise the dental powder and... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers praise the prompt arrivals, quick... See more

Quality

Reviewers highlight positive aspects of quality, noting that the products are great and effective for their... See more

Order

Consumers find order experiences to be ambiguous with high disagreement. On one hand, many reviewers report... See more

Subscription

Reviewers mention negative feedback about subscription, highlighting that the model is extremely aggressive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I like the product and it's probably helping my dog but I don't know for sure. Always delivered on a timely basis. I didn't realize that I was locked into buying the product on an ongoing basis and... See more

Company replied

Rated 4 out of 5 stars

This is a decent product but my Magnolia thinks the taste could be improved. Also, your prices should be the lowest for returning subscribers as opposed to having intermittent sales. And the container... See more

Company replied

Rated 4 out of 5 stars

Service is good (eg shipment flexibility). Product seems good. Our Great Pyrenees will eat the probiotic so that’s good. Less paw licking. Still eats a lot of grass but we’re working on over... See more

Company replied

Rated 4 out of 5 stars

Most of my 11-year-old dog’s teeth look great using Pro-Bright Advanced. His upper canines have tartar at the base. Although I considered putting the product in breakfast and dinner, the company rep... See more

Company replied


Company details

  1. Pet Store

Written by the company

We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.

How to Manage Your Subscription

Written by the company

You can manage your subscription via our account portal
Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.

Contact info

3.9

Great

TrustScore 4 out of 5

15K reviews

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3.9

All reviews

(14,653)

2,594 reviews in the last 12 months

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Rated 5 out of 5 stars

Representatives were thorough

Representatives were thorough, caring, and professional. I’m a little old-fashioned and would have preferred a phone conversation, but this was the next best thing.

4 September 2026
Rated 1 out of 5 stars

My dogs had a bad experience with her…

My dogs had a bad experience with her product--diarrhea and vomiting and lethargy. I have contacted your company twice to stop products from being sent to my home. This company ignores my request and keeps billing and sending products I don't want.

Don't order from this company!

29 August 2026
Rated 5 out of 5 stars

My 3 little dogs teeth were horrible…

My 3 little dogs teeth were horrible and their breath made me pull away from them! Because my dogs are all seniors, and 2 are 18 and 20 years, I won’t put them under anisetic, so I decided to give this powder a try! It worked like magic on their breath and within a few weeks, their breath was good again and I could once again, receive kisses from my babies! It took awhile longer for their teeth to get whiter but they are now much better! The whole thing is to stay consistent with this powder and I will always continue daily! They like it and no need for me to hide it! I sprinkle it over their food and add some water over it and they gobble it down! Love this stuff! Sherry Jones

29 August 2026
Rated 1 out of 5 stars

IT’S A SCAM!!

IT’S A SCAM!!! ordered five bottles and when I realized I forgot to change the subscription date after weeks later getting another five bottles, I went into change my subscription. Not only can I not sign in, but all of the links are broken and I can not edit my account. Extremely unethical and fishy.

5 September 2026
Unprompted review
Rated 1 out of 5 stars

Any one who takes what does not belong to them is a Thief

The product might work, but this company’s subscription practices are appalling. Despite signing up for a three-month cycle, I was charged without notice, outside the schedule I had agreed to. To request a refund, I then had to deal with an AI bot rather than a human customer service agent. Taking customers’ money unexpectedly and making them chase a refund through a chatbot is unacceptable.
My advice is clear: AVOID this company’s subscriptions. A decent product does not excuse disgraceful customer service.

5 September 2026
Unprompted review
Rated 1 out of 5 stars

I do not want a subscription and there…



I do not want a subscription and there is no customer service line with people answering. If a company at the basic level of letting customers purchase one time cannot and hustles a subscription cannot be trusted. AI cover is a cover for a hustle

4 September 2026
Unprompted review
Rated 5 out of 5 stars

I’m very pleased with Petlab!

I’m very pleased with Petlab!! I just received an order and was shorted an item and called them. They’re sending it out immediately!!😁 Thank you

31 August 2026
PetLabCo.  logo

Reply from PetLabCo.

Hi Fran,

We're so glad to hear you're pleased with us! We understand how frustrating it can be to receive an incomplete order, and we're happy we could resolve it quickly for you. Thank you for your understanding and positive feedback! We appreciate you being a part of our community!

Regards,
PetLabCo.®

Rated 5 out of 5 stars

Kodi perk right up

Kodi perk right up. On petlab. New dog

4 September 2026
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hi Michael,

We are so happy to hear that Kodi is doing so well! Thank you for sharing this wonderful feedback with us.

Regards,
PetLabCo.®

Rated 5 out of 5 stars

This is a great project that has made a…

This is a great project that has made a big difference with my dogs teeth.

3 September 2026
PetLabCo.  logo

Reply from PetLabCo.

Hi Tamara,

We are so happy to hear that! It's wonderful to know our product has made a difference for your dog. Thank you for being a part of our community!

Regards,
PetLabCo.®

Rated 5 out of 5 stars

They were courteous

They were courteous

27 August 2026
PetLabCo.  logo

Reply from PetLabCo.

Hi Mike,

Thank you for sharing your feedback. We are so happy to hear our team was courteous and welcoming. We appreciate you being a part of our community!

Regards,
PetLabCo.®

Rated 5 out of 5 stars

My dog 8 year old Kady had problems…

My dog 8 year old Kady had problems with her teeth and after she had surgery to remove 9 teeth because of decay I started using Pro Lab Dental Powder and it helped her get rid of her foul breath and clean up the rest of her teeth and mouth. No toothbrushes!!!🐕‍🦺

27 August 2026
PetLabCo.  logo

Reply from PetLabCo.

Hi Mark,

We're so happy to hear that our ProBright Advanced has made such a positive difference for Kady! Thank you so much for sharing your experience. We appreciate you allowing us to be a part of her wellness journey.

Regards,
PetLabCo.®

Rated 5 out of 5 stars

I’m sure my dogs life was more…

I’m sure my dogs life was more comfortable taking his daily dose of priobiotics ml p

3 September 2026
PetLabCo.  logo

Reply from PetLabCo.

Hi Anne,

We appreciate you taking the time to share your experience! We are thrilled to hear you have seen the benefits for your dog. Thank you for being a part of our community!

Regards,
PetLabCo.®

Rated 2 out of 5 stars

I'm just exhausted trying to stop these…

I'm just exhausted trying to stop these order deliveries. I have to many recurring items that will last my dog for about 7months. I've tried canceling my orders but it's difficult logging on to website.

26 August 2026
PetLabCo.  logo

Reply from PetLabCo.

Hi Trevia,

We are so sorry to hear about your experience. We would be happy to look into this for you. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention.

Warm regards,
PetLabCo.®

Rated 5 out of 5 stars

Great customer service and quick…

Great customer service and quick response.

27 August 2026
PetLabCo.  logo

Reply from PetLabCo.

Hi Daniel,

Thank you so much for sharing your experience. We are so happy to hear our team was able to resolve your issue quickly and efficiently. We appreciate you being a part of our community!

Regards,
PetLabCo.®

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