Managed to get two albums, for my son, which couldn't be bought anywhere else. He has told me they are coloured vinyl as well. Very reasonably priced. Delivered in time for Christmas. Only dow... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very good service
Company replied
The interior package was a little smashed, but mostly arrived intact. At that price, should have been immaculate.
Company replied
Absolutely flawless shopping experience. I placed an order at 11pm, received order confirmation promptly. It was dispatched the next day at 11am, received email with tracking info. It was deliv... See more
Company replied
Company details
Written by the company
The Sound of Vinyl is the home of coloured, limited edition and classic vinyl. Start, build or refine your music collection with exclusive new releases and the ultimate classics. We offer free UK returns. Speedy and friendly service. Shop The Sound of Vinyl today. Never miss an exclusive and join our mailing list! Enjoy 10% off your first order.
Contact info
United Kingdom
- thesoundofvinyl.com
3.7
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
EU Customs duty charges
Other than Brexit, everything was top notch. EU starting to charge customs duty on top of the existing taxes raises the prices which makes it more convenient to buy locally.
22 June 2026
Reply from The Sound of Vinyl
Hi there,
Thank you for taking the time to leave us a review.
We sincerely appreciate your feedback and understand that the sudden changes may have caused some inconvenience. However, we are delighted to hear that despite this issue, you found everything else to be satisfactory with your order.
Thank you once again for your support!
Kind Regards,
Jessica
UMUK Store Support
Highly recommended
Highly recommended! My experiences have always been good when making online purchases from The Sound of Vinyl. Their website is easy to use, everything is clear and concise, and post purchase communications via email are thorough.
22 June 2026
Reply from The Sound of Vinyl
Hi David,
Thank you for leaving a review.
We’re truly glad to hear that you’ve always had a positive experience with us when making your online purchases. It’s incredibly important to us that our customers feel satisfied and valued!
Thank you for your support!
Kind Regards,
Jessica
UMUK Store Support
I placed an order at 11pm
Absolutely flawless shopping experience.
I placed an order at 11pm, received order confirmation promptly.
It was dispatched the next day at 11am, received email with tracking info.
It was delivered to me the day after that.
Got exactly what I ordered, all in new condition, all arrived safely in one parcel.
5 May 2026
Unprompted review
Reply from The Sound of Vinyl
Hi Dan,
Thank you so much for sharing your review with us.
We are delighted to hear that your order arrived quickly and safely. We understand how important it is for our customers to receive their items on time and in perfect condition, and we are happy to hear that we met your expectations.
Thank you for your support!
Kind Regards,
Jessica
UMUK Store Support
I ordered something for Christmas in…
I ordered something for Christmas in 2024. It wasn’t shipped until summer of 2026. Enough said.
2 July 2026
Unprompted review
Reply from The Sound of Vinyl
Hi Kerin,
Thank you for taking the time to leave us a review.
We are truly sorry to hear about the disappointment caused by the delay in shipping your order. We understand how frustrating it can be when items arrive later than expected. It’s important to note that we do offer pre-order items, which might have later release dates. This can sometimes lead to confusion regarding shipping times. We would be more than happy to clarify whether your order included a pre-order item, as this would explain the delayed shipment.
If you need further details regarding your order or if you have any additional questions, please don't hesitate to reach out to us using the link below. We are here to assist you.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Kind regards,
Jessica
UMUK Store Support
Very helpful and informative.Quick…
Very helpful and informative.Quick access and achievable movement.A very good Thank You From Sound of Vinyl.Yours Henry.
25 May 2026
Reply from The Sound of Vinyl
Hi Henry,
Thank you for leaving us a review.
We are delighted to hear that our team was able to assist you and provide you with the information you needed. We strive to ensure that every customer is supported and well-informed throughout their experience with us.
We truly appreciate your support!
Kind Regards,
Jessica
UMUK Store Support
Overall it was a great experience
Overall it was a great experience, but it took so much time in my opinion
22 May 2026
Reply from The Sound of Vinyl
Hi Jose,
Thank you for leaving us a review.
We are happy to hear that you had a positive experience with our service! However, I sincerely apologise for any delays you may have faced with your order, as international orders can sometimes take up to 15 business days to arrive.
We are committed to improving our service and ensuring our customers have a smooth, timely experience in the future.
Thank you for your understanding, and we truly appreciate your support!
Kind Regards,
Jessica
UMUK Store Support
Hassle Free Transaction.
In my opinion the sign of a very good supplier is when the transaction is ‘hassle free’. No need to contact Customer Services due to the order being late or that the packaging used was insufficient to prevent damage to the goods resulting from mishandling by the carrier.
Thank You - Customer Services not required as the item purchased was packaged correctly & despatched/delivered as advised.
22 May 2026
Reply from The Sound of Vinyl
Hi John,
Thank you for leaving us a review.
We're delighted to know that your transaction went smoothly and that you found the process hassle-free. It’s great to know that your order arrived safely, as we understand how important it is for you to receive your items in perfect condition.
We strive to make every experience positive!
Kind Regards,
Jessica
UMUK Store Support
Record was well packaged
Record was well packaged. Tracking code was made available and I did not need to worry about any customs formalities !
22 April 2026
Reply from The Sound of Vinyl
Hi Johan,
Thank you for leaving us a review.
We are delighted to hear that your order was packaged safely and that you were able to track it without any issues.
We aim to achieve this!
Thank you for your support!
Kind Regards,
Jessica
UMUK Store Support
Reply from The Sound of Vinyl
Hi James,
Thank you for leaving us a review.
We’re delighted to hear that you found our prices reasonable and that the quality of our products met your expectations.
We strive to provide our customers with the best value possible.
Your feedback means a lot to us, and we truly value your support.
Kind Regards,
Jessica
UMUK Store Support
Great service happy with my purchase …
Great service happy with my purchase would recommend
21 April 2026
Reply from The Sound of Vinyl
Hi Gary,
Thank you for leaving us a review.
It is truly wonderful to learn that you are satisfied with your recent purchase.
Your satisfaction is important to us, and we appreciate your feedback.
Thank you for your support!
Kind Regards,
Jessica
UMUK Store Support
fantastic service great album super…
fantastic service great album super fast delivery thanks
21 April 2026
Reply from The Sound of Vinyl
Hi Stephen,
Thank you for leaving us a review!
We are happy to hear you think our service is great and that the delivery was fast. We work hard to make sure this happens for all our customers.
Thank you for your support!
Kind Regards,
Jessica
UMUK Store Support
2022 order not Received in 2026
Made an order in 2022, still have not received the order or an update in 2026. Zero response from the company when trying to contact them through their website. I had previously made 5 different purchases with them and did not have an issue, but waiting 4 years for something I already paid for is not acceptable.
30 April 2026
Unprompted review
Good company.
Never had any issues with this company, compared to some others! You pay for the item & delivery! Said item is delivered, simple!
21 April 2026
Reply from The Sound of Vinyl
Hi Dougy,
Thank you for taking the time to leave us a review!
We are happy to hear that you have had a positive experience with our services.
We strive to provide the best care possible to all our customers!
Thank you for your support.
Kind Regards,
Jessica
UMUK Store Support
Bad customer service
Bad customer service, don't bother if things don't go right with your order.be careful, they will not go the extra mile.
24 April 2026
Unprompted review
Reply from The Sound of Vinyl
Hi there,
Thank you for leaving us a review.
I am truly sorry to hear about the negative experience you had with our service. I can understand how frustrating this must have been for you, and I want you to know that your feelings are important to us.
We want to make things right and ensure that your concerns are addressed. Please reach out to our customer service team using the link below, and we will be more than happy to assist you further.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Kind Regards,
Jessica
UMUK Store Support
Reply from The Sound of Vinyl
Hi there,
Thank you for leaving us a review.
We are delighted to hear that our service met your expectations. It’s our goal to provide you with the best experience possible.
Thank you for your support. We’re here for you and look forward to serving you again in the future!
Kind Regards,
Jessica
UMUK Store Support
Reply from The Sound of Vinyl
Hi Mick,
Thank you for taking the time to leave us a review. We truly appreciate your feedback!
We are thrilled to hear that you had a great experience with our service. It's wonderful to know that you found our team helpful and that you would consider using us again in the future.
Thank you once again for your support.
Kind Regards,
Jessica
UMUK Store Support
Order # SOUND147113 Very Poor Experience This time
Having ordered from the Sound Of Vinyl severral times, with no issues, I was surprised by the very poor experience with this order.
My order was placed on the 19/01 and despatched on the 21/01 via Royal Mail 24 tracked, then nothing the tracking info didn't update other than to say that the courier was expecting the package. Contacting the company resulted in initially responses from chatbots and a nine day wait that resulted in the item being declared lost.
O5/02 replacement despatched again via Royal Mail 24 tracked,again the same scenario tracking info not updating and parcel declared lost. Are you detecting a pattern here yet.
19/02 Second replacement despatched via Royal Mail 24 and ahgain tracking info not updating courier only expecting package and again declared lost.
03/03 Replacement sent this time by upgraded service via DPD. Again the same scenario tracking info suggesting that they were awiting the package, again no delivery and declared lost.
Refund obtained 12/03
Throughout this experience the responses I received from customer services seemed frankly automated and there seemed to be no real concern about the fact that their logistics system was unable to deliver an order on 4 separate occasions.
Frankly I will think twice before using this company again
21 January 2026
Unprompted review
Reply from The Sound of Vinyl
Hi Tony,
Thank you for taking the time to leave us a review. We genuinely appreciate your feedback as it helps us improve our services.
I want to sincerely apologise for the negative experience you encountered with our services. It’s disappointing to hear that you were unable to receive your items, and I understand how frustrating that must have been for you. Please rest assured that we will forward your feedback to our warehouse team to ensure similar situations do not occur in the future.
We truly appreciate you bringing this matter to our attention.
Kind Regards,
Jessica
UMUK Store Support
Very poor, again!
I placed an order on the 23rd January received a confirmation and then nothing, I’ve emailed them with no response and can’t find a phone number, can only think theres something not right.
Update. I have now been sent a link to something I completed before I left the review ??
23 January 2026
Unprompted review
Reply from The Sound of Vinyl
Hi Nick,
Thank you so much for sharing your feedback with us.
I am so sorry to hear about the communication issues you faced. We strive to respond as quickly and thoroughly as possible, and understand how important timely support is for you. Currently, our main way of reaching out is through email.
We would like to ensure your concerns are addressed, so please reach out to us through the support link provided below.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Thank you for your understanding, and we look forward to hearing from you soon.
Kind Regards,
Jessica
UMUK Store Support
The record were in great condition and…
The record were in great condition and arrived on time. Would use again
22 January 2026
Reply from The Sound of Vinyl
Hi Darren,
Thank you for your review!
We are delighted to hear that your record arrived in great condition and on time. It’s great to know we met your expectations, as we understand how important it is for our customers to receive their orders promptly and in perfect condition.
We look forward to serving you again.
Kind Regards,
Jessica
UMUK Store Support
Easy and convenient
Easy to use, delivery is very prompt any issues easily sorted, great range of music
22 January 2026
Reply from The Sound of Vinyl
Hi Alison,
Thank you for your 5-star review!
I’m pleased to hear that the delivery was prompt and that any issues were resolved quickly. We appreciate your feedback on our music selection, and we’re always looking to expand and improve it.
We appreciate your support.
Kind Regards,
Jessica
UMUK Store Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.