The Orchard Reviews 

167
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, professional, and exceptionally helpful, both in-store and during deliveries. The delivery service is frequently highlighted for its promptness, efficiency, and the care taken with assembly and packaging removal. Many consumers appreciate the high quality of products and the overall excellent service, making their experience enjoyable from start to finish. However, some customers also noted issues with the cafe service, experiencing abrupt staff attitudes, order confusion, and delays in receiving their food.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their friendliness, helpfulness, and... See more

Delivery service

Customers consistently report positive experiences with the delivery service, often highlighting the... See more

Service

People report positive experiences with service, with many reviewers expressing delight and satisfaction with... See more

Product

Clients share positive opinions on product quality, with many reviewers delighted with their new furniture... See more

Order

Reviewers highlight positive aspects of order, with many customers expressing satisfaction and recommending... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything was 100%, the delivery lads - Sean and Elvis could not have been more friendly and helpful, arrived on exact time and day as notified, brought the furniture it, unpacked and assembled... See more

Company replied

Rated 5 out of 5 stars

I recently bought lovely garden furniture from Orchard Garden Center we had a very positive experience with a member of the sales staff Today Sean & Elvis delivered & assembled our furniture they... See more

Company replied

Rated 5 out of 5 stars

10 out of 10. We were attended to in the shop by Denise. She is a excellent salesperson. Delivery expected today between 10 and 12. It arrived shortly after 10. All packaging taken away. Couldn't... See more

Company replied

Rated 5 out of 5 stars

I had a great experience today at this café. From the moment we walked in, every staff member greeted us with warm smiles and made sure we were comfortably seated. Our order was taken promptly... See more

Company replied


Company details

  1. Garden Center
  2. Cafe
  3. Furniture Store
  4. Pet Store

Written by the company

Today, visiting Orchard means a great day out. This shopping heaven for homes and gardens! Packed to the rafters with the finest furniture and top quality accessories from all over the world, as well as a truly stunning selection of plants.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

167 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(167)

69 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delivery by 2 lovely guys very friendly…

Delivery by 2 lovely guys very friendly and
very helpful 1we had to wait a long time for our garden furniture but it was worth the wait we just love it and very happy today

17 July 2026
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you so much for taking the time to leave us such a lovely review. We really appreciate your patience while waiting for your garden furniture, and we're delighted to hear it was worth the wait.

It's wonderful to know you're so happy with your new set and that our delivery team made the experience even better with their friendly and helpful service.

We hope you enjoy your new garden furniture for many years to come.

Rated 5 out of 5 stars

On time, installed, excellent service

Sean and Elvis were excellent to deal with. Put together the garden furniture in 20 minutes, took all cardboard with them and no messing. Very pleasant experience overall, delighted with new furniture, thanks lads, great experience.

16 July 2026
Unprompted review
The Orchard logo

Reply from The Orchard

Thanks so much for your lovely review. We're delighted to hear everything went smoothly and that Sean and Elvis helped make the experience such an enjoyable one. We'll be sure to pass your kind words on to them.

We hope you enjoy your new garden furniture, and thanks again for choosing The Orchard!

Rated 5 out of 5 stars

10 out of 10.

10 out of 10.
We were attended to in the shop by Denise. She is a excellent salesperson.
Delivery expected today between 10 and 12. It arrived shortly after 10. All packaging taken away. Couldn't fault these guys.

9 July 2026
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you so much for your lovely feedback. We’re delighted to hear that Denise provided such excellent service and that your delivery arrived promptly as expected.

It’s also great to know the team made everything so straightforward for you. We really appreciate your kind words and will be sure to pass them on to Denise and the delivery team.

Rated 5 out of 5 stars

Everything was 100%

Everything was 100%, the delivery lads - Sean and Elvis could not have been more friendly and helpful, arrived on exact time and day as notified, brought the furniture it, unpacked and assembled legs where necessary, and even took away the large cardboard packaging for recycling. great service.

9 July 2026
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you so much for your wonderful review. We're delighted to hear you had such a positive experience with us.

Sean and Elvis will be delighted to hear your kind feedback. Thank you for choosing The Orchard, and we hope to welcome you back again soon!

Rated 5 out of 5 stars

Had a sofa delivered today by Sean and…

Had a sofa delivered today by Sean and Elvis. 2 lovely guys, As always jolly, respectful and friendly. Delighted with my sofa too

3 July 2026
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you so much for your lovely review! We're delighted to hear you're so pleased with your new sofa.

We'll be sure to pass your kind comments on to Sean and Elvis. Thank you for choosing The Orchard, and we hope you enjoy your new sofa for many years to come!

Rated 5 out of 5 stars

Sean and Elvis delivered my new sofa…

Sean and Elvis delivered my new sofa today from the Orchard, which I am delighted with. They were very friendly and helpful with the delivery and installation. Would highly recommend and I would definitely order from the Orchard again.

2 July 2026
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you so much for your kind review! We're delighted to hear that you're so pleased with your new sofa.

We'll be sure to pass your lovely feedback on to Sean and Elvis. It's great to hear they made the delivery and installation a positive experience.

Thank you for your recommendation, and we look forward to welcoming you back to The Orchard again in the future!

Rated 5 out of 5 stars

Very friendly

Very friendly, helpful and prompt delivery men and the furniture is perfect for our hall.
Joan

1 July 2026
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you for your wonderful feedback Joan!

We're so pleased to hear that you had a great experience with our delivery team and that your new hall furniture is just what you were looking for.
Your kind words mean a lot to us, and we truly appreciate you choosing us. We hope you enjoy your furniture for many years to come!

Rated 5 out of 5 stars

Pagoda Fit & Delivery of Outdoor Couch

We had a pagoda and outdoor couch fitted and delivered by Sean and Elvis this morning. The lads arrived a few minutes ahead of schedule bright eyed and bushy tailed ready to go. I had to head off to work so had a quick chat and left them to it. They left the place spotless and did an outstanding job. I’m never going to leave my garden now!! Thank you, such beautiful product and a fit well done.

30 June 2026
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you for taking the time to share your experience.

We’re so pleased to hear that Sean and Elvis made everything run smoothly and that you’re happy with the finished result. We will be sure to pass on your kind words. It’s great to know that your new outdoor space has turned out so well.

We really appreciate your feedback and hope you enjoy your new setup for many years to come.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, both in store with Joanne and by email. great communication, prompt delivery and two very helpful delivery men put it together and removed all packaging. Highly recommend.

19 June 2026
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you so much for your wonderful review. We're delighted to hear that you're happy with your delivery.

It's great to hear Joanne was able to help make the ordering process smooth for you, and that our team provided you with an efficient delivery service. We'll be sure to pass on your kind words to our team.

We really appreciate your feedback and are so pleased you had such a positive experience with us. Thank you for choosing The Orchard, and we hope to see you again soon.

Rated 5 out of 5 stars

Excellent delighted with the…

Excellent delighted with the table..amazing quality.the delivery lads were lovely and very professional

17 June 2026
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you so much for your lovely review. We're thrilled to hear you're delighted with your new table.

It's great to know our delivery team looked after you so well. We'll be sure to pass on your kind words to them. We really appreciate your support and we hope you enjoy your new table for many years to come.

Best wishes,
The Orchard Team

Rated 5 out of 5 stars

Excellent customer service in the…

Excellent customer service in the Garden Centre and a high quality wooden garden bench delivered promptly, installed and assembled efficiently by Sean and Elvis. Will return to the Orchard for future purchases. Well done!

11 June 2026
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you for your lovely review! We're delighted to hear you're happy with your new garden bench and the service you received.

Sean and Elvis will be pleased to hear your kind feedback. We really appreciate your support and look forward to welcoming you back to The Orchard again soon.

Thanks again!

Rated 5 out of 5 stars

Garden furniture

I recently bought lovely garden furniture from Orchard Garden Center we had a very positive experience with a member of the sales staff
Today Sean & Elvis delivered & assembled our furniture they were very friendly & professional highly recommend them
Well done lads
Helena, Swords

5 June 2026
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you for taking the time to leave such a lovely review. We're delighted to hear that you had a great experience with our team and that you're pleased with your new garden furniture.

We'll be sure to pass your kind words on to Sean, Elvis & our sales team.

Thank you for your feedback and support. We hope you enjoy your furniture and look forward to welcoming you back to The Orchard in the future.

Rated 5 out of 5 stars

We bought a beautiful bench at The…

We bought a beautiful bench at The Orchard stand at Bloom. The sales person was very helpful and we received our bench today as advised. Delighted with delivery service and in general.

3 June 2026
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you for your kind review. We're delighted to hear that you had such a positive experience with us at Bloom and that you're pleased with your new bench.

We really appreciate your support and your kind feedback. We'll be sure to pass your kind words on to our team.

Thank you again!

Rated 5 out of 5 stars

Fabulous furniture / great delivery service.

Had seen a gorgeous piece of furniture in Orchard and was delighted to get it on sale recently. Joanne was extremely helpful in arranging the order and the delivery service team was excellent. Sean & Elvis called in advance to confirm delivery time, and were courteous, and efficient throughout. Everything was handled very professionally and I was very happy with the service.

21 May 2026
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you so much for your wonderful review. We're delighted to hear that you're happy with your new furniture and that you were able to get the piece you had your eye on.

It's great to hear Joanne was able to help make the ordering process smooth for you, and that Sean and Elvis provided an efficient delivery service. We'll be sure to pass on your kind words to our team.

We really appreciate your feedback and are so pleased you had such a positive experience with us. Thank you for choosing The Orchard, and we hope to see you again soon.

Rated 5 out of 5 stars

2nd time to buy quality outdoor…

2nd time to buy quality outdoor furniture from the Orchard, the delivery lads were the same as before, they arrived within the time slot assembled the table and took away all the packaging making sure i was happy with everything before they left.
Top class service from 2 sound lads.

20 May 2026
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you so much for your continued support and for taking the time to leave such a lovely review. We're delighted to hear this is your second purchase with us and that you've been happy both times.

It's great to know the delivery team looked after everything for you. We'll be sure to pass your kind words on to them.

We really appreciate your feedback and are glad you've had another positive experience with us. Thanks again for choosing The Orchard, and we hope to see you back again soon.

Rated 5 out of 5 stars

The staff member was informative and…

The staff member was informative and helpful.. The delivery men Sean and Elvis asembled the outdoor furniture were professional and friendly. Excellent.

15 May 2026
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you for your kind review. We're really pleased to hear you found our team helpful and informative and that everything went smoothly for you.

We’ll make sure to pass your kind words on to Sean and Elvis.

Thanks again for taking the time to share your experience and for choosing The Orchard.

Rated 5 out of 5 stars

Punctual and professional

Sean and Elvis, Punctual and professional, job done well!

14 May 2026
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you for your kind review!

We really appreciate your feedback and will be sure to pass your great feedback on to Sean and Elvis. Thanks again for choosing The Orchard, we hope to see you again soon!

Rated 5 out of 5 stars

Excellent service

Excellent service, Sean and Elvis arrived promptly and placed our new Barbecue is a very convenient spot.
Very friendly and professional staff.

8 May 2026
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you for your lovely review. We're delighted to hear Sean and Elvis arrived promptly and got your new barbecue set up in a convenient spot for you. We’ll be sure to pass your kind words on to them.

Thanks again for your feedback and for choosing The Orchard. We look forward to welcoming you back again soon!

Rated 4 out of 5 stars

Great service

Laura in The Orchard was very friendly and helpful when I was ordering garden furniture. Delivery was due to take about a week but ended up coming within 3 days of the order and was handled very efficiently by the delivery team.

3 May 2026
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you for your lovely review. We're delighted to hear you had a friendly and helpful experience when you were placing your order for your garden furniture. We will be sure to pass this feedback on to Laura.

It's great to know your delivery arrived even sooner than expected and that everything was handled efficiently by the delivery team.

We really appreciate your feedback and are glad you had such a positive experience with us at The Orchard.

Rated 5 out of 5 stars

Bought outdoor furniture

Bought outdoor furniture from the Orchard. Denise was very helpful in the shop.
Furniture was delivered by Sean and Elvis who were very nice and helpful, and took the trouble to set up and secure the furniture properly, and took all the packaging. Thank you for you help, E

5 May 2026
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you for your lovely review. We are delighted that you had a positive experience with us from start to finish.

We'll be sure to pass your kind words on to Denise, Sean & Elvis.

We really appreciate your kind feedback and are glad you’re happy with your new furniture. Thanks again for choosing The Orchard.

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