TheFitVille Reviews 

18,363
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 6,091 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional comfort and quality of the footwear, especially for people needing wide widths or dealing with daily foot pain. Consumers constantly note that the customer service team is very helpful, offering proactive assistance and fast solutions to resolve everyday order issues. Some reviewers were not happy with the shipping times, mentioning unexpected delivery delays and a complete lack of initial notice regarding overseas dispatch. A few other people also felt that product sizing can be quite inconsistent, while others experienced poor communication and slow responses from support when requesting returns.

What people talk about most

Product

Customers had ambiguous experiences with product, reflecting a lack of consensus regarding sizing and overall... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the products are very well... See more

Order

Reviewers highlight ambiguous aspects of order processes, with experiences varying greatly among consumers.... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reporting prompt shipping and early arrivals.... See more

Customer service

People report positive experiences with customer service, highlighting swift replies and efficient problem... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have worn several different pairs and all have fit comfortably for wide feet and true to size. The only negative I can say is when ordering direct from the website I didn't realize they were being s... See more

Company replied

Rated 4 out of 5 stars

Purchasing process went smooth, it’s just the tracking process was not the best. Should use UPS, USPS or Fed Ex tracking instead of a third party tracking. When my shoes arrived tracking still sho... See more

Company replied

Rated 4 out of 5 stars

Fitville trainers are my go to site when I require new shoes. The 4/E fit are always a great fit and extremely comfortable! I needed customer services for my last order and they resolved my issue posi... See more

Company replied

Rated 3 out of 5 stars

I like the shoes and the wide toe box, but they are not a true slip in like Skechers because the heel is not sturdy enough to allow to slide the foot in without collapsing and having to sit down and p... See more

Company replied


Company details

  1. Orthopedic Shoe Store
  2. Shoe Store
  3. Footwear Wholesaler

About TheFitVille

Written by the company

FitVille: Your Path to Pain-Free Living
 
FitVille is an ergonomic footwear company with a mission to enhance footwear experience. FitVille was inspired by the founder's passion for running when he found how hard it was to find the best-fitting shoes on the market. And with that spirit of inquiry and innovation, the FitVille journey began.
 
At FitVille, we believe in the power of a good pair of footwear to change life and the right to live pain-free. Shoes are bridges that empower us to reach our goals. FitVille envisions helping everyone enjoy a healthy lifestyle while adhering to three core concepts: Therapeutic, Comfort, and Support Technology.
 
Discover the FitVille difference. Visit our website today and step into a world of comfort and well-being.
 
 

Why Choose FitVille?

Written by the company

Podiatrist-recommended comfort keeps 300,000+ feet happy
At FitVille, we understand that foot pain can hold you back from living an active life. That's why we design footwear with you in mind!
Multiple Width Options:
We offer a wide range of widths to ensure a perfect, comfortable fit for every foot. No more squeezing into narrow shoes!
Comfort Technology:
Our shoes are packed with innovative comfort features, like our PropelCore™ sole technology [link to FitVille website about technology], which provides superior cushioning and arch support.
Wide-Fitting Expertise:
For those with wider feet or foot pain, FitVille is a trusted name. Our roomy toe boxes and supportive designs help alleviate pain and keep you moving comfortably.
Join the FitVille Family!
We're passionate about creating footwear that helps people with all types of feet experience the joy of movement. See what our happy customers are saying and discover the FitVille difference today!

Contact info

3.9

Great

TrustScore 4 out of 5

18K reviews

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Replied to 99% of negative reviews

Typically replies within 24 hours

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3.9

All reviews

(18,363)

5,809 reviews in the last 12 months

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Rated 2 out of 5 stars

I am disappointed on how Delong the…

I am disappointed on how long the product took to be delivered. This wasn’t clear when I purchased that it would take that long. There should be something on the website with estimated arrival time based on the product that you purchased.

20 August 2026
TheFitVille logo

Reply from TheFitVille

Hello Valued Customer,
Sorry for the late shipping.
We have warehouse in USA, UK, Germany and Hong Kong. The shipping may take from 7-15 days depending on the warehouse location.
We will be looking for faster logistics partners. Let us know if you need any help from FitVille at contact@thefitville.com.
Welcome to look around at FitVille any time, have a blessed day!

Rated 5 out of 5 stars

The shoes fit my very wide and swollen…

The shoes fit my very wide and swollen feet, which is extremely hard to find !
Thank Fitville

18 August 2026
TheFitVille logo

Reply from TheFitVille

Thank you so much for sharing your experience with us!
We are thrilled to see that you found the product you need!
Welcome to look around at FitVille any time, have a blessed day!

Rated 3 out of 5 stars

Too narrow

I did not like that of the several pairs I ordered, none fir properly. I, unfortunately, have very wide feet due to bunions. My feet measure over 4" across at the bunions. I can get the 4th pair on, but my bunions stick out like a sore thumb and they're red, too. I've taken to wearing a men's size 10 water shoe as that's the only size that doesn't begin to hurt my feet for several hours, then i just switch to socks.
Your service is great. Here quickly, replacements also. i just cant wear your shoes.

19 August 2026
TheFitVille logo

Reply from TheFitVille

Hello Michael,
We are very sorry about your experience, and we are happy to assist you with the return/exchange.
Would you mind emailing us at contact@thefitville.com? We will look into this and offer some help from my end, thank you!
Looking forward to hearing from you soon, have a blessed day!

Rated 5 out of 5 stars

Ordered these for my mum

Ordered these for my mum. She has diabetes and struggles to find shoes wide enough and comfortable for her swollen feet. She found these to be really comfortable and the customer service was really helpful in sorting out an exchange for us

20 August 2026
Unprompted review
TheFitVille logo

Reply from TheFitVille

Thank you so much for commenting!
Let us know if you need any help from FitVille at contact@thefitville.com.
Welcome to look around at FitVille any time, have a blessed day!

Rated 5 out of 5 stars

Got my new shoes and fit and feel…

Got my new shoes and fit and feel great. Did take a bit longer to get shipped to me. But they arrived in perfect condition.

19 August 2026
TheFitVille logo

Reply from TheFitVille

Thank you so much for commenting and for your generous trust!
Welcome to look around at FitVille any time, have a blessed day!

Rated 5 out of 5 stars

The customer service team is fantastic

The customer service team is fantastic. The shoes are very comfortable to walk in and roomy enough for wide or swollen feet. There are so many styles of shoe to choose from, all of excellent design. The soles are non-slip. The shoes feel great wearing them all day. The women’s FlowCore V2 shoes feel like walking on a cloud.

2 September 2026
Unprompted review
TheFitVille logo

Reply from TheFitVille

Thank you so much for commenting and for your generous trust!
Welcome to look around at FitVille any time, have a blessed day!

Rated 5 out of 5 stars

So far my feet are feeling better.

So far my feet are feeling better.
I got these as work shoes because my last pair were hurting my feet.
The delivery was pretty fast, the comfort of the shoe is pretty good so far.
The insoles are comfortable had to add another insole to my left shoe my in step was rubbing.
So far so good.

19 August 2026
TheFitVille logo

Reply from TheFitVille

That is great news, thank you so much for commenting!
Welcome to look around at FitVille any time, have a blessed day!

Rated 5 out of 5 stars

Great shoes

19 August 2026
TheFitVille logo

Reply from TheFitVille

Thank you so much for commenting and for your generous trust!
Welcome to look around at FitVille any time, have a blessed day!

Rated 5 out of 5 stars

Wasn't expecting the shoes to be much…

Wasn't expecting the shoes to be much at that price,but pleasantly surprised at the fit and quality

18 August 2026
TheFitVille logo

Reply from TheFitVille

Thank you so much for commenting and for your generous trust!
Welcome to look around at FitVille any time, have a blessed day!

Rated 5 out of 5 stars

it was easy to order good customer…

it was easy to order good customer service shipping was quick and the tennis shoes I bought were very comfortable would buy more shoes from fitvill

19 August 2026
TheFitVille logo

Reply from TheFitVille

Thank you so much for commenting and for your generous trust!
Welcome to look around at FitVille any time, have a blessed day!

Rated 3 out of 5 stars

Shoes were loose on my feet

Shoes were loose on my feet. Feet moved way too much. On a good note: when I took them off at night my feet were not swollen. Maybe a smaller size in the future.

19 August 2026
TheFitVille logo

Reply from TheFitVille

Hello Missie,

We are very sorry about your experience!

If you still need help about return or exchange, would you mind emailing us at: contact@thefitville.com?
We will look into this and offer some help from my end, thank you!

Looking forward to hearing from you soon, have a blessed day!

Rated 5 out of 5 stars

Comfortable shoes and great service

I had a great experience with FitVille. The ordering process was easy, delivery was smooth, and the shoes arrived well packaged. The quality is very good, they feel comfortable and supportive, and I’m really happy with my purchase. Customer service was also helpful and professional. I would definitely recommend FitVille!

19 August 2026
TheFitVille logo

Reply from TheFitVille

Thank you so much for sharing your experience with us!
Welcome to look around at FitVille any time, have a blessed day!

Rated 4 out of 5 stars
TheFitVille logo

Reply from TheFitVille

Hello CATHERINE,

We are very sorry about your experience!

If you still need help about return or exchange, would you mind emailing us at: contact@thefitville.com?
We will look into this and offer some help from my end, thank you!

Looking forward to hearing from you soon, have a blessed day!

Rated 5 out of 5 stars

hi:body

hi:body
I just make a order from website thefitville.com but accidently i put in the wrong shoe size in and place the order. after find out what mistake i made, i just put in issue order in to correct it, it works out for me pretty quick!
Thanks for the Team!
recommand it!

1 September 2026
Unprompted review
TheFitVille logo

Reply from TheFitVille

Thank you so much for commenting, we are happy to assist!
Let us know if you need any help from FitVille at contact@thefitville.com.
Welcome to look around at FitVille any time, have a blessed day!

Rated 5 out of 5 stars

It is indeed water proof

Fit very well, it is waterproof! It keeps my feet dry during early morning round of golf.

18 August 2026
TheFitVille logo

Reply from TheFitVille

Thank you so much for commenting and for your generous trust!
Welcome to look around at FitVille any time, have a blessed day!

Rated 1 out of 5 stars

I got these shoes expecting more…

I got these shoes expecting more comfort and having a wider toe box, but these are the most uncomfortable pair of shoes I've owned. Usually I can stand on my feet all day no problem with Nike Monarchs. Fitville shoes had me fatigued within an hour. Unable to stand after 4 hours. There's no comfort guarantee there's no way to return them after you try them because they are supposed to be returned unworn. Days later I'm still feeling the effects of wearing these shoes. I truly feel like I wasted my money trying these.

18 August 2026
TheFitVille logo

Reply from TheFitVille

Hello Cesar,

We are very sorry about your experience!
We are happy to assist you with the return/exchange request via email, we have sent the email to you, please kindly check!

Looking forward to hearing from you soon, have a blessed day!

Rated 4 out of 5 stars

Shoes were nice. Looked good.

Shoes were nice, wide enough and the correct size. Unfortunately was not able to wear them due to foot swelling. Returning overseas too expensive.

18 August 2026
TheFitVille logo

Reply from TheFitVille

Thank you so much for commenting, we are happy to assist!
Let us know if you need any help from FitVille at contact@thefitville.com.
Welcome to look around at FitVille any time, have a blessed day!

Rated 5 out of 5 stars

As far as the shoes go

As far as the shoes go, so far so good. The delivery was totally unacceptable. They threw the package out of their vehicle and on the steet in front of my house. A man driving by saw them. He picked up the package and brought it to me.

18 August 2026
TheFitVille logo

Reply from TheFitVille

Thank you so much for sharing your experience with us!
Welcome to look around at FitVille any time, have a nice day!

Rated 5 out of 5 stars

Shoe comfort.

Shoe comfort.

18 August 2026
TheFitVille logo

Reply from TheFitVille

That is great news, thank you so much for commenting!
Welcome to look around at FitVille any time, have a nice day!

Rated 1 out of 5 stars

Left shoe different

My shoes took forever to come, and when they did the left shoe seems different to the right. It’s uncomfortable but wearable.
The company offered to supply me another pair at an agreed fair price but then changed to USD instead of Australian currency. This meant a large increase on agreed price.
The so called “slip in fit” kind of worked but now the heel just folds in and you have to pull it out when putting on.
Bottom line: buy elsewhere, I’m very disappointed.

20 August 2026
Unprompted review
TheFitVille logo

Reply from TheFitVille

Hi Tim,

We are sorry to hear you are deeply disappointed with your shoes after two months of use. We apologise for the long delivery, the fit issues you experienced, and the currency‑related pricing confusion during our discussion for a replacement pair.

We would appreciate the chance to resolve this for you. Please get in touch via private message with your order number so we can review your case and talk through options.

Regards,

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