TheFitVille Reviews 

18,358
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 6,091 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional comfort and quality of the footwear, especially for people needing wide widths or dealing with daily foot pain. Consumers constantly note that the customer service team is very helpful, offering proactive assistance and fast solutions to resolve everyday order issues. Some reviewers were not happy with the shipping times, mentioning unexpected delivery delays and a complete lack of initial notice regarding overseas dispatch. A few other people also felt that product sizing can be quite inconsistent, while others experienced poor communication and slow responses from support when requesting returns.

What people talk about most

Product

Customers had ambiguous experiences with product, reflecting a lack of consensus regarding sizing and overall... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the products are very well... See more

Order

Reviewers highlight ambiguous aspects of order processes, with experiences varying greatly among consumers.... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reporting prompt shipping and early arrivals.... See more

Customer service

People report positive experiences with customer service, highlighting swift replies and efficient problem... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have worn several different pairs and all have fit comfortably for wide feet and true to size. The only negative I can say is when ordering direct from the website I didn't realize they were being s... See more

Company replied

Rated 4 out of 5 stars

Purchasing process went smooth, it’s just the tracking process was not the best. Should use UPS, USPS or Fed Ex tracking instead of a third party tracking. When my shoes arrived tracking still sho... See more

Company replied

Rated 4 out of 5 stars

Fitville trainers are my go to site when I require new shoes. The 4/E fit are always a great fit and extremely comfortable! I needed customer services for my last order and they resolved my issue posi... See more

Company replied

Rated 3 out of 5 stars

I like the shoes and the wide toe box, but they are not a true slip in like Skechers because the heel is not sturdy enough to allow to slide the foot in without collapsing and having to sit down and p... See more

Company replied


Company details

  1. Orthopedic Shoe Store
  2. Shoe Store
  3. Footwear Wholesaler

About TheFitVille

Written by the company

FitVille: Your Path to Pain-Free Living
 
FitVille is an ergonomic footwear company with a mission to enhance footwear experience. FitVille was inspired by the founder's passion for running when he found how hard it was to find the best-fitting shoes on the market. And with that spirit of inquiry and innovation, the FitVille journey began.
 
At FitVille, we believe in the power of a good pair of footwear to change life and the right to live pain-free. Shoes are bridges that empower us to reach our goals. FitVille envisions helping everyone enjoy a healthy lifestyle while adhering to three core concepts: Therapeutic, Comfort, and Support Technology.
 
Discover the FitVille difference. Visit our website today and step into a world of comfort and well-being.
 
 

Why Choose FitVille?

Written by the company

Podiatrist-recommended comfort keeps 300,000+ feet happy
At FitVille, we understand that foot pain can hold you back from living an active life. That's why we design footwear with you in mind!
Multiple Width Options:
We offer a wide range of widths to ensure a perfect, comfortable fit for every foot. No more squeezing into narrow shoes!
Comfort Technology:
Our shoes are packed with innovative comfort features, like our PropelCore™ sole technology [link to FitVille website about technology], which provides superior cushioning and arch support.
Wide-Fitting Expertise:
For those with wider feet or foot pain, FitVille is a trusted name. Our roomy toe boxes and supportive designs help alleviate pain and keep you moving comfortably.
Join the FitVille Family!
We're passionate about creating footwear that helps people with all types of feet experience the joy of movement. See what our happy customers are saying and discover the FitVille difference today!

Contact info

3.9

Great

TrustScore 4 out of 5

18K reviews

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Asks customers to review

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Replied to 99% of negative reviews

Typically replies within 24 hours

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3.9

All reviews

(18,358)

5,797 reviews in the last 12 months

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Rated 5 out of 5 stars

Pleasant experience

Purchased and received my first pair of The FitVille shoes. Shoes were delivered on time and were exactly what was promised, however they weren't as comfortable for me as I had hoped.
I reached out through the company website and they responded quickly. They were very helpful and I was able to get another style very easily. That shoe was perfect for me and I was very satisfied with the entire purchase experience,
I would purchase The FitVille shoes again.

23 August 2026
Rated 4 out of 5 stars

Do great I got a pair with one strap…

Y’all Doing great I got a pair with one strap instead two strap this time so the a little tighter then I expected but so far so good I love the shoes in there comfortable I maybe should got 6e instead 4e but that’s my fault not there’s

22 August 2026
Rated 5 out of 5 stars

I hadn’t tried Fitville before this…

I hadn’t tried Fitville before this order. I was surprised at the truly great fit on my wide feet. I bought 2 pair of athletic type shoes and both are comfy & stylish

19 August 2026
TheFitVille logo

Reply from TheFitVille

Thank you so much for commenting and for your generous trust!
Welcome to look around at FitVille any time, have a blessed day!

Rated 5 out of 5 stars

Great shoes!! But customer service… Impossible to get a hold of!!

It was perfect and I love the shoes!! I did want to tell you… My son who purchased your shoes and like them enough to refer me to you… But he purchased two pair and had a problem with the second pair and has been trying to get a hold of you guys… Without any answer or attention to the problem? Wow, great shoes… but customer service?

19 August 2026
TheFitVille logo

Reply from TheFitVille

Hi Cindy,
What is your son's order number? If you still need help about return or exchange, would you mind emailing us at: contact@thefitville.com?
We will look into this and offer some help from my end, thank you!

Looking forward to hearing from you soon, have a blessed day!

Rated 5 out of 5 stars

The Fitville team was very helpful and very quick.

The Fitville team was very helpful and awesome!! I've ordered many pairs of shoes from this company over the years for my self and family. Our whole family loves the comfortability of the shoes and the sleek styles. I would most recommend this company if you're looking for a comfortable, sleek looking shoes and business with a great team working behind it.

2 September 2026
Unprompted review
TheFitVille logo

Reply from TheFitVille

Thank you so much for commenting, we are happy to assist!
Let us know if you need any help from FitVille at contact@thefitville.com.
Welcome to look around at FitVille any time, have a blessed day!

Rated 5 out of 5 stars

Shoes fit

Shoes fit, prompt delivery.

19 August 2026
TheFitVille logo

Reply from TheFitVille

Thank you so much for commenting and for your generous trust!
Welcome to look around at FitVille any time, have a blessed day!

Rated 5 out of 5 stars

I was pleasantly supprised and the…

I was pleasantly supprised with the construction and comfort at this price point. Very glad I made the purchase.

20 August 2026
TheFitVille logo

Reply from TheFitVille

Thank you so much for commenting and for your generous trust!
Welcome to look around at FitVille any time, have a blessed day!

Rated 1 out of 5 stars

I thought it was advertised as a slip

I thought it was advertised as a slip
In and no laces. This shoe had laces and with a bad back I could not tie it.I am 89 and cannot repack and goto a post office .It was a bit too tight anyway. Gave it to my caregiver who was shipping to a relative in Jamaica as a gift A waste of money.

18 August 2026
TheFitVille logo

Reply from TheFitVille

Hi Harvey,
We’re so sorry the shoe was not the lace‑free slip‑on you expected. We sympathise with your situation regarding your back and being unable to return the item as it has been sent to your relative in Jamaica.
Please contact our support team with your order number so we can work out compensation for you.

Rated 5 out of 5 stars

Received the wrong size shoe and they…

Received the wrong size shoe and they resolved the issue quickly

19 August 2026
TheFitVille logo

Reply from TheFitVille

Thank you so much for commenting, we are happy to assist!
Let us know if you need any help from FitVille at contact@thefitville.com.
Welcome to look around at FitVille any time, have a blessed day!

Rated 5 out of 5 stars

Had pain in both feet for 3 weeks or…

Had pain in both feet for 3 weeks or more. Really painful by the end of the working day. Shoes arrived, wore them for the first day, no pain all day. Amazing. I have these for work. Going to buy a couple of different pairs for casual wear. Great product. Highly recommend them.

5 September 2026
Unprompted review
TheFitVille logo

Reply from TheFitVille

Thank you so much for commenting and for your generous trust!
Welcome to look around at FitVille any time, have a blessed day!

Rated 5 out of 5 stars

That your sneakers are every thing they say they are

I have bought numerous pairs of sneakers and have never had an issue with fit or color. I HAVE EVEN RECOMENDED FITVILLE to other people Only one question Why don't you have more colors and styles in women's and more colors too like color
White and navy and hiking shoes or boots in women's too

21 August 2026
TheFitVille logo

Reply from TheFitVille

Hi MARY,
Thank you so much for sharing your experience with us!
We will develop more color for women's shoes in the future.
Welcome to look around at FitVille any time, have a blessed day!

Rated 5 out of 5 stars

Great shoes great fit great price fast…

Great shoes great fit great price fast shipping. would highly recommend.

19 August 2026
TheFitVille logo

Reply from TheFitVille

Thank you so much for commenting and for your generous trust!
Welcome to look around at FitVille any time, have a blessed day!

Rated 5 out of 5 stars

The shoes I ordered were too big for me…

The shoes I ordered were too big for me but the team at Fitville couldn’t do enough to help with an exchange or refund. As soon as I took the parcel to the post office I received a full refund within minutes.

5 September 2026
Unprompted review
TheFitVille logo

Reply from TheFitVille

Hi Miss Judith,
Thank you so much for sharing your experience with us!
We usually issue a refund immediately once the customer returns the shoes and provides the return tracking number.

Rated 1 out of 5 stars

Beyond sketchy customer service

Beyond sketchy customer service! Shoes did not fit as advertised but otherwise seemed of decent quality. But the runaround and poor return process gets one star forever!

18 August 2026
TheFitVille logo

Reply from TheFitVille

Hi Dave,
We’re sorry we let you down with our customer service and return process. We regret the shoes didn’t fit as advertised. Please contact our support with your order number so we can make this right for you.

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