Banner for The Care Pharmacy

The Care Pharmacy Reviews 

1,095
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 288 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online ordering process is very simple and straightforward to complete. People also strongly praise the reliable delivery service, noting that medical items arrive quickly and are properly packaged. Reviewers often describe the staff as friendly, supportive, and always available to provide helpful guidance and answers. However, some customers also noted occasional issues with delivery, mentioning missing packages or problems with couriers leaving parcels insecurely. A few reviewers were dissatisfied with customer support, stating that they encountered unhelpful communication or conflicting information when trying to resolve problems.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting quick delivery and a smooth process.... See more

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and expert... See more

Order

Clients share satisfaction on order processes, frequently highlighting simple online ordering, fast... See more

Customer service

Customers consistently note positive experiences with customer service, praising helpful and considerate... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've never had a bad experience with this chemist. I highly recommend them for what I used them for, which was weight loss. They were very efficient in contacting me when there was any issues... See more

Company replied

Rated 5 out of 5 stars

(Regarding Mounjaro injections) Experience was nice and easy. The consultation seemed thorough which is good and delivery was really quick, had my consultation at 11:30 and the injections were here at... See more

Company replied

Rated 5 out of 5 stars

We Had the flu jab today Were treated with respect and were offered the Covid vaccination at a time to suit us. We also use this pharmacy to collect regular prescription medication. Can recommend... See more

Company replied

Rated 5 out of 5 stars

I've just finished my first month on Mounjaro and couldn't have found this company more helpful and considerate. They answered all my nervous questions and their delivery is incredibly speedy. They se... See more

Company replied


Company details

  1. Online Pharmacy

Written by the company

A GPhC registered UK based pharmacy providing Private and NHS prescription services across the UK. We specialise in weight loss medication, erectile dysfunction treatment and many other private services. We also offer NHS prescription delivery and travel vaccinations. We are based in Bradford and have 2 branches. We strive to provide an excellent, fast and efficient service. Our motto is “give more than you take” and our business strives on providing exceptional value to patient’s lives.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,095)

280 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

No worries.

No worries at all, straightforward, and careing in their advice on medication. Thank you.

27 October 2026
Rated 4 out of 5 stars

Price great

Price great, cannot fault that. Ordering easy to do. Delivery was strange, it was dispatched the carrier had it and at least 3 times I was told carrier is delivering today, but they didn’t! Very frustrating?!

26 October 2026
Rated 5 out of 5 stars

Easy to use website

Easy to use website, efficient dispatch of goods, next day delivery… would highly recommend.

21 October 2026
Unprompted review
The Care Pharmacy logo

Reply from The Care Pharmacy

Hi Dawn, thank you for your lovely review.

Rated 5 out of 5 stars

Brilliant service not had a problem…

Brilliant service not had a problem over the time ive been with them which is a year or more now.

9 October 2026
The Care Pharmacy logo

Reply from The Care Pharmacy

Thank you, Tracy, for your lovely feedback!

We're delighted to hear you've had such a positive experience with us over the past year. Your continued support means a lot to our team, and we look forward to continuing to provide you with a brilliant service!

Rated 5 out of 5 stars

I cannot fault the Care Pharmacy for…

I cannot fault the Care Pharmacy for all their help and expertise. Fantastic delivery service also

9 October 2026
The Care Pharmacy logo

Reply from The Care Pharmacy

Thank you so much, Stacey, for your kind words!

We're thrilled to hear that you've been happy with the help and expertise provided by our team, as well as our delivery service. Your feedback is greatly appreciated, and we'll be sure to share it with the team!

Rated 5 out of 5 stars

Amazing staff all willing to help you.

Amazing staff all willing to help you.

8 October 2026
The Care Pharmacy logo

Reply from The Care Pharmacy

Thank you, Tami, for your lovely review!

We're so pleased to hear that our staff have been helpful and supportive. We pride ourselves on providing excellent customer service, and it's wonderful to know this is reflected in your experience!

Rated 5 out of 5 stars

Delivery on time

6 October 2026
The Care Pharmacy logo

Reply from The Care Pharmacy

Thank you, Samantha, for your feedback!

We're pleased to hear your delivery arrived on time. We appreciate you taking the time to leave us a review and look forward to providing you with the same reliable service in the future!

Rated 4 out of 5 stars
The Care Pharmacy logo

Reply from The Care Pharmacy

Thank you, Milhem! We’re delighted to hear you were happy with our service. We always aim to make things as quick and easy as possible for our customers. We really appreciate your support!

Rated 5 out of 5 stars

Warm and friendly staff

Warm and friendly staff. All conversations are conducted with discretion and professionally

9 October 2026
The Care Pharmacy logo

Reply from The Care Pharmacy

Thank you so much for your lovely feedback!

We’re really pleased to hear that you found our team warm, friendly and professional. Respecting your privacy and ensuring every conversation is handled with care and discretion are very important to us. Thanks again for your kind words!

Rated 5 out of 5 stars

Fast delivery

Fast delivery
Ihone consulation was helpful only thubg would be to inclide a leaflet in tge packaging. But great

8 October 2026
The Care Pharmacy logo

Reply from The Care Pharmacy

Thank you, Aniqa, for your lovely feedback!

We’re glad to hear your consultation was helpful and that your order arrived quickly. We also appreciate your suggestion about including a leaflet in the packaging. Feedback like yours helps us improve our service, and we’ll certainly take your comments on board. Thanks again for choosing The Care Pharmacy!

Rated 5 out of 5 stars

Always superb delivery

Always superb delivery, times, and service. Wouldnt go elsewhere!

30 September 2026
The Care Pharmacy logo

Reply from The Care Pharmacy

Hi Marie,

Thank you so much for your lovely review!

We're delighted to hear that you're consistently happy with our delivery times and service.

Your loyalty means a lot to us, and we're grateful to have your support. We look forward to continuing to provide you with excellent service!

Rated 4 out of 5 stars

I found that they are really helpful…

I found that they are really helpful and they always check on your improvement before they decide what dose you can have

29 September 2026
The Care Pharmacy logo

Reply from The Care Pharmacy

Hi Jackie,

Thank you for your kind feedback!

We're pleased to hear that you find our team helpful and appreciate the regular check-ins to monitor your progress and ensure your treatment remains suitable for your needs.

Your health and wellbeing are very important to us. Thank you for trusting us with your care!

Rated 5 out of 5 stars

Competitive Prices & Great Customer Service

Competitive prices, easy communication and quick response to any issues.

6 October 2026
The Care Pharmacy logo

Reply from The Care Pharmacy

Hi Monika,

Thank you for your wonderful review!

We're delighted that you've been happy with our competitive prices, easy communication and quick responses.

We always aim to make the whole process as smooth and straightforward as possible, and we really appreciate your support!

Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely, brilliant and amazing service from this chemist. They are very efficient and very easy to use. The staff are so lovely and would like to thank them all for such great customer service.

28 September 2026
The Care Pharmacy logo

Reply from The Care Pharmacy

Hi Jane,

Thank you so much for your fantastic review!

We're thrilled to hear that you've had such a positive experience with our pharmacy and found our service efficient and easy to use.

We'll be sure to pass your kind words on to the whole team. Your appreciation means a great deal to us, and we look forward to helping you again!

Rated 5 out of 5 stars

I have lost 29lbs in 3 months

I have lost 29lbs in 3 months, I am so happy with my weight loss, when reordering it only take 2 days to arrive which is a fantastic service, they check up on you every month by asking are you ok any side effects also your weight loss, I highly recommend care pharmacy on your weight loss journey.

12 October 2026
Unprompted review
The Care Pharmacy logo

Reply from The Care Pharmacy

Hi Denise,

Thank you so much for sharing your experience!

Congratulations on your progress with your weight loss journey. We're delighted to hear that you've been happy with our delivery service and the regular check-ins from our team.

We believe ongoing support and monitoring are important throughout your journey, and we're pleased to be able to support you along the way.

Thank you for your recommendation and for choosing The Care Pharmacy!

Rated 5 out of 5 stars

Golden!

I continue to use The Care Pharmacy to maintain my weight control journey. This company is first class for supervision, ordering and packaging/delivery.

7 October 2026
Unprompted review
The Care Pharmacy logo

Reply from The Care Pharmacy

Hi Lorna,

Thank you for your lovely review and continued support!

We're delighted to hear that you're happy with the supervision, ordering process, packaging and delivery.

It's wonderful to be part of your weight management journey, and we really appreciate the trust you place in our team. Thank you for choosing Care Pharmacy!

Rated 1 out of 5 stars

Totally useless

Totally useless! set up consultation time, but they never contacted me! set up another time, did not happen! phoned them, different stories from different staff!! Totally useless! DON'T BUT OFF THIS COMPANY!!!!!

10 October 2026
Unprompted review
The Care Pharmacy logo

Reply from The Care Pharmacy

Please could you get in touch with us and provide a little more information about your consultation appointments so we can look into what happened and help resolve this for you? You can email us at info@thecarepharmacy.com

Rated 5 out of 5 stars

We Had the flu jab today

We Had the flu jab today
Were treated with respect and were offered the Covid vaccination at a time to suit us.
We also use this pharmacy to collect regular prescription medication.
Can recommend 5 stars

9 October 2026
Unprompted review
The Care Pharmacy logo

Reply from The Care Pharmacy

Hi John,

Thank you for your kind review and recommendation!

We're pleased to hear that you were treated with respect during your flu vaccination and that we could offer you a convenient time for your COVID vaccination.

It's great to know that you also trust us with your regular prescriptions. We truly appreciate your continued support and look forward to seeing you again!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look