TecTake Ltd Reviews 

10,504
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 459 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the products are well-made, look exactly like the online pictures, and are simple to assemble. People also appreciate the friendly customer service team, who provide prompt assistance and clear communication whenever support is needed. Some reviewers were not happy with delivery delays, noting that packages sometimes took weeks to arrive or missed important deadlines. A few other people also felt that receiving orders in separate boxes or dealing with unexpected sizing discrepancies caused minor frustrations. However, customer support generally helped resolve these issues effectively when contacted.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often describing items as sturdy, well-made, and... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the sturdy and... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising fast arrival times, smooth... See more

Customer service

Customers had positive experiences with customer service, frequently highlighting great communication and... See more

Order

People report ambiguous experiences with order, as many reviewers highlight clear communication, fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The cat tree arrived and was straight forward to erect. It is a very sturdy and well made tree unlike others on the market. Well worth the money. The only downside is you can’t remove the covers on th... See more

Rated 4 out of 5 stars

Clear communication throughout, order details, delivery updates etc... Planter was delivered in good time. I found the build instructions ok, a couple of the leg pieces were numbered incorrectly and t... See more

Rated 4 out of 5 stars

Received delivery in good time but item did not fit which I’m gutted about as good costume/quality for Halloween. requested a return for refund and had a couple of options on what to do, good communic... See more

Rated 4 out of 5 stars

The products supplied "retractable fly screen for summer house door & no bolt 3.5m canopy for summer house" were of very good quality at a very reasonable price. The canopy initially was not delivere... See more


Company details

  1. General Store
  2. also in
  3. Bedroom Furniture Store
  4. Camping Store
  5. Garden Furniture Shop
  6. Store
  7. Wicker Store

Written by the company

Practical household utilities, decorative touches for the home, necessities for your baby, useful kitchen gadgets: find all this and more in the tectake range. Get it all in one place - from car maintenance to camping equipment to furniture, garden essentials, barbecue kits and pet supplies, you’ll find everything you could ever need to make your work easier and your everyday life better. No more spending hours on different websites.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

11K reviews

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Asks customers to review

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4.4

All reviews

(10,504)

462 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’m really happy with the costume I…

I’m really happy with the costume I received! The quality is excellent, it looks just like the pictures, and it fits really well. It arrived promptly and was packaged carefully. I would definitely recommend it and would buy from this seller again.

3 November 2026
Unprompted review
Rated 5 out of 5 stars

Amazing quality

We've ordered some chairs, we're delivered in time, we had to contact customer service and they were really helpful as it was some confusion over delivery. The chairs are of great quality, really pleased with them . I would highly recommend these to anyone.

16 September 2026
Rated 5 out of 5 stars

Amazing

Amazing. Well packaged for delivery to UK. Excellent service.

15 September 2026
Rated 1 out of 5 stars

They charge for you to return their…

They charge for you to return their products. Not cheap when its furniture. It would help if they made that clear when purchasing from them.

15 September 2026
TecTake Ltd logo

Reply from TecTake Ltd

Thank you for your feedback. We understand the frustration regarding return shipping fees for larger items. As per our website return policy, if goods are being returned due to a regret purchase, we offer a 14 day cooling off period, and the cost of the return is not covered. Here you can view our returns policy: https://www.tectake.co.uk/returns
and find further details in our Terms & Conditions, section 7:
https://www.tectake.co.uk/terms-and-conditions#7

Rated 5 out of 5 stars

Good lightweight product

Good lightweight product, easy to assemble i had a small problem completely my fault and it was dealt with quickly
I have been using the product for a few months very happy

14 September 2026
Rated 4 out of 5 stars

Rattan Garden storage bench

This is my second order from Tectake, and pleased with it. The only problem I had was the last piece on The garden storage bench which was not an easy fit took a long time to remover it into place. The end result looks good

10 September 2026
Rated 5 out of 5 stars

Brilliant

Brilliant, the costume was great value & very good quality, Excellent customer service & quick delivery, would highly recommend.

20 October 2026
Unprompted review
Rated 5 out of 5 stars

Halloween costume

Purchased a costume for Halloween and had a little issue with it which they sorted out promptly. Great communication and very helpful. Would definitely use them again.

28 October 2026
Unprompted review
Rated 5 out of 5 stars

Been true to my self

Why I Bought This Product
As a transgender woman currently transitioning, finding clothing that fits comfortably and builds confidence as my body changes can be both exciting and daunting. Sizing varies so much between brands, so I chose the tectake Women’s Mrs. Santa Claus Costume (in red, with its classic hooded velvet-look finish and plush trim) to wear for the holiday season.

Because I was unsure whether a Medium or Large would fit my proportions best, I intentionally ordered both sizes to try on at home—ultimately keeping the Large, which fits wonderfully!

Why the Support Was Exceptional (Autism & Gender Needs)
Navigating unexpected administrative questions or order details can sometimes be overwhelming for me as an autistic individual. When I reached out to Tectake's customer support, I shared my personal context, gender transition, and communication preferences so they could understand my perspective.

The Tectake customer support team went above and beyond to ensure I was listened to, respected, and accommodated:

Understanding My Transition & Sizing: Tectake treated my gender journey with complete dignity and understood why I needed to order multiple sizes to find the right fit for my changing body.

Supportive & Clear Communication: Knowing that unexpected administrative tasks cause me anxiety, the support staff provided clear, direct, and reassuring communication throughout our interactions.

Overall Verdict
The Large costume looks festive, fun, and flattering! Beyond the product itself, the empathy, kindness, and clear communication shown regarding my transition and neurodivergent needs turned my experience into a genuinely positive one. I am so grateful for companies and support teams like Tectake that take the time to listen and accommodate individual needs with true compassion.

27 October 2026
Unprompted review
Rated 4 out of 5 stars

Great planter, sturdy construction.

Clear communication throughout, order details, delivery updates etc... Planter was delivered in good time. I found the build instructions ok, a couple of the leg pieces were numbered incorrectly and the pictures helped me realise this. The pics could do with being a little clearer, if you are not well versed in flat pack construction you may have a few frustrating moments building. Once built the planter is great, sturdy, well lined and a good height so you're not bending and the coldframe makes it ideal for the autumn/winter months too.

6 September 2026

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