Tangerine Telecom Reviews 

Over charged. No resolution provided whatsoever. Any cases submitted auto resolved to meet KPIs without any attempt at resolution made. Do not deal with these people

Experienced slow and intermittent connection. Raised a ticket and it took tangerine a week before they contacted me. I'd decided to change isps before they got around to contacting me.
Very poor customer support.

Tangerine took over BUDDY internet and from there it just went down hill, prices up quality down.
Their adverts cay don't accept lemons switch to Tangerine, well if you switch to Tangerine you get nothing but lemons!

Started ok but now can't watch anything with connection not dropping out, had enough moving on.
Don't waste your time or money. It's 2026 internet connection shouldn't be this hard

Keep charging my wife even we are not using their services for more than 2 months.
Pathetic Service
They are thieves.

Constant drop outs, bad customer service and a data breach.

Continuous Thieves – Do Not Trust Them with Your Direct Debit!Tangerine Mobile will steal your money long after you cancel their service. Once you cancel, they don't just keep charging you—the money they deduct actually doubles.Calling them is a complete waste of time. You will endure extended wait times just to speak to someone. After you provide all your details, they will apologize and even send you an email formally stating that nothing further will be charged to your account. It is all a lie. Soon after receiving the email, more money will be deducted from your account, and this endless cycle continues.They are thieves who take unauthorized money through direct debit. Avoid this company at all costs.

Tangarine is very bad service i had issue with them its all about the internet it stop and they would not fix the issue i pay a company to check the lines in my home they found the are good but Tangarine line was not working they refused to fix it

Since having Fibre to the Premises (FTTP) installed with Tangerine, our internet connection has been constantly dropping out. Some days, the internet is barely usable, making it extremely difficult to work or even carry out basic online activities.

This has been going on for months, and despite having an FTTP connection, the service has been consistently unreliable.

We certainly would not recommend Tangerine based on our experience. An internet connection that repeatedly drops out and is unusable for extended periods is simply not acceptable.

The actual mobile service was fine, but both the website and the telephone help was pathetic. I was using a Mobile SIM for a router but data was just disappearing and there was no way to track usage. Trying to cancel was like pulling teeth. There was no on-line method and the telephone assistance was near impossible to understand and overly complicated. I pay in Australian Dollars and it would be helpful if assistance was Australian so we could understand them. Avoid if possible.

Edit: i did not receive "any" information request from Tangerine with there reply.
I am churning to another ISP period.

i am a Tangerine customer and have both a nbn and voip service with them,there voip service is bad and is showing that it is "down" in my voip modem settings. there is no option to contact them via email about the issue and i can only give 1 star.

Tangerine NBN service is very low, when I switched my NBN service from Tangerine to other provider, at the begining of the circle, it still charged the full amount of the month which is very unfair, unlike other providers they will refund the unused days of the month anyway.

It's something like a robbery even if they could find out a wording in the contract for not refunding.

Don't use it's service.

I came across some recent customer feedback about Tangerine Telecom and noticed a recurring theme around communication, billing clarity, onboarding, and customer support. As a website designer, I help businesses improve the customer experience through clearer website structure, better support pages, and easier-to-understand service information. I believe a few strategic improvements to the customer journey could help reduce confusion and make it easier for customers to find the information they need.

Initially I signed up it was cheap $49. There was problems on speed on 50/20 plan. It happens gradually. When i called them it mysteriously comes back. Technician puts the blame on my router and other things. I have checked before calling and after calling the support. Anyway I tolerated because I was paying cheap. Then slowly they bumped up my service cost. Now I'm paying top price $91. No way for this sloppy speed I am going to remain with them. Best option I found and I moved. Found Arctel. Much cheaper and faster speed.

My father passed away. I notified Tangerine, via a complaints line, because no other email was provided. They replied by asking him to log in (mind blown emoji here). I persisted. They wanted docs. I supplied docs by reply email provided. They closed the complaint / notification before acknowledging any receipt of the docs sent. Some companies want to make it easy ... The Tangerine bots only want to make it hard. Email at .... teamsupport.com.au leaves little confidence as to anyone at Tangerine actually being present at any given time. Can I give a review of 0? ... Then...Docs receipt acknowledged by email today 23.8.26, being well over a week since original complaint here. They want to know if my mother wants to continue the service. She passed away in January, so I very much doubt it. Fools!

The bad ; tangerine does have low price prices to start with. They give no mention of when it increases. It’s too much for what you receive because the service actually deteriorates. Many here are saying the same same thing. I didn’t wait around as soon as the service was bad I rang up. The technical people were useless saying I should check my modem. I said there’s nothing wrong with my modem. We’re not discussing it and wasting more time. He continue to read from his spiel like a parrot. Immediately I left and went to Dodo who connected me in less than 10 minutes. I was astounded how good they were.

Now I’ve got a charge from tangerine because even though I cancelled at the start of the billing cycle they are charging me again so they’ve charged me yesterday which 12 August when I left on 27 July. This makes no sense at all. So $100 gone because they feel they can do that. Don’t go to them. The discount really doesn’t work out in the long run I found dodo is pretty good so far. That might change but the service is great, and get heard and they connected me quicker than any provider ever has.
The only good thing about tangerine is they do pick up the call quite quickly but then it’s no good if they can’t do anything to help once they’ve picked up the call.

I recently spent a considerable amount of time with Tangerine sales. They assured me that as part of the NBN and mobile sevices iI asked for I would get the current deal where I receive a NBN router/modem. After dealing with two staff over two days I agreed with the deal and gave all the necessary information including personal details and banking information. First payment came of of my bank on the third day and I received a call from a third member of Tangerine informing me that I will not get the NBN router/modem. I then cancelled both services. I dont know if this was ignorance of the sales staff or just their strategy to get you to sign up. -4 Stars.

If I could give zero stars, I would.
I originally moved to this provider because of the cheap pricing, but prices have since increased and the service has been terrible. For months we experienced constant WiFi dropouts and spent countless hours on the phone with customer service trying to get the issue resolved.
Eventually, we were sent a replacement router and the service finally started working properly. While I wasn’t happy with either the price or the quality of service, I felt locked in, which seems to be a common experience based on many of the reviews here.
The latest issue is that the company is now claiming the router they sent was only a temporary replacement. This was never clearly explained to me at the time. Once again, I’m being forced to spend more time trying to understand complicated and often contradictory guidance from customer service.
I’ve lost hours dealing with problems that shouldn’t exist in the first place, and too often I’ve found myself having to guide customer service representatives through their own processes. The communication has been poor, the support has been frustrating, and I feel the company has been misleading throughout. I would leave immediately if I could.
I would not recommend this provider to anyone
UPDATE: They are continuing to charge me after cancelling my account and assuring me I would incur no further charges. Absolute crooks!!!

Ordered a NBN plan with Tangerine, to migrate from DoDo. Called and asked to delay the start of my service until the end of the billing month as to not waste the month I just paid for with my previous NBN.

Customer service rep told me I'd have to wait until I received my Permanent Account Number to set a start date. Called minutes after I received my account number and was told "I called too late, the service is already active so we cannot make any alterations".

Incredibly bad faith to advise waiting, knowing full well that waiting for an account to activate prevents me from setting a new start date.

Shame on you.

DO NOT SIGN UO TO THIS COMPANY EVER YOUVE BEEN WARNED!!!!!!!The ordeal continues after resolving the previous issues of payment and poor customer service and lack of accountability. Today they found a charge of $108 dollars not when I told this company I was leaving and ask wat happens if I leave absolutely no mention of having to buy the modem. Then spoke with a complaint person about the bad review I left on here resolved my issue in hope I would remove my previous review (not happening). After 10-12 days with the new company tangerine has billed me for the modem I say if you don't disclose this information when I left then that is a company mistake that needs to be absorbed by the company they can't just find the charge 12days after you leave this is the stuff this company pulls all the time. DO NOT EVER SIGN UP TO THIS COMPANY YOU WILL REGRET EVERY MINUTE AND A FEW AFTER YOU LEAVE 😡😡😡😡😡😡😡😡😡.