Our phones had been down for 2 days and we were really stressed! After initially telling us that it was Grandstream/hardware issue, Spintel representatives Adrien and then especially Arnel were supers... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mel from SPINTEL support handle my query. my NBN initially had no Internet and 4G couldn’t access the Internet. as both were not working Mel stepped through it all. We were able to resolve the NBN but... See more
Company replied
DEBORAH is a champion. No doubt about it. I'm an 81yr old person who isn't the smartest with technology & Deborah was patient with all my questions which was appreciated so very much. It isn't easy... See more
Company replied
Spintel had the best phone/chat customer service of any company I’ve ever dealt with. I’ve never waited more than 30 seconds to get through to a human and the staff always go above and beyond to resol... See more
Company replied
Company details
- Internet Service Provider
- also in
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About SpinTel
Written by the company
SpinTel is a proudly Australian-owned telecommunications provider, helping Australians stay connected since 1996. We deliver reliable and affordable services to residential and business customers across Australia, including NBN broadband, 5G Home Internet, mobile plans, home phone, VoIP, and business connectivity solutions.
Our mission is simple: to deliver great value, dependable services, and exceptional customer support.
At SpinTel, we believe staying connected should be straightforward, affordable, and supported by a team that genuinely cares.
As technology continues to evolve, SpinTel remains committed to delivering competitive pricing, reliable services, and a positive customer experience. Whether you're working from home, streaming your favourite entertainment, running a business, or keeping in touch with family and friends, we're here to help you stay connected with confidence.
OUR BRAND PROMISE
Written by the company
- We know what it takes to stay in touch
- At SpinTel, we believe staying in touch should be simple, reliable, and stress-free. Our plans will always be simple, our service great, and you'll find it easy to get the help you need when you need it.
Contact info
PO Box Q1106, QUEEN VICTORIA BUILDING, 2000, SYDNEY, Australia
- 13 22 10
- spintel.net.au
4.7
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 39% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very knowledgeable and helpful
Very knowledgeable and helpful. Got me connected quickly.
5 November 2026
Unprompted review
JR was very polite and helpful
JR was very polite and helpful. Resolved my issue with no problems 👍
5 November 2026
Unprompted review
Rolly was very helpful
Rolly was very helpful. Thank you, Spintel for your customer service.
5 November 2026
Unprompted review
The lady that helped me was fantastic…
The lady that helped me was fantastic so grateful didnt stop until she solved my problem - her name was Rolly thx a million
5 November 2026
Unprompted review
Half the price!
So far so good moving from Optus to SpinTel - same carriers but over 50% cheaper! Online chat service has been great to help me get it all sorted out. Thanks to Donna!
5 November 2026
Unprompted review
Friendly and helpful staff
Friendly and helpful staff . Can't fault.
5 November 2026
Unprompted review
Prompt service
Prompt service, fixed my query without a run around.
Harnie was very helpful, didnt try to upsell me, and just got to the point of answering questions.
5 November 2026
Unprompted review
Reply from SpinTel
Hi Michael,
Thanks so much for sharing your experience! We're delighted to hear Harnie provided prompt, straightforward support and resolved your query without any fuss. It's great to know you felt listened to and received the answers you needed without unnecessary upselling.
We'll be sure to pass your lovely feedback on to Harnie. Your kind words mean a lot to our team!
Kind Regards,
SpinTel
I just want to port my home phone…
I just want to port my home phone number to Spin Tel and have some troubles Airs is the staff help me a lot.
5 November 2026
Unprompted review
Reply from SpinTel
Hi Alan,
Thank you for sharing your feedback! We're glad Airs was able to assist you with porting your home phone number to SpinTel and make the process easier. We understand that getting everything sorted can sometimes be challenging, so it's lovely to hear you received the support you needed.
We'll be sure to pass your kind words on to Airs. Thank you for choosing SpinTel!
Kind Regards,
SpinTel
Reply from SpinTel
Hi Susy,
Thanks so much for your lovely feedback! We're glad to hear Xyra was quick to respond and provided helpful support. It's always wonderful to know our team has made a positive difference to your experience.
We'll be sure to pass your kind words on to Xyra. She'll really appreciate it!
Kind Regards,
SpinTel
The Spintel website works well
The Spintel website works well, the chatbot was helpful, and the human assistant 'Carol' was patient and stayed online with me to ensure my number was ported over in a trouble free manner and within minutes. When I objected to disclosing my personal pin (due to concerns about online fraud), she found another way to identify me. This was helpful and reassuring.
5 November 2026
Unprompted review
Reply from SpinTel
Hi Liam,
Thank you for taking the time to share such thoughtful feedback! We're delighted to hear you found our website and chatbot helpful, and that Carol made your number transfer smooth and hassle-free.
It's especially lovely to hear that Carol took the time to understand your privacy concerns and found another way to verify your identity. We understand how important it is to feel safe and comfortable when sharing personal information, and we're glad she made you feel reassured throughout the process.
We'll be sure to pass your kind words on to Carol. Thank you for choosing SpinTel!
Kind Regards,
SpinTel
Deborah
Deborah stayed on a call for quite a while to diagnose my modem issues following nbn fttp connection
We got it going in the end however the connection is still not working as it should
4 November 2026
Unprompted review
Reply from SpinTel
Hi Patrick,
Thank you for sharing your experience. We're glad Deborah took the time to work through the modem issues with you and stayed on the call to help get things connected. However, we're sorry to hear the connection still isn't working as it should.
We'd love the opportunity to help you get this sorted. Our technical support team is available by phone or chat through SpinTel Contact Us (https://www.spintel.net.au/contact).
**Our support hours are:**
- Monday to Friday: 8am–6pm AEST
- Saturday and Sunday: 9am–5pm AEST (Chat only)
We appreciate your patience and hope we can get your connection working as it should soon.
Kind Regards,
SpinTel
Donnalyn has spent a significant amount…
Donnalyn has spent a significant amount of time and effort to help me log into my account. Her effort was very much appreciated. A.W. Steve Nadudvary
4 November 2026
Unprompted review
Reply from SpinTel
Hi Steve,
Thank you for sharing your experience! We're so pleased to hear Donnalyn took the time and care to help you access your account. We understand how important it is to have things working smoothly, and it's lovely to know her patience and effort made a difference.
We'll be sure to pass your appreciation on to Donnalyn. She'll be delighted to hear your feedback!
Kind Regards,
SpinTel
Donna was very helpful
Donna was very helpful, described everyrhing perfectly and made the whole process super easy!
4 November 2026
Unprompted review
Reply from SpinTel
Hi Charlotte,
Thank you for your lovely feedback! We're so pleased to hear Donna was helpful, explained everything clearly and made the whole process easy for you. It's always wonderful to know our team has made a positive difference to a customer's experience.
We'll be sure to share your kind words with Donna. She'll really appreciate it!
Kind Regards,
SpinTel
Prompt response
Prompt response, clear and concise information provided by Spintel team member Donna. Thank you!
4 November 2026
Unprompted review
Reply from SpinTel
Hi Fred,
Thank you for taking the time to share your experience! It's wonderful to hear Donna was so prompt and provided clear, helpful information. We'll be sure to pass your lovely feedback on to her – she'll be delighted to know she made your experience a positive one.
We really appreciate your support!
Kind Regards,
SpinTel
Great service
4 November 2026
Unprompted review
Reply from SpinTel
Hi Aranan,
Thanks for your feedback! We're delighted to hear you had a great experience with SpinTel. We appreciate you taking the time to share your kind words.
Kind Regards,
SpinTel
Reply from SpinTel
Hi Oliver,
Thanks so much for your lovely feedback! We're delighted to hear JR provided excellent customer support and made your experience a positive one.
We'll be sure to pass your kind words on to JR. He'll really appreciate the recognition!
Kind Regards,
SpinTel
Reply from SpinTel
Hi Vinh,
Thank you for your kind feedback! We're glad to hear you had a positive experience with our team. It's always lovely to know our friendly attitude and willingness to help made a difference.
We truly appreciate your support!
Kind Regards,
SpinTel
'Cara' the team member who helped me…
'Cara' the team member who helped me set up wifi and modem made it seem effortless and such a breeze! No hassle whatsoever. What a credit to the organisation. Highly recommend Cara as a team member!
4 November 2026
Unprompted review
Reply from SpinTel
Hi Jm,
Thank you so much for your wonderful feedback! We're thrilled to hear Cara made setting up your Wi-Fi and modem such an easy and hassle-free experience. It's lovely to know her guidance made everything feel effortless.
We'll be sure to share your kind words with Cara. She'll be delighted to know her efforts made such a great impression!
Thanks again for recommending SpinTel and for your support!
Kind Regards,
SpinTel
Cara was very helpful and made the…
Cara was very helpful and made the process super easy and straightforward
4 November 2026
Unprompted review
Reply from SpinTel
Hi Luke,
Thanks so much for your lovely feedback! We're delighted to hear Cara made the process easy and straightforward for you. It's always great to know our team makes things simple and stress-free for our customers.
We'll be sure to pass your kind words on to Cara. She'll really appreciate it!
Kind Regards,
SpinTel
Maecreana is Very polite and…
Maecreana is Very polite and informative.
4 November 2026
Unprompted review
Reply from SpinTel
Hi Ron,
Thank you for your kind feedback! We're so pleased to hear that Maecrena was polite, informative and helpful throughout your interaction. We'll be sure to pass your lovely comments on to her. She'll be delighted to know her efforts are appreciated!
Kind Regards,
SpinTel
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.