tax2u.co.uk Reviews 

8,975
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 246 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being incredibly patient and helpful, making complex tax matters much easier to navigate and manage successfully. Consumers consistently note that professional responses are prompt, guidance is thorough, and communication remains completely clear from the very beginning to the end. However, some people mentioned frustrating processing delays along with unexpected fees or unwanted subscription charges on their accounts. A few other people also experienced communication hurdles and felt unsupported when dealing with their official tax applications and documentation. Reviewers occasionally noted that resolutions took longer than expected to finalize.

What people talk about most

Service

Clients share satisfaction and positive opinions on service, describing the process as stress-free and... See more

Staff

Consumers find staff to be positive, professional, and exceptionally helpful when dealing with taxes.... See more

User experience

Users describe positive interactions with user experience, finding the platform seamless, straightforward,... See more

Customer service

Customers had positive experiences with customer service, consistently praising the helpful, friendly, and... See more

Response time

Customers consistently note positive experiences with response time, highlighting swift email replies and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you, I really appreciate that. I especially like that when I upload my documents, you clearly tell me what is accepted and what is not. If something doesn’t match the requirements, you don’t a... See more

Company replied

Rated 5 out of 5 stars

Firstly I didn’t know anything about tax returns and how self assessment works, I was previously employed by employers who did my taxes. When I was not working anymore, I thought I didn’t have to do a... See more

Rated 5 out of 5 stars

Your responses are prompt But I think I will need to talk to one of your team members responsible for my UTR application because I really need some bits of clarification it’s very important my num... See more

Rated 5 out of 5 stars

Although the HMRC details seem to be daunting, it was quite easy to navigate the online application. There was a error in my email address and this took a long time to identify with HMRC, but once t... See more


4.7

Excellent

TrustScore 4.5 out of 5

9K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 41% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(8,975)

225 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good very eazy

Very good very eazy

25 May 2026
tax2u.co.uk logo

Reply from tax2u.co.uk

Thank you for your wonderful review and perfect rating. Knowing that we met your expectations is incredibly rewarding for our team. We truly appreciate your trust and look forward to helping you again.

Warm regards,
Tax2u Customer Support

Rated 5 out of 5 stars

Highly recommend Tax2u

Highly recommend Tax2u. Antonella and team were great! Really happy with the service as they make submitting a tax return so easy. From Deirdre a repeat customer who will definitely be using them again in the future

28 May 2026
tax2u.co.uk logo

Reply from tax2u.co.uk

Thank you so much for your fantastic 5-star review! We're delighted to know you had such a positive experience with our team. Your support and recommendation mean a great deal to us, and we look forward to assisting you again in the future.

Kind regards,
Tax2u Customer Support

Rated 5 out of 5 stars

Been using them for a no of yrs allways…

Been using them for a no of yrs allways good
Tha ks

22 May 2026
tax2u.co.uk logo

Reply from tax2u.co.uk

Thank you so much for your fantastic 5-star review! We're delighted to know you had such a positive experience with our team. Your support means a great deal to us, and we look forward to assisting you again in the future.

Kind regards,
Tax2u Customer Support

Rated 5 out of 5 stars

I am recommending to anyone Antonela

I am recommending to anyone Antonela. Always quick replied any of my questions and did such a great service.

19 May 2026
tax2u.co.uk logo

Reply from tax2u.co.uk

Thank you for your excellent feedback! We're delighted that you enjoyed your experience with us. Your kind words inspire us to continue delivering the highest level of service.

Kind regards,
Tax2u Customer Support

Rated 5 out of 5 stars

Very easy to communicate with advisor

Very easy to communicate with advisor. Easy process carried out professionally and in a timely manner. Would recommend.

15 May 2026
tax2u.co.uk logo

Reply from tax2u.co.uk

Thank you for your wonderful review and perfect rating. Knowing that we met your expectations is incredibly rewarding for our team. We truly appreciate your trust and look forward to helping you again.

Warm regards,
Tax2u Customer Support

Rated 4 out of 5 stars

Good service but a lot of back n fourth…

Good service but a lot of back n fourth conversation , very good staff and easy to use service

14 May 2026
tax2u.co.uk logo

Reply from tax2u.co.uk

Thank you for your feedback. We're delighted to hear you had a positive experience with us. Your recommendation is greatly appreciated, and we hope to assist you again in the future.

Sincerely,
Tax2u Customer Support

Rated 5 out of 5 stars

I had a great experience with Tax2u⁠�

I had a great experience with Tax2u⁠�. Everything was clear and fast from start to finish. Whenever I needed help, they were very helpful and responded quickly. The whole process was smooth and stress-free. Highly recommended!

11 May 2026
tax2u.co.uk logo

Reply from tax2u.co.uk

Thank you for your excellent feedback! We're delighted that you enjoyed your experience with us. Your kind words inspire us to continue delivering the highest level of service.

Kind regards,
Tax2u Customer Support

Rated 5 out of 5 stars

So far so good

So far so good. I paid a one off discounted fee of £72 for the tax service UTR processing and a years worth of accountancy help as I'm just starting out as self employed... Fingers crossed it all goes swimmingly and I can continue to use the service....

30 April 2026

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