TopRC.nl Reviews 

Bought an RC Boat for our son, specifically for our summer vacation. Boat turned out to be defective, which was clear at first use. Sent it back requesting a refund (within two weeks), and (importantly) included a video showcasing exactly what the defect was.

They flat-out refused and were horribly rude on the phone. It has been weeks, our son ended up without a boat on vacation and they are still refusing a refund claiming "we tested the boat and found no defects." (Repeatedly ignoring our response that the video showcasing the defect is in their posession).

They are now offering to exchange it for a different product, but because the boat is "severely damaged" there would be a significant deduction price-wise. Can't have your cake and eat it too, lads, you found no defects but it was severely damaged?

We feel scammed and will never buy from this store again. Low-quality products and even worse customer service.

Edit after their reply: we sent them a video showing exactly what was defective after only using the boat once. It was clear as day the boat wasn't functioning properly. Their response is not truthful and, most importantly, not in line with Dutch consumer law, which states a seller is obliged to prove the product was functioning properly at the time of delivery. Our video shows it was not. Their claim it didn't show up in their tests after we sent it back does nothing to negate that argument and yet, they are refusing to do anything.

They have since sent us an email saying they will send us our defective boat and refuse to communicate further, which confirms the last sentence of my review.

On 6 May, I ordered 15 propellers, supposedly they were in stock.
I received an e-mail written in a very confusing way. I think it is kind of an automatic e-mail written by a computer program. I kind of understood that the order was not all in stock, and I have to wait 3 to 7 days. After two weeks, I contacted the website, and they agreed to send me 13 propellers and later the rest. Three days later I received 11 propellers.

Sending a client an automatic e-mail design for "not-in-stock products" indicates that usually the stock on the website is not up to date. And I think it's a very poor way to treat a client. Actually nowadays (many weeks later) the propellers still appear in stock on the website.
Now I am almost sure I am not getting the 4 propellers that they owed me. I also give up on trying to contact them, I think it is pointless for such a little amount of money.

This is not a reliable website !
Stock is misleading. Very poor and unprofessional after-sales treatment. "Don't care" attitude after you have paid. Don't receive what you ordered.
Avoid !

I want to remark:

On the website, the product in question (Volantex - Propeller 2.5" Aperture 1mm 761-2) has been available and in stock all this time, even today still is.

Stock is misleading !

Really good service! Great shop, awesome people!

Good lads nice big shop i will defo b bk to visit an b buying stuff from them in future an ill defo b bk as I love the country aswell an I allways travel to Amsterdam if your in to rc it's a must go to place

Amazing store, very specialized personnel.
Contact and client support I must say I am a very satisfied client.
One of my cars had an issue while in warranty and was solved very quickly

We had a problem with the accu package of a RC car. But after mail contact they sund, without any problem, a new accu package.

Very good service!

The website says IN STOCK, they sell you the product then they tell you it's 2 weeks delivery time. AVOID AVOID AVOID

I bought a Traxxas Rustler VXL from this shop and unfortunately had a very disappointing experience with their warranty support.

After only light use, the servo gears failed. This is a well-known weak point of the Rustler, but instead of acknowledging this or offering a fair solution, the shop claimed the car had suffered a “significant impact” — even though the car shows only minor scratches from normal driving. The Rustler is otherwise a very solid car, and I am happy with it, but the refusal to support me on such a cheap and common issue (a part worth around €5) shows a lack of customer care.

I even offered to pay the difference for an upgraded metal gear set, but this was dismissed. In the end, I had to buy the replacement elsewhere. For such a small cost, the shop could have easily shown good will and earned a loyal customer. Instead, I’m left with the impression that warranty here is only honored in theory, not in practice.

I will be looking to other suppliers for parts and upgrades in the future, and I share this review so that others are aware of what to expect.

Do not buy online ! I'm from Belgium. I've bought a buggy in July this year, quickly sent by their team but never received after a delivery problem with PostNL. So I e-mailed TopRC (a lot) in a very positive and comprehensive way also because the answer received by PostNL (It is TopRC's job to handle this kind of situation and not mine, I'm even not allowed to get any information as receiver by Post NL) and also because the parcels were insured = nothing. I called them also a few times = nothing. 4 months later I decided to send them a formal letter in 3 languages and all the details, asking them to reply something and come back with a solution = nothing ! Unbelievable. I've lost 420 euro. It may be just a car but it's really unfair. I think I'v been very positive, patient and respectful with TopRC and I still remain open to find a solution with them, but regarding the situation I'm not sure they're professional and commercial enough to manage a solution.

I bought an RC helicopter in August, and unfortunately it arrived defective — no big deal, I thought, these things can happen. I returned it to the shop on August 27th, expecting a quick solution. Instead, they refused to refund me and said they would send it to their supplier for inspection. I tried to stay patient, but it’s been weeks and I still haven’t received either my money back or the helicopter. At this point I’m really disappointed with how they handled the situation.

last update: I'm changing my review because after 2 months they send me a new one and everything went good in the end

Hello, I bought shock absorbers from this seller last weekend, and they turned out to be 5mm too small, so I went back to the store to return them. I paid cash for them, so I expected a refund. The store uses illegal practices of giving customers a bonus card instead of physical cash. They refused to refund my money, and only the bonus card was considered, which I disagree with and is illegal. Beware of these scammers, because they refuse to refund your money at all costs. Never shop at this fraudulent store again, beware of their practices!

Terrible customer service. They expected me to jump through many hoops in order to fix the problem they caused themselves. As an excuse they said the system won't allow it any other way.

Hello, I bought a product and I was not allowed to try it to see how it works in the store. When I got home I was very disappointed with its quality. I should mention that the product was unsealed at the store and could have easily been tried. I am disappointed because I consider it a scam to sell the product. As far as I remember it cannot be returned. I should mention that I bought 2 products of the same type so that I could play with my son and now I have 2 pieces of garbage that I cannot use just for the simple fact that I was not allowed to try it to see if it is what I wanted. Thank you

I placed an online order on the 9th November. In the website it was indicated that the delivery would take 4 to 7 days. I ended up receiving the order on the 23rd November, 2 weeks after I made the order. During this time the only indication in the order page was that the order was going to be "delivered next week".
On the good side, I sent an email to enquiry about my order and got a response on the same day.

He told me everything i need to know and more. He gave me a good Suggestion and i dont regret anything

An unreliable company that will not give your money back on returns

Excellent service and advice, helpful with questions and showing examples to customers if possible. Friendly good staff.

Very nice place, available parking just in front of the store. Various replacement parts. Employees were polite and helpful they took the time to explain and discuss various subjects around my RC-Car. Overall 10 out of 10