Tnt Express 

Arrogant, sends unreasonable bills even if TNT itself makes mistakes. Customer service not existing. My company lost a lot of money on TNT. Can NOT recommend.

DISASTER ! DO NOT USE !
Parcel stuck in local transit (Malmoe Sweden).
They clame (lies) that they have tried to deliver.
Answers (sometimes) telephone after more the 30 min waiting.
Do not answer web inquiry or emails.
Shitcompany that consumes your time and energy.
NEVER AGAIN / :-( 8111 308 65

This company marked my package as delivered but I never received my package. They are thieves.

Shady invoicing practices by TNT/FedEx! Shady invoices of huge amounts sent to both the sender and the recipient of the FedEx shipment weeks and months after the shipment is delivered! TNT works for FedEx and threatens to send for collections if the SHADY and LARGE invoices are not paid via a bank wire into their shady bank account. This shady invoices originate from the "legitimate" TNT/FedEx. They are not some kind of fakers or impersonators! This is a SHADY global operation executed in many countries by the masterminds at FedEx and their newly acquired shady TNT Express. Don't walk! Run! After 30 years doing business with FedEx, I quit!

Terrible service. No-one answers emails, automated phone options, no chance of speaking to anyone. Paid 43euros for a parcel in February and still not received it. Gone to 'disputes' apparently and it's impossible to speak to anyone. Unacceptable.

Nobody answers the phone - just get cut off. Nobody replies to email. Invoices sent to wrong address then forwarded to debt collection agency - appalling service, do not use.

Just wanted to put a positive review amongst all the negative ones just to give people a glimmer of hope. My son had passport appointment on Tuesday in Newport told them and showed them he had flight booked for this coming Monday and yesterday we tracked the passport which said it would be delivered today. I didn’t dare get excited but this morning at 830am it dropped through the door. I opened the door and told the TNT man I loved him !!

The services in India are getting worse - you cannot connect to anyone for your pickup or deliveries except for their customer care number which never connects and if you are lucky enough, you will get someone online after 1/2 hour, pick up has been assigned to third parties and it takes 3 days for the pick up.

No use continuing with TNT anymore.

Absolutely trash service. I booked a redelivery and stayed at home all day to wait for this as it was a very important document, only to get an email to say they’ve not been able to deliver my parcel. No one rang my doorbell or phoned me. Took more than an hour to get through to customer service, they couldn’t track my driver or give me the phone number of the driver. No other remedies given. 0 stars.

This used to be a reliable and quick service. It isn't anymore.

More expensive than most, bit you don't mind paying for a reliable service. It isn't anymore.

1 hour waits to be connected to customer service, who just read the tracking details.

4 days to get a response to an email. Parcel is "at the local depot" but requires a further 7-10 days to get to customer.

No urgency. No desire to fix problems.

Sadly this now the 2nd delivery in a row where this has been the case.

Looking for a superior service to Fed Ex/TNT.

Save yourself time and money and use an alternative.

I booked next day collection and delivery for my parcel 3 times and 3 times TNT failed to provide the service. There is no possibility of speaking to anyone concerned with customer service. The chatbox just suggested I should cancel or book again. I paid in advance, but wasted more than a week waiting for a service while TNT had my money.

Parcel lost and overcharged. This supposed to be a Christmas present for my family. It left at the beginning of the December and it arrived at destination at the beginning of January although I paid for an express shipping with eta 16 Dec. After losing it for weeks, they finally found it in the Christmas Eve and immediately shipped. At destination I was asked to pay one more time for the weight of the parcel because somewhere in the TNT warehouses they lost my initial label with 5kg and replaced it with another one with 250gr! Thank God I kept my invoices and manifests so I can prove it because another headache started when they tried to rip me off at destination for those 5kg. Not to mention that I had to pay custom taxes for the Christmas gift (although I paid taxes as a final consumer when I bought it too).
TNT / FedEx, you ruined my Christmas present and you ripped me off!!!

No customer service unless you create an account which is impossible on this piece of crap website, It keeps telling me I either have to add the landcode which already has been filled in or I have signs that aren't allowed in my name which is "Noa"

My package with value of over 5000€ has been stuck in transit now for over a week and no updates at all.

We paid over 400€ for shipping.

Worst company ever, stay away from TNT

If i could give 0 stars I would, they have had my daughters passport for 12 days without sending out or making contact with us.

We paid the home office for a 7 day delivery service which they honoured until it got to TNT.

Awful service!!!

This is the worst experience I have had with a delivery service - after approx. 30 calls spread over a 2 week period I still do not have the item I ordered. Everytime I spoke to a representative I got a different set on information which where all conflicting and incorrect. Avoid TnT Express at ALL Costs!!!!

No one to speak to about poor service. My delivery driver didn’t even get out of his vehicle before recording a failed delivery. I watched him photograph my building through the passenger side window then drive away. My written complaint has not been answered and the telephone service is a robot. Royal Mail could have delivered my passport without this hassle.

TNT is the worst delivery I ever seen in London. N stll I’m waiting for passport delivery 🤬 if they can’t delivery atlest tell to pick up…. But customer service is like I’m sorry sir we r stll dealing 🤬🤬🤬

Find a better Courier
TNT/FedEx the new name for Hemes, Poor service mislaid items never delivered on time. Blame everyone else but themselves. We have stopped our suppliers using them. Worst couriers I have ever known including Hermes

Shipment 307773453 was sent from Latvia to Egypt on 7 April. Customer Service didn't respond to any of my E-mails and if they pick up the phone they, on numerous occasions, disconnected the call after asking me to wait please.

This is absolutely rubbish courier company! Its going to 1 month the document of my daughter never receive it yet! 1 star is not enough! I will rate them -10 star! This is so rubbish company! And the operators so rude! Unprofessional people. How i wish this company will shut down soon!