I ordered a phone case and I never received a confirmation email (even though the payment went through). When I checked the website to find out why, it said that my account had been suspended and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Phone cases with ❤️ From Paris 🇨🇵 to 🌍 Online shop 24/7 www.woopcase.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had to wait over 2 months for a phone cover. Initially the wrong cover was delivered to me and when I complained to woopcase, they were initially helpful, assuring me the correct phone case had been shipped to me. However, I then had to wait a long time and when I contacted support again to complain for the wait times, my mails were ignored. I have just today (24 August) received my phone case, having placed the order on 22nd June. I fine it unacceptable and unsatisfactory to not receive some sort of compensation for having to wait over 2 months for a simple, non-personalised phone case. Would not recommend service and will not use again.
Having ordered a customised case for my phone, it arrived and was slightly too small. I emailed the sellers "Woopcase" and 2 people emailed me back with apologies and refunded my money promptly. Then, arrived a lady called "Julie Riviera". Julie apologised once again and said if they made a slightly larger one, she'd send it - It arrived today, and I couldn't be happier - a treat to deal with her and the company - 5 stars :-)
They are really fantastic, I love them! Super personalized
I’m really happy with my Woopcase phone case! The quality exceeded my expectations, the design looks exactly like the pictures, and it fits my phone perfectly. The case feels sturdy and offers great protection without being too bulky. The ordering process was easy, and my package arrived in good condition. I would definitely recommend Woopcase to anyone looking for a stylish and high-quality phone case!
After several days of use, I can say that I'm really satisfied with this iPhone 17 Pro case. It fits the phone perfectly, the buttons are comfortable to press, and the MagSafe works flawlessly. Furthermore, the material offers an excellent grip and does not easily retain fingerprints. If you're looking for a stylish, durable, and practical case for everyday use, this is definitely an excellent choice. I would definitely buy it again.
A horrible experience. They almost never respond, and when they do, it can take up to a week. Their customer service is absolutely terrible. It has been a month since I ordered my phone case, and it still hasn’t arrived. They haven’t even refunded my money. I have already reported them to the police.
They are a bunch of scammers. I di not recomand.
Reply from Woopcase
Accessori per cellulari favolosi unici davvero belle le sue cover resistenti è molto molto particolari favolosi
I had a great experience with this company. The ordering process was simple, the delivery was fast, and the product arrived exactly as described. Everything was well organized, and I'm very satisfied with the quality and service. I would recommend this company to others.
Great experience wonderful products and fast shipping
Beautiful cover excellent protection bright colors delivery on time very reliable site and team available
I am absolutely in love with my new Woopcase! The design looks fabulous, and it makes my iPhone 17 Pro Max feel hyper-protected against any drops. I can genuinely say these are the best cases I’ve ever used. I will definitely buy more!
I am really grateful with this company as they give great offers to their costumers!
Also they have a huge amount of different and creative designs for all phones brand. I totally recomend you buy a phone case with them!
It was incredible the case were beautiful my gf was really happy and I am too
The service was really fast and the result of the product was perfect!
I would definitely recommend woopcase!!
Great quality product, fast shipping, and excellent customer service. Very satisfied with my purchase and would definitely recommend Woopcase!
I ordered a simple single colour phone case and it arrived quickly and was very vibrant and beautiful. They also had a buy 2 and get 1 free special going on which I thought was very nice for the price.
A brand that I love so much, it has some amazing cases, I especially love the quality of the product
I’m disappointed with my phone case for several reasons. First, I paid extra to make sure the case would arrive by a specific date, but it was delivered one day late. After unpacking it, I also noticed visible dents on the surface when held under the light.
Because of this, I wanted to return the case and make use of my right of withdrawal within the stated 14-day period. However, since the case was customized with my own photos, the company refused the return.
I was then offered a voucher for another case and free shipping if I left a review. I appreciate the gesture, but I still wanted to share my honest experience.
Reply from Woopcase
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.