Woopcase Reviews 

719
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers had a great experience with this company. Customers frequently share that they truly love the wide variety of creative designs available and find the phone cases to be exceptionally durable and of high quality. Many consumers also mention that the online ordering process is simple and smooth, while standard shipments generally tend to arrive very quickly. Though some customers experienced frustrating delivery delays with their orders, noting that packages took a very long time to finally arrive at their homes. A few people also reported problematic issues concerning missing tracking information, website communication, and unexpected order cancellations.

What people talk about most

Product

People report positive experiences with product, noting that the phone cases are stylish, durable, and offer... See more

Quality

Users describe positive interactions with quality, consistently praising the stylish design and durable... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that packages arrive on time, quickly, and... See more

Order

Customers consistently note ambiguous experiences with order processes, highlighting a significant split in... See more

Website

Reviewers highlight ambiguous aspects of website usage and policies. Some consumers appreciate the ease of... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I ordered a phone case and I never received a confirmation email (even though the payment went through). When I checked the website to find out why, it said that my account had been suspended and... See more

Company replied

Rated 5 out of 5 stars

Very good products, il bought 3 case, one for Samsung S23 Ultra, one for iPhone 17 Pro Max and one for OnePlus 9, case suits very well, print il very good quality, i recommend this! Très bons produit... See more

Company replied

Rated 5 out of 5 stars

First of all, I want to say that the case I received is absolutely beautiful--even better than it looks on the website. I would (and will) definitely order another, and will recommend Woopcase to m... See more


Company details

  1. Cell Phone Accessory Store

Written by the company

Phone cases with ❤️ From Paris 🇨🇵 to 🌍 Online shop 24/7 www.woopcase.com


Contact info

3.9

Great

TrustScore 4 out of 5

719 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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3.9

All reviews

(719)

184 reviews in the last 12 months

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Rated 1 out of 5 stars

Had to wait over 2 months for a phone…

Had to wait over 2 months for a phone cover. Initially the wrong cover was delivered to me and when I complained to woopcase, they were initially helpful, assuring me the correct phone case had been shipped to me. However, I then had to wait a long time and when I contacted support again to complain for the wait times, my mails were ignored. I have just today (24 August) received my phone case, having placed the order on 22nd June. I fine it unacceptable and unsatisfactory to not receive some sort of compensation for having to wait over 2 months for a simple, non-personalised phone case. Would not recommend service and will not use again.

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Case too small but pleasently surprised.

Having ordered a customised case for my phone, it arrived and was slightly too small. I emailed the sellers "Woopcase" and 2 people emailed me back with apologies and refunded my money promptly. Then, arrived a lady called "Julie Riviera". Julie apologised once again and said if they made a slightly larger one, she'd send it - It arrived today, and I couldn't be happier - a treat to deal with her and the company - 5 stars :-)

31 July 2026
Unprompted review
Rated 5 out of 5 stars

I’m really happy with my Woopcase phone…

I’m really happy with my Woopcase phone case! The quality exceeded my expectations, the design looks exactly like the pictures, and it fits my phone perfectly. The case feels sturdy and offers great protection without being too bulky. The ordering process was easy, and my package arrived in good condition. I would definitely recommend Woopcase to anyone looking for a stylish and high-quality phone case!

24 July 2026
Unprompted review
Rated 5 out of 5 stars

After several days of use

After several days of use, I can say that I'm really satisfied with this iPhone 17 Pro case. It fits the phone perfectly, the buttons are comfortable to press, and the MagSafe works flawlessly. Furthermore, the material offers an excellent grip and does not easily retain fingerprints. If you're looking for a stylish, durable, and practical case for everyday use, this is definitely an excellent choice. I would definitely buy it again.

23 July 2026
Unprompted review
Rated 1 out of 5 stars

A horrible experience

A horrible experience. They almost never respond, and when they do, it can take up to a week. Their customer service is absolutely terrible. It has been a month since I ordered my phone case, and it still hasn’t arrived. They haven’t even refunded my money. I have already reported them to the police.

They are a bunch of scammers. I di not recomand.

30 June 2026
Unprompted review
Woopcase logo

Reply from Woopcase

Hello Julian,

We would like to help you resolve the issues you are experiencing.

Please send us an email at hello@woopcase.com using the email address of the purchaser of the order. Our team will be happy to assist you.

Rated 5 out of 5 stars

Excellent service and great quality

I had a great experience with this company. The ordering process was simple, the delivery was fast, and the product arrived exactly as described. Everything was well organized, and I'm very satisfied with the quality and service. I would recommend this company to others.

12 July 2026
Unprompted review
Rated 5 out of 5 stars

I love these covers

Beautiful cover excellent protection bright colors delivery on time very reliable site and team available

25 June 2026
Unprompted review
Rated 5 out of 5 stars

The best cases I have ever tried!

I am absolutely in love with my new Woopcase! The design looks fabulous, and it makes my iPhone 17 Pro Max feel hyper-protected against any drops. I can genuinely say these are the best cases I’ve ever used. I will definitely buy more!

11 July 2026
Unprompted review
Rated 1 out of 5 stars

I’m disappointed with my phone case for…

I’m disappointed with my phone case for several reasons. First, I paid extra to make sure the case would arrive by a specific date, but it was delivered one day late. After unpacking it, I also noticed visible dents on the surface when held under the light.

Because of this, I wanted to return the case and make use of my right of withdrawal within the stated 14-day period. However, since the case was customized with my own photos, the company refused the return.

I was then offered a voucher for another case and free shipping if I left a review. I appreciate the gesture, but I still wanted to share my honest experience.

7 May 2026
Unprompted review
Woopcase logo

Reply from Woopcase

Hello,

We would like to help you resolve the issues you are experiencing.

Please send us an email at hello@woopcase.com using the email address of the purchaser of the order. Our team will be happy to assist you.

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