I has difficulty with a part which was ordered. I ordered the wrong part as many variations were possible and my mechanic didn't know which to order. Unfortunately my mechanic fell ill and the part ly... See more
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See what reviewers are saying
A truly fantastic store. The spare parts are a perfect match for my car. Occasionally, some parts don't fit, but the store owners are very flexible and ready to help. I personally have returned many p... See more
Agreed with previous comments on next day delivery being a total lie. Ordered for 1.000 euro's here because of their quick delivery clearly written at the product page. When we found out the delay w... See more
Company replied
I ordered there because they had the best deal and good reviews. One of my article came damaged, I got a return bon within an hour on a Saturday! On Tuesday I got a voucher for the amount of the a... See more
Company details
- Auto Parts Store
- Auto Accessories Wholesaler
- Brake Shop
- Car Accessories Store
- Car Battery Store
- Tuning Automobile
Written by the company
Winparts is dé online auto onderdelen specialist van Europa. Met ons ruime assortiment doen wij er alles aan om zoveel mogelijk mensen met hun voertuig in beweging te houden. Dagelijks houden wij ons bezig met het uitbreiden van ons assortiment zodat we nog meer kunnen bieden aan de klant. Doordat we vrijwel alle werkzaamheden in house uitvoeren, kunnen wij een snelle levering garanderen. Daarnaast hebben wij een deskundige helpdesk die u graag helpt met al uw vragen. Bij Winparts geloven we dat kwaliteit en toegankelijkheid hand in hand kunnen gaan. Daarom zetten wij ons in voor betrouwbare auto onderdelen voor een betaalbare prijs. Naast originele auto-onderdelen bieden wij ook zogeheten aftermarket-onderdelen, equiparts en producten van ons eigen huismerk, Winparts GO!. Ontdek zelf het gemak van hoogwaardige auto onderdelen voor een betaalbare prijs bij Winparts!
Contact info
Winschoterdiep 70, 9723 AB, Groningen, Netherlands
- 085 070 5200
- klantenservice@winparts.nl
- www.winparts.nl
4.1
Great
31K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My experience was very good
My experience was very good, because here you can find almost every single part or sensor for your car
23 December 2025
Unprompted review
Reply from Winparts.nl
Dear Seyfullah,
Thank you for your message. I'm sorry to hear you haven't received your order yet.
Unfortunately, delays can occur. You can track your parcel via your account on our website or using the track and trace link you received from the delivery company.
If you have any questions about the delivery of your parcel, please feel free to reach out to our customer service. We'd love to help you further!
Kind regards,
Tim
Fast delivery, fair price
Fast delivery. Good quality product for a fair price.
10 December 2025
Unprompted review
Prices and delivery are pleasing.
A convenient app for choosing Avito parts, great prices, and two-day delivery. Thank you very much.
10 December 2025
Unprompted review
failing costumer service
Ask if they can resend the package after it was lost at PostNL. If they agree, they'll send an email stating it will be credited. Don't offer to resend it in that case. And don't promise fast delivery if you can't keep it. The package was sent after the promised arrival date...
8-12-2025; It's understandable that credit is faster, but don't offer to resend the item... This is giving me a lot of more work. So I won't recomment ordering with this company.
4 December 2025
Unprompted review
Reply from Winparts.nl
Beste Mathijs,
Bedankt voor je review. Wat vervelend dat je een slechte ervaring met onze klantenservice en PostNL hebt gehad. Onze excuses voor het ongemak.
Helaas kan het bij zendingen nu eenmaal voorkomen dat er vertraging ontstaat, vooral in de drukke periode rond de feestdagen. Wanneer een bestelling zonder reden door PostNL naar ons geretourneerd wordt, bijvoorbeeld wegens transportschade, wordt er automatisch een terugbetaling aangemaakt. Je kunt dan eventueel een nieuwe bestelling plaatsen. Dit is de snelste manier om zo toch je bestelling te ontvangen.
Desalniettemin kan ik mij goed voorstellen dat dit vervelend is, zeker wanneer je op je bestelling zit te wachten. In veruit de meeste gevallen lukt het ons wel de om de verwachte levertijd waar te maken, jammer genoeg in jouw geval niet.
We kijken graag even met je mee of er iets is wat we kunnen doen om dit op te lossen. Zou je ons daarvoor een e-mail kunnen sturen naar reviews@winparts.nl onder vermelding van het ordernummer van je bestelling en je klacht?
Met vriendelijke groet,
Tim
The shipping company the company uses…
The shipping company the company uses sometimes disappoint.
6 December 2025
Unprompted review
Reply from Winparts.nl
Dear Arafat,
Thank you for your review. It is true that the shipping companies do not always meet our expectations. Unfortunately, this is true for all shipping companies. We have chosen to work with the most reliable ones for the delivery of our orders.
We hope we may be of service to you again in the future, to show you that we can do better!
Kind regards,
Tim
I had a problem with my order but the…
I had a problem with my order but the staff cound not be more helpful.
Every member of staff that i delt with were polite and helpful,i will buy my auto products from this company in future.
It's great to see a company with such good customer care these days.
10 November 2025
Unprompted review
Overall not bad
Overall not bad, but some parts arrive in a bad condition,e.g, open box, old part, dirty
24 November 2025
Unprompted review
Reply from Winparts.nl
Dear Sina,
Thank you for your honest review.
We are pleased to hear that orders are generally going well. We understand that it is annoying when products are delivered damaged, old or dirty, which is obviously not our intention. We apologise for the inconvenience.
We do our best to remove these products from our range when we see that something is wrong with them. Unfortunately, this does not always work.
If this is the case, it is best to return the products via www.winparts.returnless.com. You can then reorder the products and we will do our utmost to deliver them in perfect condition. If you have any questions about this, I recommend contacting our customer service department.
Kind regards,
Zoë
Misleading with their delivery time claims and inadequate support.
"Delivery 1-2 days"...
A package arrived, in time, but with only 1 out of 4 parts. "Deelbestelling 2 van 2". Where's "Deel 1 van 2"? No tracking for the other part of the shipment, no mail or anything that points to there being two shipments, and the 'details of the order' link on the website throws an error, so no info there either.
The reply of their helpdesk: "It's sent directly by our supplier so we don't have a tracking code for you; we can get you one 5 days after shipping. Delays happen but we 'hope'..." In other words: "We don't know [but we got your money so we don't care]".
Further questions like if they know the supplier actually sent it, or who the supplier is so I can go after it myself, were ignored--met with silence. Apparently they only engage with happy customers; those with problems can f* off.
I am sure they will probably have them delivered at some point. 4-5 stars for this. But their shipping claims are misleading and their customer support is lacking on all sides, keeping the customer in the dark. Minus 5 stars for this.
WP225-1063752
13 November 2025
Unprompted review
Reply from Winparts.nl
Dear Leander,
Thanks so much for taking your time to write your review. Your feedback is much apprecitated.
I'm very sorry to hear that you feel completely left in the dark about the delivery of your shipments. My sincere apologies are in order here.
I see that you ordered several parts. One of which was directly shipped from our own warehouse. The other ones are dropshipments. This indeed means that they're sent directly from the supplier. Unfortunately we're only allowed to contact this party after 5 business days, given that they don't provide you with a tracking code. This is regrettably unchangeable. My apologies once again.
I sincerely hope you will receive your missing parts soon. If you have any further questions or concerns, please don't hesitate to contact us again. This can go through our customer care or directly to after-care (reviews@winparts.nl).
We'll take your feedback to the responsible departments, for which I want to thank you again. We'll strive to do better in the future.
I want to wish you an amazing day nonetheless.
Warmest regards,
Martijn.
almost 3 months without refund and no communication
I ordered a Bosal catalytic converter for my car in 2024. This part has a 2 year warranty. The part passed APK last year as it was new.
2025 I tried to get APK done and this part failed. I was shown the results and also a test was performed in front of me at the repair shop to show me so I could get pictures of the failure. Emissions for the part were way out of legal range for the Euro label.
I was FORCED to buy a new part through a repair shop to pass the APK. This one was put on at the shop and passed APK just fine after their replacement was put on. I picked up the old one (the BOSAL that was still under warranty), already had contacted Winparts to get a return for them under warranty. This went smooth up until the point of pickup on 22 of August 2025. Since them almost NO Communication from Winparts. I have emailed them multiple times, I have had my Dutch speaking wife call multiple times, still no money back to me. I keep getting no help with any responses. The customer service people that are called say their own co workers are lying about what has happened, they say one thing and do another it seems.
My warranty return has 4 unanswered messages (september 1, 10,29 and October 9)...this is absurd.
I JUST want my money back for the failed part that you got back over 2 months ago.
Now to this day, we contacted again and the person on the phone says they have all my information to process the refund, this was 2 days ago, still no refund. How is this not getting taken care of. JUST REFUND ME PLEASE!!!!!!
23 October 2025
Unprompted review
Reply from Winparts.nl
Dear David,
Thanks so much for taking your time to write this review. Your feedback is much appreciated. I'm sorry to hear that you've been having so much trouble with our warranty department. The above does sound quite absurd. My apologies for this.
Unfortunately I wasn't able to find you case. Therefore, I'd like to invite you to write an e-mail to reviews@winparts.nl. Please state your ordernumber and full complaint there. The after-care department would love to have a look into all this.
I hope we can resolve this issue with you as soon as possible.
We're looking forward to your e-mail.
For now I want to wish you an amazing weekend nontheless.
Kindest regards,
Martijn.
Fast delivery
Fast delivery. Good prices. Accurate parts list. And items were all in stock
9 October 2025
Unprompted review
It is not possible to cancel an order with winparts
I ordered a part that the website claimed will be delivered the next day. Which is what I needed, that particular part, I had to get my car worked on the next day. If the website said there was no way it can get delivered the next day then I wouldn't order it. At midnight I get an email that it won't get delivered on time. At 9 in the morning I look for a way to cancel the order. Since the order status didn't change from payment processed to package shipped, it shouldn't be a problem, right? There is no cancel option. Red flag. It forces me to chat with customer support. And guess what, the customer support tells me the product is already packaged therefore it cannot be canceled. Really? It's packaged and yet no shipping label, no tracking number. You packed in a box and left the box without a shipping label. And that happened in between midnight and 9 in the morning (9 is when customer support starts the day). So the only thing they offer is that I reject the package from shipping company when it finally arrives (no indications are given when will this happen).
First they make up the shipping date. Then they make up a story why they can't cancel the order. As I'm writing this, the order status has not changed, it is still not packaged and ready for a carrier. The status page still allows me to change the shipping address which obviously proves that customer support is instructed not accept the cancellation request.
9 October 2025
Unprompted review
Reply from Winparts.nl
Dear Dario,
Thank you for your review.
We are sorry to hear that you did not receive your order on time. Unfortunately, orders can sometimes be delayed, as we are dependent on suppliers and carriers. For this reason, our delivery times are not guaranteed.
We understand that you wanted to cancel your order when you heard this, but once the products are on a packing list, we can no longer cancel the order. This is because the parcel is already too far along in the process and it is no longer possible to arrange this with the warehouse in time.
The track and trace information becomes visible on the day of dispatch at 10 p.m., which is why you did not receive it earlier.
Nevertheless, we understand that it is very frustrating that the parcel was not delivered at the expected time, and we sincerely apologise for this.
We hope to be of service to you again in the future and to show you that we can do better.
Kind regards,
Zoë
They lie about the delivery date
They lie about the delivery date! They lure you in with false delivery times then delay the delivery by 3 weeks! What a piece of garbage company.
3 October 2025
Unprompted review
Reply from Winparts.nl
Dear F Y,
Thanks so much for taking your time to write your review. Your feedback is much appreciated.
I'm very sorry to hear that you experienced a delay. My sincere apologies for the inconvenience.
Unfortunately I couldn't find your order. Therefore, I'd like to invite you to write an e-mail to reviews@winparts.nl if you want to. The after-care department would like to have a look into your case if you'll have us.
We strive to do better in the future. We'll take your feedback to the responsible department, for which I want to thank you again.
For now I wish you a great weekend in advance.
Kindest regards,
Martijn.
piston rings clearance discrepancy
i though that with this company specializing in devliverign car parts for EU region, the Netherlands will be a priority...but how come when I ordered some piston rings and fuel injectors, they first of all came late and secondly they were not exactly of the same description.
the clearance on the piston rings did not match what I ordered! Outrageous!
3 October 2025
Unprompted review
Reply from Winparts.nl
Dear Forcemoon,
Thanks so much for taking your time to write your review. Your feedback is much appreciated.
I'm very sorry to hear that you experienced a delay and that you didn't receive what you orderd. My sincere apologies for the inconvenience.
Unfortunately I couldn't find your order. Therefore, I'd like to invite you to write an e-mail to reviews@winparts.nl if you want to. The after-care department would like to have a look into your case if you'll have us.
We strive to do better in the future. We'll take your feedback to the responsible departments, for which I want to thank you again.
For now I wish you a great weekend in advance.
Kindest regards,
Martijn.
Reply from Winparts.nl
Dear customer,
Thank you for your review.
How unfortunate that you had a negative experience with us. Could you explain what happened and what went wrong through an e-mail to reviews@winparts.nl?
We appeciate your feedback!
Kind regards,
Niels
I ordered a battery on Friday
I ordered a battery on Friday, delivery on Saturday. I've been waiting another day with no information about when I'll receive it. I messaged a WinParts employee on Saturday, who confirmed delivery was scheduled for Saturday. I'm still waiting, and I don't know if I'll even get it.
21 September 2025
Unprompted review
Reply from Winparts.nl
Dear Mateusz,
Thank you for your review. I'm sorry to hear that your order did not arrive on the expected delivery date. Our apologies for the inconvenience.
Unfortunately, it may occur that your order gets delayed. This can have several reasons, which are mostly out of our control. We always do our best to keep you up to date about your order.
I see that you've been in contact with our customer service very recently. I hope that this problem gets resolved swiftly! If you have any further questions about your order, please reach out to us again.
Kind regards,
Tim
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